Paulo Travels — rude behaviour of driver and dropping point changed

Address:

411001

Dear customer service team,

This has reference to my ticket no tm[protected] from pune to kolhapur on 7th may 18. I had a horrible experience during my travel to kolhapur.

I would not recommend any friend to book paulo travels again for any of their tours. Vehicle no. Ar 11 a 5045. Contact no of the driver [protected].

I have a complaint to be registered against the 2 drivers. I was travelling alone for official tour from pune to kolhapur.

Firstly the bus arrived almost at 10.20 pm instead of the reporting time of 21.30. The bus took a halt at 12 am for a break. That was fine as the people who wanted to go to washroom could take a break but the driver made all the passengers get down irrespective of the fact that they were sleeping in the bus including myself. He woke up everybody and made us stand outside the bus as he was closing the bus main door and shutting down the a/c. I was absolutely shocked by this irrational behavior.

Kolhapur was supposed to reach early morning around 4.00 am but as the bus was running late i thought that i will reach kolhapur around 5.00 to 5.30 am.

I slept off in the bus but to my dismay, none of the drivers woke me up on reaching kolhapur. I thought that the bus was running late. Around 6 am when i went to enquire about the time to reach kolhapur, the drivers informed me that the bus had reached kudal which is approx. 167 kms from kolhapur. They said lie that they had called put the name but i did not hear any calls to get down. It is their duly to remember which passengers are getting down on which stop.in the entire bus only 2 people were getting down in kolhapur. When one person got down was it not their duty to check for the other person as well.

Then i have to travel from kudal to kolhapur back again which took me 5 hours. My official time got wasted plus the mental and physical agony i had to face.

I am complaining this as need a strict action against the 2 drivers who were on duty that day. I do not want any other lady who is traveling alone should face this kind of trauma in future. I will be content if some strong action is taken against the 2 drivers and informed to me as well.

Regards,

Juleeta chowdhari