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[Resolved]  Paynimo / Techprocess Payment Services — Amount deducted by paynimo payment services but not transferred to MSEB

Address:Mumbai

I have made a online payment of Rs. 3300 (Rupees Three Thousand Three Hundred only) on 29.09.2020 at 17:58 PM to MSEB (for electricity bill for September 2020) thru net banking (Paynimo/TECH PROCESS Solutions Ltd. payment gateway) payment services.

I am sorry to inform you that the money has been deducted from my Bank of Baroda Bank account, but it has not been transferred to the payee’s (MSEB) account .

I am giving below details for this transaction:

Bank: Bank of Baroda
Date: 29/09/2020
Amt: Rs. 3300/-

Also, I am giving below the message received from Bank of Baroda Bank for this transaction:

Rs.3, 300.00 was spend on your ATM Card mahadiscom TPSL on 29-Sept-2020

I would request you to kindly refund the amount to me, as early as possible.

Thanking you,
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Aug 13, 2021
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2020
Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
Complaint comments 
1 Comment

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Comments

Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
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    Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
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