Paynimo / Techprocess Payment Services — Electricity Bill Paid but not shows

Hello please sort out my issue I paid electricity bill through your gateway amount paid and transaction success but still not showing to my app its still showing payment due please solve my query fast as this is happening 2nd time with me very poor service and hour gateway.

Transaction date - 04/10/2021
Transaction Amount - 2590
Time - 4:48 pm