[Resolved]  Paynimo / Techprocess Payment Services — I transferred money through paynimo for paying mseb bill

Hello Sir,
This is Swapnil Nirhali .
MSEDCL Customer No. :[protected]
Today 15th Jan 2019, I did the payment of Rs 1680/- towards MSEDCL bill using paynimo and UPI facility .
The payment was duly completed and my account was debited with the bill amount. The transaction id is :[protected] . Please refer to the attached screeen shot .
The issue is, the payment is not being reflected in my MSEDCL account due to failure of your app to recognize the payment completion that was done through the BHIM app. Now the situation is the payment has been credited to your account in ICICI bank and MSEDCL is not showing the payment against the light bill. Now either refund me the complete amount to my upi account at [protected]@upi or credit the amount in MSEDCL account respectively.
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Feb 19, 2019
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Jan 15, 2019
Updated by Swapnil Nirhali
Please refer to the attached image of the debit confirmation from the bank.

Jan 16, 2019
Updated by Swapnil Nirhali
Please refer to bank transaction details as per the attached image.

Verified Support
Jan 16, 2019
Paynimo / TechProcess Payment Services Customer Care's response
Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,

Customer Service

Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
Jan 17, 2019
Updated by Swapnil Nirhali
I have already attached the reference number which is sufficient for you to trace the transaction at your bank account . If this issue is not resolved I will have to go to cyber crime branch as a legal action against your failed services .
Jan 21, 2019
Updated by Swapnil Nirhali
I have got the refund back in my account. Not happy with paynimo customer care.
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