Paulo Travels — ticket booked for 4th march from shirdi to goa. but where is the bus?

This is such a pathetic situation i have faced today with the worst travels ever. Paulo.
I booked my ticket for 4th march from shirdi to goa. Neither a call nor message was sent to me for the information related to bus cancel. I was with my family on roads trying to reach you guys but still very harsh answers. "bus cancel pls plan an alternative with some other travels" this is the time when i was with my family standing on roads. Just imagine your owner standing in my situation on roads. I need justice very soon else get ready for a legal notice.