Paulo Travels — stranded on highway till 2 am

Address:

Maharashtra

Our bus took off 1.5 hours late from Goa. 3 drunk men boarded the bus and created a ruccus about the AC not working. They abused the driver. The driver fought back. No alternative bus has been arranged. Women and kids are sitting here in the bus all night. We were going to arrive at Mumbai by 640 am. Which is now going to be 3 pm in the evening. As I type this, we are still waiting for the driver to come back. Paulo travels helplines are switched off. Customer care is ringing non stop to no help. They've been telling us the bus will reach in half hour since 4 long hours. Who do we ask for help? What to do? The whole list of customers should be given their money back. This is horrible and irresponsible of Paulo Travels. On their email of booking, they had clearly mentioned no alcohol allowed on the bus. Yet, they allowed these 3 male culprits with bag full of alcohol. They have been abusing non stop and are telling people that they'll take the seats