[Resolved]  Paynimo / Techprocess Payment Services — fraud transaction on april 1 2020

Hi, we request to block, hold, cancel the transaction happened on april 1 at 4:58 pm for rs 19999 from my amex card ending *71002.
This is a fraud, illegal, unauthorized, unauthenticated transaction. This was done by a fraud person who called from number [protected]. This person called and asked us to download a software called teamviewer. He could then see and control our mobile while on the call where he took the otp and processed this transaction.
Request you to help us get back the amount to origin to our amex card. We can help you with call recording incase you need as evidence.
Hoping to hear positively on this at the earliest.
Thank you
Regards
Shaival patel