[Resolved]  Paynimo — payment debited from account but transaction has not completed

Date - 16-sep-2020 time around 12:36:10 p. M., dear paynimo team, i am mahesh guntuka. I had paid the money to the kapil chits for the amount rs. 8319.43/- through hdfc debit visa card. Payment amount was debited from my account, however while redirecting to pop up notification went away immediately. Though payment was debited from my account, i have receive the confirmation message from the bank but i haven't received any confirmation from the kapil chits and they are asking me to pay the amount again. I request you to refund my amount - rs. 8319.43/- or help me with settle the amount to the kapil chits. You can reach me on [+91-[protected]].
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2020
Paynimo / TechProcess Payment Services Customer Care's response
Dear Customer,

We are unable to trace the records on the basis of given details.

Kindly provide us the Tech Process Payment ID by coordinating with your bank to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Paynimo / TechProcess Payment Services
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    40%
    Complaints
    1228
    Pending
    0
    Resolved
    476
    Paynimo / TechProcess Payment Services Phone
    +91 22 6652 8600
    Paynimo / TechProcess Payment Services Address
    Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
    View all Paynimo / TechProcess Payment Services contact information