Paulo Travels — Pathetic service _ worst travel experience

Address:

Goa

Paulo offers poorest service. Requesting all to never travel w paulo. I booked mapusa goa to mumbai travel on 23rd June'23. Bus arrived late by 1 hr. That was just the beginning. After an hour the bus stopped for break and it took 1 hour as bus was experiencing start up problem. We had to sit without AC. I booked sleeper but interestingly neither they offer blankets nor they have sheets. If you need to sleep then you have to sleep just like that on sleeper which was used by thousand o[censored]sers. No hygiene. Bus after ran slowly and after 9pm halted for break. There mechanic was called who checked. Here also halt was more than 1 hr. Meanwhile couple of paulo buses passed by but no effort was done to shift passengers despite knowing that there was problem w bus. Then bus started but stopped after 10 min due to heating issue. From 9.30 pm upto 2.30pm we were abandoned without any effort to shift us to other buses. We waited for next paulo bus as paulo was unwilling to spend a dime for customers. Imagine to spend 5 hrs without AC in bus and then when bus arrived, there were not enough seats...chaos n quarrel... I got seat only despite paying for sleeper and arrived in mumbai 6 hrs late. Would never travel by paulo for life.