Paulo Travels — Rude behavior of staff and driver

I am frequently travel with Paulo .. and still i m in bus traveling from Hyderabad to goa with my family. and first time i am having my worst experience with bus staff. I requested for the blanket and driver told me you have to pay 200 per blanket .. still I got agree to take ...then another staff memeber said we dont have blanket all are in washing. Paulo staff doesnt know how to talk to people.very Rude behavior. Few weeks back only i have travelled with paulo and provided the blanket.. please educate your staff how to behave. and whatever you promise provide those facility. ITS VERY RISKY TO TRAVEL WITH FAMILY WITH SUCH KIND OF RUDE STAFF. I were really feeling afraid to talk with staff.they were using very hash language. If you guys not providing the listed facility then why you are charging the full amount. WORST EXPERIENCE EVER.