Paypal — Holding the full order amount

Address:

317, HARI NAGAR, NEAR BIRLA SCHOOL, JHAWAR ROAD

Well Myself Jeetendra Narwani, running my online store. My Business account under the name of Crafters Art. From more then 2 years I having a PayPal as the payment channel.

In previously 2 dispute from my client for not receiving the product and PayPal had processed the claim in customer favor. We agree and the reason for dispute was that due to pandemic covid-19 our city was totally lockdown and all the industries include us was totally shut down and we were unable to access the emails and was in limited use. That's why we were unable to deliver the goods to our customer.

So PayPal had put account in limitations. and I had fulfill all the requirements which PayPal had asked and they removed the limitation and send us the email that now you can access your account.

Recently I had received a order and paypal had again hold my full order amount by saying this that when you will provide us the tracking details and when the product will deliver to customer and customer will say yes I received the product then your money will be released. What is this. This is not acceptable I am doing a business not fraud. Well you can see my track record also that almost between 15-18 orders had been dispatched from company. out of 15-20 orders.

This shows that we are sincerely doing our business we understand some time there gets a problem like my 2 disputes. But it doesn't mean that PayPal had a authority to hold my full order amount of every order and declare us fraud. If we were fraud then we will not fight with PayPal nor we lodge a complaint to you.

How we could do the business without money. how we prepare the order goods and how we could pay the shipping bills without money although we are working on not very much profit margins due to competition in the market.

If PayPal wants then 10-15% of my order amount holds but full 100% order amount holding is not acceptable.

We request to you that kindly help us to resolve the problem.

Thanking you.

Regards,
Jeetendra Narwani
Crafters Art
[protected]