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[Resolved]  Paynimo / Techprocess Payment Services — videocon recharge issue

Address:Ludhiana, Punjab, 142030
Website:MY VIDEOCON D2H Login | Videocon d2h DTH Service

Hi today morning 5/8/2018 around 7:25am
I recharge videocon package rupess 6600
My monty already cut from my axis bank account
D2h customer id[protected]
Bank name axis bank
"recharge amount rs:- 6600
" date and time of transaction 5/8/2018 time around 7:20am
"
Tpsl/seq no[protected]
" portal address of web site (Recharge mode) my videocon d2h login | videocon d2h dth service
Plz recharge 6600 in my videocon acoint
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Sep 9, 2018
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2018
Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Greetings of the Day!

This is with reference to your below mail for payment not updated towards

TPSL ID:[protected]
Transaction amount:- 6600.0 /-
Transaction date:[protected]

We would like to inform you that we have checked the status of the given transaction and found that it is marked as success and the payment for the same has been sent to Videocon d2h Ltd on[protected].

With reference to your query regarding your online transaction you are further requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.

Techprocess is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Regards,
Customer Service
Techprocess Payment Services Pvt Ltd
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Comments

Hi Team,

my TTD transaction got declined twice and amount is been debited from my account.

Date:- 03-Aug-2018
Time:- 11:30 to 12:15 IST

And when I try to call CSD they directly tell me that we wont entertain customer on call.

Then why are giving the customer care number on the website ?
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    Paynimo / TechProcess Payment Services Phone
    +91 22 6652 8600
    Paynimo / TechProcess Payment Services Address
    Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
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