Paulo Travels — inconvenience caused even after paying 1200/-

Address:

North Goa, Goa

I had booked 3 tickets from madgoa to mumbai on saturday 9th nov, 19. Bus was supposed to leave from madgoa bus at 6:30 pm but bus never arrived. On enquiry on call the driver said that the bus was cancelled. We tried calling customer care number but no response was given. After asking other paulo bus driver nearby, we were taken to panjim bus stand in other paulo bus. After reaching there we were told the bus would arrive at 915 pm on bus stand. There is no proper waiting area which is very inconvenient. There were more families with kids and infants waiting for same bus. The clerk said that other bus is arranged and will leave around 945 pm. The bus was being repaired then. The bus was in bad condition. We weren't given any blankets as mentioned in the sms we received. All the contact numbers given were useless. The bus was vibrating and was very old. The seats were too uncomfortable and bus wasn't picking up speed at all (Confirmed by the driver as well). The driver kept waiting for seats to fill up at every place which wasted even more time. We have wasted rs. 3834/- on a very bad journey. This is very bad for such a named bus travels paulo.in all it took almost 20 hours to reach mumbai. This must be taken seriously