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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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40%
Complaints
1228
Pending
0
Resolved
476
+91 22 6652 8600
Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
Greetings of the Day!
This is with reference to your query regarding the status of the below transaction initiated by your customer.
Transaction no
Transaction date
Amount
[protected]
[protected]
3413
We would like to inform you that the transaction was reported as Failed for which we have not received the credit from the bank.
In case the customer’s account is debited, as per the process the bank will auto reverse such amount back into the customer’s account.
Kindly therefore ask the customer to coordinate with his bank in case of non receipt of refund.
We hope information provided has addressed your query.
Thank you for writing to Worldline e-Payments India Pvt. Ltd.
Regards,
Executive
Service Delivery – Customer Service (Online)
Worldline e-Payments India Pvt Ltd