Paulo Travels — Wrong seat allocation and rude behaviour

We have booked 3 seats from Goa to Bangalore on 18th Dec, 2022. PNR: D7883GYB

The seats that we booked was 1, 2 and 6. But we had to shift to 1, 2, and 3. This movement was forceful and very rude from the bus operator. Not only to us but to other people also he was using very rude slang. Me and my friends had very bad experience.
The people who took our seat were too drunk and I think the bus conductor was also drunk.
I will never choose paulo to ever again for travelling.