Paulo Travels — Refund of payment

Sir/madam, yesterday i booked ticket from jalna to pune .PNR no[protected].Bus no- GA-07F-8977.issue is that bus timing was 11.30PM on dated-08.11.2020.but bus was not reached at 11.30 PM, bus came at 1.45PM. bus was late 2.15hrs.so, i went by other bus to pune.so, kindly request you to refund my payment of Rs-1155/- .i also talked with paulo travels manager @ this issue.
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I want my refund.
Ac bus ke pese leke non ac ki bus me baithna pada . Or destination se pehle bus se utr diya . Customer care service ko gossip se hi fursat nhi he. . call me contact me n i want refund

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