Paynimo / Techprocess Payment Services — Payment Cut but not credited to MSEDCL account

This is in reference to the following transaction detail; NBSM/21771150/TECHPROCESS SOLUTIONS LTD.

This transaction was executed on 20th July 2023 to make the payment to MSEDCL against the electricity bill dated 17th July 2023. However, the amount of INR 8290 was debited from my Axis bank account but not credited to MSEDCL account and hence the payment against the bill still shows as unpaid.

I lodged the complaint number[protected] and subsequent complaint number[protected] with MSEDCL on 19th and 20th July 2023 respectively to know the payment status. MSEDCL claims that the payment does not reflect in their account module.

Hence, I request you to check the details from your end and revert back the amount to my Axis bank account. If you need any more details, kindly reach out to my email ID.

Regards,
Vijay Salunke
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Dear Sir/Madam,

Greetings for the day!

Merchant Reference Number: [protected]
TPSL ID: 82954459
Bank Reference ID: 21771150
Amount: 8290.0
Merchant Name: L4870_MSEDCL Mobile
Transaction date:[protected]

The status for the above mentioned transaction was reported as pending as we did not receive a response in real time from the customer's bank.

As per our standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to the customer's bank on[protected]

As per banker's TAT, the same will be credited to the customer's account within 3-5 working days.

Regards,
Service Delivery – Customer Service (Online)
in.worldline.com
Dear Sir/Madam,

Greetings for the day!

Merchant Reference Number TPSL ID Bank Reference ID Amount Merchant Name Transaction date
[protected] 82954459 21771150 8290.0 L4870_MSEDCL Mobile [protected]

The status for the above mentioned transaction was reported as pending as we did not receive a response in real time from the customer's bank.

As per our standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to the customer's bank on[protected]

As per banker's TAT, the same will be credited to the customer's account within 3-5 working days.

Regards,
Service Delivery – Customer Service (Online)
in.worldline.com

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