Paulo Travels — I have booked tickets but their another one person seat

I have booked tickets to Goa from boarding point viman Nagar but I your provider also book another ticket from wherever I don't know but their is another one person seat on booking I have called to your provider they will argue with me and roughly talk with me and I have got seat on after 45 min and already bus was late arrival to pickup point near about above 1 hour this is rough experience for me and next time I will sure my contact person are not use this bus.