Paynimo / Techprocess Payment Services — Payment successful but receiver did not get money

Sir,
I place order on website adaagra.org.in by tpsl payment gateway thru Net banking by SBI for E-Auction and payment was marked successful but the organisation did not receive money yet after 6 days of transaction.
While fetching account statement it displayed money "transfer to Bill junction dot com"
And amount was rs 385150. Transaction was done on 10/dec/21 11:23 am.
Customer care of bill junction.com is also not helping.