[Resolved]  Pavers England — I'm complaining about being sold two different shoe size of the same pair of shoes

Address:Jodhpur, Rajasthan, 342001

Pavers england customer care department.

Sir,
We are residents of jodhpur, india and were visiting srilanka. On our way back we had bought a pair of flip-flops of your brand on the 16th of august, 2018 at sri lankan international airport. Upon returning home it came to our notice that the flip-flops were of two different sizes, one from the pair was size 38 and the other size 39.

Details of the purchase are as follows:
Invoice no. : 2912
Customer: usha dhoot
Nation: india
Date of invoice: 16th august, 2018
Amount of invoice: 38$
Shop no. 44d, departure transit area bandaranaike international airport, katunayake, colomba, sri lanka.

Pavers england being a very well known brand and this seems like an honest mistake we are hoping you could sort this out.

Enclosing the bill forthwith. Kindly look into the matter and guide us as to how we could get the same changed to size 38.

Thanking you.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Sep 21, 2018
Complaint marked as Resolved 
Pavers England customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2018
Pavers England Customer Care's response
Dear Ma'am,
We deeply regret the inconvenience caused to you.
Please share your contact number and address at [protected]@paversengland.com.
Our team will assist you further to make things right.
Regards,
Customer Care
Pavers England
Complaint comments 

Comments

Have Mailed you the details as asked. On 24th via mail id sneha.[protected]@gmail.com Awaiting your reply.
Still awaiting your reply.
Still awaiting your reply. When will you be sending the correct pair?
Had been told the shoe will get replaced by 12th of Sept but still haven't received any mail or any other kind of words from pavers england. Awaiting your reply.

Ref. No. 26302
Got the right pair of shoes today. Thank you Pavers.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pavers England
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    43%
    Complaints
    138
    Pending
    0
    Resolved
    59
    Pavers England Address
    Santacruz, Mumbai, Maharashtra, India - 400055
    View all Pavers England contact information