[Resolved] Pavers England — I'm complaining about being sold two different shoe size of the same pair of shoes

 
6 Reviews
Jodhpur, Jodhpur District, Rajasthan, India
 Sneha Sodhani Dhoot on Aug 21, 2018
Pavers england customer care department.

Sir,
We are residents of jodhpur, india and were visiting srilanka. On our way back we had bought a pair of flip-flops of your brand on the 16th of august, 2018 at sri lankan international airport. Upon returning home it came to our notice that the flip-flops were of two different sizes, one from the pair was size 38 and the other size 39.

Details of the purchase are as follows:
Invoice no. : 2912
Customer: usha dhoot
Nation: india
Date of invoice: 16th august, 2018
Amount of invoice: 38$
Shop no. 44d, departure transit area bandaranaike international airport, katunayake, colomba, sri lanka.

Pavers england being a very well known brand and this seems like an honest mistake we are hoping you could sort this out.

Enclosing the bill forthwith. Kindly look into the matter and guide us as to how we could get the same changed to size 38.

Thanking you.

I'm complaining about being sold two different shoe size of the same pair of shoes
Complaint marked as Resolved Sep 21, 2018

Complaint Status


[Aug 21, 2018] Pavers England customer support has been notified about the posted complaint.
Verified Support
Pavers England Customer Care's response, Aug 21, 2018
Dear Ma'am,
We deeply regret the inconvenience caused to you.
Please share your contact number and address at [email protected]
Our team will assist you further to make things right.
Regards,
Customer Care
Pavers England
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

Have Mailed you the details as asked. On 24th via mail id [email protected] Awaiting your reply.
Still awaiting your reply.
Still awaiting your reply. When will you be sending the correct pair?
Had been told the shoe will get replaced by 12th of Sept but still haven't received any mail or any other kind of words from pavers england. Awaiting your reply.

Ref. No. 26302
Got the right pair of shoes today. Thank you Pavers.

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    Pavers England - I'm complaining about being sold two different shoe size of the same pair of shoes