Paulo Travels — Pathetic service

Address:

403507

The AC wasn't cooling 13 hours of the journey from Goa to Pune, it was running at fan breeze temperature. We were suffocated and drenched in sweat in 42 degree summer heat. No windows to let in any breeze from outside. The conductor was drunk and used foul language when we complained. He misbehaved with my wife. He shoved and threatened to beat up another customer who complained about the AC. The bus broke down twice and delayed the journey by two and a half hours. The driver was constantly swearing and using abusive language. We called customer service and their manager six times, but they took no action. We would strongly advise anyone against taking the services of Paulo Travels. Attached is a picture of the broken down bus and it's abusive driver. 900 Rupees for a ticket in this old, malfunctioning rickety vehicle they call a luxury AC sleeper bus!!! Pathetic!!