[Resolved]  Paynimo / Techprocess Payment Services — cash not added

I added cash 2000 rs from icici bank to rummy circle on 26th may 2018. Icici bank says payment successful id was id691245. Rummy circle says unsuccessful id was k3a1gwdths. Pls check, i asked to bank last 2 weeks, but stil not clear, rummy circle says your refund added within 7 days, but 1 months completed.

Sathiyaraj m
30 may
To support
Sir, i was added cash 2000 at last week 26th may 18. Debited from my account. But not added in rummy circle account

Recipients

— forwarded message —
From: sathiyaraj m
Date: wed, 30 may 2018, 10:22 am
Subject: cash not added
To:

Sir, i was added cash 2000 at last week 26th may 18. Debited from my account. But not added in rummy circle account

Prerana dhuri (Rummycircle support) 30 may
#- please type your reply above this line -# your request " cash not added...

Sathiyaraj m
5 jun
To support

To

— forwarded message —
From: sathiyaraj m
Date: tue, 5 jun 2018, 4:34 pm
Subject: re: cash not added
To:

On wed, 30 may 2018, 10:22 am sathiyaraj m, wrote:
Sir, i was added cash 2000 at last week 26th may 18. Debited from my account. But not added in rummy circle account

Prerana dhuri (Rummycircle support) 5 jun
Jun 5, 5:05 pm ist as informed in the previous email, this transaction was fa...

Varsha r (Rummycircle support) 8 jun
Varsha r (Play games 24x7) jun 8, 12:32 pm ist we are sorry to hear that you...

Sathiyaraj m
22 jun (4 days ago)
To support
Dear sir,

I conformed with icici customer care as last transaction successful for the amount of rs.2000 with transaction id691245.

Kindly acknowledge the same.

In case of query raise the concern.

To

— forwarded message —
From: sathiyaraj m
Date: fri, 22 jun 2018, 3:09 pm
Subject: re: cash not added
To:

Dear sir,

I conformed with icici customer care as last transaction successful for the amount of rs.2000 with transaction id691245.

Kindly acknowledge the same.

In case of query raise the concern.
Sathiyaraj

On fri, 8 jun 2018, 12:29 pm sathiyaraj m, wrote:
Sir, i was added cash 2000 at last week 26th may 18. Debited from my account. But not added in rummy circle account

On wed, 30 may 2018, 10:22 am sathiyaraj m, wrote:
Sir, i was added cash 2000 at last week 26th may 18. Debited from my account. But not added in rummy circle account

Sathiyaraj m 22 jun (4 days ago)
— forwarded message — from: sathiyaraj m
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Aug 2, 2018
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2018
Paynimo / TechProcess Payment Services Customer Care's response
Dear Customer,

Greetings of the Day!

This is with reference to your below mail for payment not updated towards[protected]

We would like to inform you that on the basis of the given details we are unable to trace any records at our end.

You are therefore requested further to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.

Techprocess is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Regards,
Customer Service
Techprocess Payment Services Ltd
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    +91 22 6652 8600
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    Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
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