Paulo Travels — ticket cancelled but no refund

Address:

581304

Dear sir,

I booked ticket from karwar to goa on 20th aug 2019. Due to some reasons i had to cancel it. I cancelled it in 21st aug 2019. However journey date was on 23 rd aug 2019. Cancellation was done before 48 hrs, as per cancellation policy only 30% to be deducted. But eve after 3 weeks i have not got any refund. I mailed them two times once on 28th aug 19 and 2nd sep 19 (Mail id: [protected]@paulotravels.com. But response.
I am attaching cancellation pdf after cancellation. They have simply mentioned status as cancelled. But not mentioned how much refund. But they shown while cancelling rs 585/- will be refunded. Even i checked in account log in of their website from where i booked and cancelled. There is no option for checking refund status also. Pls help in this regard.