Paulo Travels — Paid for a premium bus, we ended up with a horrible journey

Address:	Bangalore, Karnataka, 560043
Website:	www.paulobus.com

We had booked a trip for 2 on paulo's
Ac sleeper which was a
'man-airbus 2x1 (40) ac seater-sleeper '
Paying an amount of ₹1908, scheduled to depart on[protected], 2106 hrs.
On 11th morning i got a call informing me about a delay of 45 mins. I reached the stop at 2145, and the bus finally arrived at 2245, the torture didn't end there.
What was supposed to be a man bus turned out to be an old ashok leyland. It seemed obvious that this arrangement was made to fill up the seats. The bus had filthy linen, no blankets were provided, surprising service after collecting a charge of ₹950+ for a seat.
The ac was more of an inconvenience, inlet was right over us with chill breeze blowing continuously on our legs throughout the night, and being an inlet it couldn't be adjusted.
Fortunately for our return, we booked our trip on sugama paying only ₹700 was super luxurious compared to the paulo we traveled in
"paulo travels conning customers by advertising it as a man bus not good'
Pic of the bus attached