[Resolved] Paynimo / Techprocess Payment Services — transaction status pending even after amount was deducted from bank

[Resolved] Paynimo / Techprocess Payment Services — transaction status pending even after amount was deducted from bank

A Ankur Bhaker from Hisar, Haryana

Portal : portal. Bsnl.in Payment gateway : techprocess payment services Transaction amount : 1115 Transaction id :[protected] Date :23/07/2018 Time : 08:32:35 Dear sir I am complaining you about the same issue twice within a span of one week. I again tried to pay my bsnl bill of amount - 1115 and same thing happens the amount got deducted but recharge status is still pending. I would like the amount deduced to be returned and also requesting you guys to resolve this glitch issue as soon as possible. As i hope i don't need or want to stop using your services in future. Was this information helpful? No (0) Yes (0)
Aug 30, 2018 Complaint marked as Resolved Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint. Verified Support Jul 24, 2018 Paynimo / TechProcess Payment Services Customer Care's response Dear Customer, Greetings of the Day! This is with reference to your below mail for payment not updated towards TPSL ID:[protected] BANK REFERENCE NO:- [protected] We would like to inform you that on the basis of the given details we have checked and found that the status for the same was reported as pending at our end as we had not received the response in real time from bank's end. Accordingly, as per the standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to your bank on[protected] You are therefore requested to kindly check your bank account statement to confirm the credit receipt or contact your bank in case you have not received any reversal into your account. Regards, Customer Service Techprocess Payment Services Ltd Verified Support Jul 26, 2018 Paynimo / TechProcess Payment Services Customer Care's response Dear Customer, Greetings of the Day! This is with reference to your below mail for payment not updated towards TPSL ID:[protected] Bank Reference ID:[protected] Merchant transaction ID: FCDR[protected] Transaction Amount: 1115.0 Transaction Date:[protected] We would like to inform you that on the basis of the given details we have checked and found that the status for the same was reported as pending at our end as we had not received the response in real time from bank's end. Accordingly, as per the standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to your bank on 23.07.2018 Regards, Customer Service Techprocess Payment Services Ltd
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