Paynimo / Techprocess Payment Services — I paid for chola mandalam finance and investment emi payment

I PAID FOR CHOLA MANDALAM FINANCE AND INVESTMENT COMPANY TOWARDS EMI FOR THE AMOUNT OF Rs 31355/-.AMOUNT DEBITED FROM THE ACCOUNT BUT NOT CREDITED BACK DUE TO TRANSACTION FAILED.

TRANSACTION DETAILS

Dear Customer, you've spent Rs. 31, 355.00 on your IDFC FIRST Bank Debit Card at Paynimo Mutual Funds on 07/02/22. Your new balance is Rs. 3, 251.56. In case of dispute, please call [protected] or SMS BLOCK (last 4 digits of card) to 5676732 to block your card. Team IDFC FIRST Bank

NEED SOLUTION FOR THIS ISSUES
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Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2022
Paynimo / TechProcess Payment Services Customer Care's response
Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank statement to trace the transaction from our end.

Regards,
Customer Service
Feb 22, 2022
Updated by balaji7762
Transaction id is[protected] dated 07/02/2022 for the amount of Rs 31355/ still not refunded to my account.
Feb 24, 2022
Updated by balaji7762
Still the payment is not settled to benefiary account that is chola mandalam investment and finance company and even not retrun to my account. Pls tell me where is my amount of Rs 31355. Pls help me to resolve this issue as soon as possible.
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Bank PAYMENT transaction ID[protected]

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