Paynimo / Techprocess Payment Services — Amount debited, but not credited to recipients account

Address:

Delhi

I have transferred RS. 7316 on 17 nov 2022, to doctors matrimony app, the transaction was done through techprocess payment services (as asked in the matrimony app to do) the reference ID[protected],
Beneficiary account no[protected],
.
Amount from my bank account has been debited,
But matrimony services didn't received,