Paynimo / Techprocess Payment Services — Amount though paid /debited to bank account not credited to payee

Address:

satya sai publications trust

Yvn varaprasadarao paid rs 183.60 towards subscription for sanatana sarathi of staya sai publications trust on 30 november 2022., through paynimo gateway, by net banking of icicic. though the bank account is debited videwebtransaction 48930 transaction id [protected], the amount did not reach payee. the transaction is shown as failure. though i raised a complaint to paynimo/ tech process vide ticket id 3357676, the transaction is not yet settled nor a reply received from paynimo.
kindly arrange for a settlement.