Paulo Travels — I am complaint about Paulo travel

1st msg: PNR:[protected], Goa MUM, M34, Date:10-May, Seat:K, F, E, Dep:07:30 PM, Pickup:Madgaon- inside k t c bus stan, [protected][protected]. Next Booking visit: PauloTravels.com
2nd msg: WL Paulo Travels Hi Yeshwant, Bus is Scheduled GA 07 F 8635, M34, [], Driver [protected], [protected]
Nobody was calling me or picking up my call on pickup location
Then somehow I reached on Mr Alex at 8:00 he said that bus already left and very rude. I have even screenshot of calls .
Then Mr. Alex told me to come by taxi to Panjim which is not my pickup location i came there by paying 600 rupees from my pocket.
I want my money back.

I want to file complaint in consumer forum if my problem doesn't solve