Paulo Travels — Paulo travels delayed by 5 hours

The bus left from Vashi at 12.00am and was scheduled to arrive Margao Goa at 1.42pm. But till 1.00pm bus is still at Kolhapur. Even there isn't much traffic, the driver is driving very slow and taking halts as per gis convenience.not sure if he's drunk. On the contrary the driver is very rude in his behavior.The work schedule has been messed up because of this delay.. I paid ₹2550 for the seat. This is pathetic. The Paulo office is also not taking any responsibility for the delay. How do I get compensation for the same??