[Resolved]  Paynimo / Techprocess Payment Services — amount debited in bank but payment status failed

Address:Chennai, Tamil Nadu, 600005

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Broadbandbharat sanchar nigam [bsnl] amount got debited but payment failed
Bharat sanchar nigam [bsnl] — amount got debited but payment failed

1 review
Balaji jeganathan on jul 27, 2018
Mark as resolved

Portal : portal. Bsnl.in
Payment gateway : techprocess payment services
Transaction amount : 825
Transaction id :[protected]
Date :21/07/2018
Time : 07:33

Dear sir
I am complaining you about the issue twice within a week. I again tried to pay my bsnl bill of amount - 825 and same thing happens the amount got deducted but bill status is still pending.

I would like the amount deduced to be returned and also requesting you guys to resolve this glitch issue as soon as possible. As i hope i don't need or want to stop using your services in future.
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Aug 31, 2018
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Jul 27, 2018
Updated by balaji jeganathan
Portal : portal. Bsnl.in
Payment gateway : techprocess payment services
Transaction amount : 825
Transaction id :[protected]
Date :21/07/2018
Time : 07:33

Dear sir
I am complaining you about the issue twice within a week. I again tried to pay my bsnl bill of amount - 825 and same thing happens the amount got deducted but bill status is still pending.

I would like the amount deduced to be returned and also requesting you guys to resolve this glitch issue as soon as possible. As i hope i don't need or want to stop using your services in future.

Jul 27, 2018
Updated by balaji jeganathan
As mentioned above I made a transaction on BSNL payment portal to pay my landline bill through your gateway on 21st July at 7: 36 pm of 825 rupees through my RuPay debit card, but the transaction failed due to some technical glitch and an error page appeared with this message -

"Please check and verify if the amount has been debited by your bank.If the debit has happened the actual final status of your transaction will be confirmed back to your merchant on the next working day.You can check with the merchant on the same after that period."

It has been six days now and no refund has been done by any source. I'm looking forward to get my complaint resolved and getting refund from the responsible source.
For future reference, contact my email address- [protected]@gmail.com
@Paynimo The card number is 608023XX XXXX8477. Please resolve this issue as soon as possible or else then our landline number will get disconnected due to non-payment.
Verified Support
Jul 30, 2018
Paynimo / TechProcess Payment Services Customer Care's response
Dear Customer,

This is with reference to your below mail, we would request you to share the below given transaction details for us to check the same at our end.

Bank Reference ID:
Merchant transaction ID:
Transaction Amount:
Transaction Date:

In case the amount debited from your account, kindly provide us the updated bank statement for the same.

Regards,
Customer Service
Techprocess Payment Services Ltd
Complaint comments 

Comments

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Cholamandalam Gaadibazar app
I have transferred the amt 140000 from my A/c related to auction win vehicle through techprocess payment the amt is debited form my A/c but its showing failure in app

Sir,
As mentioned above I made a transaction on UPPCL payment portal to pay my New Electricity Privete Tube Well Connection Estimet Amount through your gateway on (Date[protected] of (64102 rupees) through my HDFC Net Banking, but amount deducted my account the transaction not success due to some technical glitch and an error page appeared with this message -

Portal : UPPCL
Payment gateway : techprocess payment services
Bank Reference ID:[protected]
Merchant transaction ID: [protected]-TechUPStateelectrici
Transaction Amount: 64102
Transaction Date:[protected]

I would like the amount deduced to be returned and also requesting you guys to resolve this glitch issue as soon as possible.

Hi Team,

I have made a payment to KDMC for Property tax for Property no- I[protected] of Amount - 9817/- on 31st Dec . Payment has been debited from my account but it is still showing pending on online portal.
Payment reference number is[protected]. Please check and confirm.

I have transferred the amt 24414.50 on 5 june 2021 from my Yes Bank A/c related to Payment to Muthoot Finance through techprocess payment the amt is debited form my A/c but its showing failure in app.And the Muthoot Finance comapny has not received it yet.Please Confirm and resolve it on priority.
I have transferred the amt 800.00Rs on 18 December 2022 04:21 pm debit from my State Bank of India A/c related to Payment to Cibil App 6 month subscription Releated through techprocess payment the amt is debited form my State Bank of india A/c but its showing failure in cibil app. And the cibil app has not received it yet.Please Confirm and resolve it on priority.

Your shopping mall payment to TECHPROCESS SOLUTIONS LIMITED with reference no.46090953 for Rs.42529.70 done successfully at Apr 19 2023 9:03AM - TMB
This payment was not sucessful but amount debit in my account. this amount for school fees so very urgent please return immediatly

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    Paynimo / TechProcess Payment Services Address
    Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
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