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PaySense Complaints & Reviews

www.gopaysense.com
1.3
Updated: Jul 14, 2025
Complaints 584
Resolved
137
Unresolved
447
So far, so good. PaySense is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PaySense will keep up the work and continue to help more customers with their concerns even better 🤝
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PaySense reviews & complaints page 2

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I
igormk38
Nov 7, 2023
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Address: Chandigarh

Receiving irrelevant spam calls literally EVERYDAY MULTIPLE TIMES even in the night. Everytime I block their number, they start calling from a different number.
PaySense customer support has been notified about the posted complaint.
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    K
    kamal_kumar6446
    from Delhi, Delhi
    Oct 28, 2023
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    Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West Mumbai Mumbai City District Maharashtra India 400054

    The EMI of my paid loan is not updated in my CIBIL report due to which the EMI of my August loan is showing as outstanding and that too from last 3 months, thereby messing up my CIBIL report.
    PaySense customer support has been notified about the posted complaint.
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      K
      Khalid_DL
      from Kolkata, West Bengal
      Oct 27, 2023
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      Loan id:-KS13186175
      I have taken loan from paysense. Since then my business has been thru severe losses i still managed to pay 14 out of my 30 EMI till date but now I’m unable to pay for the next three or four months for which I’m trying to make the employees of company understand about my situation, but these people are calling my friends and relatives abusive and threatening them.
      Pls stop doing it
      PaySense customer support has been notified about the posted complaint.
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        A
        a_bose
        Oct 20, 2023
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        Every day Paysense is spamming with loan calls even when I strictly told 2-3 of their sales executives to unsubscribe me. Please take strict action on them and remove me from their spam list.
        PaySense customer support has been notified about the posted complaint.
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          B
          bihara
          from Gurugram, Haryana
          Sep 23, 2023
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          Address: Gurgaon

          This fraud is not mobile and extracts all the data or mobile contact number from your mobile and black mails you.
          Paysence loan application fraud hai inse bache yese application se loan na le
          RBI is requested to ban such applications.
          I have been told repeatedly that if there is no contact on my mobile, they will call me or harass me, I have got a job but now I don't have a job.
          I have received a call.[protected],[protected]
          PaySense customer support has been notified about the posted complaint.
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            G
            gs9067
            from Bengaluru, Karnataka
            Sep 4, 2023
            Sep 11, 2023
            This thread was updated on Sep 11, 2023
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            Address: Mumbai based money looter

            PaySense like loan providers are actually big scam, without providing complete information related to foreclose charges and ROI they simply making fools.

            I took 280000 rs loan whene they took 9982 as a processing charge and ROI is of 24%. So now when I get rid of this loan by doing foreclose there they are not providing credit card link option for payment.

            I need a credit card link and reduced foreclose charges
            PaySense customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            Greetings from PaySense!

            Apologies for the inconvenience caused to you.

            We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

            Regards,
            Team PaySense
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              N
              Nikita abraham
              Aug 18, 2023
              Sep 11, 2023
              This thread was updated on Sep 11, 2023
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              Resolved

              Illegal way to collect payments

              Address: Paysense services India Pvt Ltd 8th floor, empresa building, 2nd road, Ram Krishna nagar khar Mumbai
              Website: Paysense

              My name is Nikita Abraham, this is regarding the personal loan I have with pay sense. I had informed so many agents/executives regarding my situation. I have lost my job and I am going through financial crises with bad health conditions. Most importantly, they have called my contacts and humiliated them by talking about all unnecessary topics, because of this, I am facing so many problems, they have shared the loan details with all my contacts...
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              N
              Nikita abraham
              Aug 18, 2023
              Sep 11, 2023
              This thread was updated on Sep 11, 2023
              Resolved
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              Resolved

              Using my contact list and threatening all my contacts

              Address: Paysense services India Pvt Ltd 8th floor, empresa building, 2nd road, Ram Krishna nagar khar Mumbai

              My name is Nikita Abraham, this is regarding the personal loan I have with pay sense. I had informed so many agents/executives regarding my situation. I have lost my job and I am going through financial crises with bad health conditions. Most importantly, they have called my contacts and humiliated them by talking about all unnecessary topics, because of this, I am facing so many problems, they have shared the loan details with all my contacts...
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              P
              Pavan$123
              from Guntur, Andhra Pradesh
              Aug 18, 2023
              Sep 11, 2023
              This thread was updated on Sep 11, 2023
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              Loan closure

              I had taken loan in paysense completed 11months emi.I want to foreclosure my loan.And the customer support giving the payment link in the mail itself.I had a doubt how much secure is this payment link?.I am asking the bank account details of paysense
              no one is not responding to my mail regarding bank account details...
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              D
              divergence04
              from Kolkata, West Bengal
              Aug 7, 2023
              Sep 11, 2023
              This thread was updated on Sep 11, 2023
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              Dear Team,

              I don't hold any loan, or have borrowed from Paysense, Kindly please delete my contact number & details from your portal, as I am getting repetative calls from your customer care support offering loans. i don't wish to avail any loan or credit at this moment.
              Henceforth, request you to kindly delete my credentials as mentioned below from you portals.
              Name: Arijit Dattgupta
              Conact: [protected]
              PaySense customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              Greetings from PaySense!

              Apologies for the inconvenience caused to you.

