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Paynimo / TechProcess Payment Services

[Resolved]  Paynimo / Techprocess Payment Services — Payment Debited Twice from the Bank Account but Transaction Failed

On 10-Feb-22 i was an booking an international flight from www.easemytrip.com the amount got debited and no confirmation from www.easemytrip.com for an amount deducted twice for Rs. 1, 30, 725.

My bank says the amount has been deducted from the bank. The online transaction shows failed and the amount is not credited to Easymytrip is what the customer service agent claims and my booking didn't go ahead twice when attempted. I want my refund to my bank.
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Mar 18, 2022
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2022
Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank statement to trace the transaction from our end.

Regards,
Customer Service
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    +91 22 6652 8600
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    Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
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