I am a retired naval officer. I booked a paulo bus from goa margao to mumbai on 28th april 2019. I made the booking online and booked a seat on a ac seater/sleeper volvo bus. From here on it was a nightmare of a journey and the most arrogant staff and manager i have ever seen. I boarded at margao 28th april 2019 at 2015hrs. The bus was not a volvo. The ac was not working at all. Bus was in a very bad conditon. Very dirty, filthy in fact. I immediately asked to change the bus at margao but the manager refused even though i told him i had a back problem. At panjim i complained again but no one bothered. after leaving mapusa it was full and was unbearable inside besides the bus was rattling together with everything inside. this bus was not safe at all and most passengers refused to continue. I spoke to the manager on phone, i told him we just cannot travel on this bus. He cut me out. We stopped the bus several timed for fresh air and finally exchanged paulo buses at 5 am on 29th. So passengers who were going to goa were put on our bus and we on their bus. Don't ask me how these passengers agreed. Well this bus was no better.
In one hr the ac failed and it was terrible inside as it is the peak of summer. On top of that the bus had some problens and was going slowly. I reached mumbai at 2:30 pm, when we were supposed to reach at 9 am. I feel bad for the other passengers going to goa as they were made to get off their bus at 5 am in the morning and board our bus.
Terrible buses, horrible experience, eveything falling apart inside, rattling all the way, very dirty inside. The staff were very arrogant. These two buses were not worthy to operate on the road and definitely not safe. Please do not make the mistake i made of travelling by any paulo buses. Look at the reviews they are pathetic. Paulo is just fooling people. Was this information helpful? | 