              We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

              Regards,
              Team PaySense
              Reply
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                S
                smitas wami
                Aug 2, 2023
                Sep 11, 2023
                This thread was updated on Sep 11, 2023
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                Address: Pune

                Today I call from +[protected]. 4.02 pm and say u have listed cm loan . I ask that madam how can u give me loan with out my cibil permission. She said we have u r data. I need only u r Date of birth and area pin code. Now I gate my cibil inquiry notification. I never give my cibil permission. I need help out wise I complies. My number [protected]
                PaySense customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                Greetings from PaySense!

                Apologies for the inconvenience caused to you.

                We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                Regards,
                Team PaySense
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                  A
                  akalshekar
                  Jul 28, 2023
                  Aug 1, 2023
                  This thread was updated on Aug 1, 2023
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                  Paysense, there some misunderstanding and misleading with employee from Policy Bazaar. I never wanted a loan from paysense and I have been misleading into this loan from policy bazaar support staff.

                  How can you credit money in my account with sending me the terms and conditions and without calling me for approval or consent.

                  Take off the money credited in my account as it is and I won't be able to pay off at such interest rates anyways.

                  Thanks,
                  Amey.
                  PaySense customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  Greetings from PaySense!

                  Apologies for the inconvenience caused to you.

                  We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                  Regards,
                  Team PaySense
                  Reply
                  Dear Customer,

                  Greetings from PaySense!

                  Apologies for the inconvenience caused to you.

                  We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                  Regards,
                  Team PaySense
                  Reply
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                    A
                    Ashwani_Sharma968
                    from Meerut, Uttar Pradesh
                    Jul 15, 2023
                    Dec 29, 2023
                    This thread was updated on Dec 29, 2023
                    Resolved
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                    Resolved

                    Threated calls due to unable to pay emi job loss

                    Address: Meerut, Uttar Pradesh

                    I am writing to inform you about the urgent matter regarding the threats I have been receiving from loan recovery agents and to notify you of my intention to pursue legal action.

                    I have already requested an extension of time for the repayment of my loan due to the recent loss of my job. Unfortunately, this has significantly affected my ability to meet my financial obligations. But it seems like the recovery agent wants me to...
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                    V
                    Vivek0425
                    Jun 23, 2023
                    Sep 11, 2023
                    This thread was updated on Sep 11, 2023
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                    1 Emi Was Due and Illegally Got my contact access and making nonsense
                    Literally 30 Emi's Completed and Just for 1 Emi Making such nonsense i can't understand.
                    PaySense customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    Greetings from PaySense!

                    Apologies for the inconvenience caused to you.

                    We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                    Regards,
                    Team PaySense
                    Reply
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                      N
                      Nanjaraju3161
                      from Bengaluru, Karnataka
                      Jun 7, 2023
                      Jun 15, 2023
                      This thread was updated on Jun 15, 2023
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                      I want to offer settlement proposal

                      Address: 458 3rd main Narendra block bangalore 560050

                      Dear sir

                      My load id: SL2421320
                      Due to covid lost my job. Enable to pay after may_2020 EMI.
                      I am ready to pay settlement amount: 11376
                      Pls offer letter mail me. I will pay that amount sir

                      Regarding us
                      Nanjaraju L N...
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                      K
                      kamie
                      May 7, 2023
                      May 12, 2023
                      This thread was updated on May 12, 2023
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                      I'm facing issues regarding EMI from last 9 Month. Every month my EMI is deducted from my bank account on time/date but its overdue everytime and there are penalty charges, its impactsmy CIBIL Score.

                      Everymonth I called for this issue but till now i have never got any solution from last 9 months.

                      so please resolve this issue as soon as possible.

                      PFA screenshot for your refernece-
                      PaySense customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      Greetings from PaySense!

                      Apologies for the inconvenience caused to you.

                      We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                      Regards,
                      Team PaySense
                      Reply
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                        S
                        Sagar 2023
                        Apr 29, 2023
                        May 4, 2023
                        This thread was updated on May 4, 2023
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                        We are committed to pay by the June but your Tele caller has calling continuously to my wife and using such a bad language from number is [protected]. And calling different numbers continuesely

                        Please take an immediate action on him and tell him to don't call my wife number and I gave him my number also if want to call just call me.
                        This is the not way to behave to any ladies when her husband is not available at home.
                        If doing calls continuesely I will raise a complaint on him in a local PS.
                        Please take an immediate action on him.
                        Screen shot is attached for reference regarding my commitment to repay the money
                        PaySense customer support has been notified about the posted complaint.
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                        Resolved
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                        PaySense Customer Care's response, May 4, 2023
                        Verified Support
                        Dear Customer,

                        Greetings from PaySense!

                        Apologies for the inconvenience caused to you.

                        We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [email protected] for any assistance.

                        Regards,
                        Team PaySense
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                          S
                          Sagar 2023
                          Apr 29, 2023
                          May 4, 2023
                          This thread was updated on May 4, 2023
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                          The Tele caller is very rude behaviour and using such a bad language
                          PaySense customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          Greetings from PaySense!

                          Apologies for the inconvenience caused to you.

                          We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                          Regards,
                          Team PaySense
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                            R
                            [email protected]
                            Apr 27, 2023
                            May 4, 2023
                            This thread was updated on May 4, 2023
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                            Address: Surat

                            Hello sir/ medam...I have compliant about one of excuietive requery agent..
                            She miss behave with me and tell me many bad word..

                            She working surat...
                            Their number..[protected]
                            She didn't provide id..and didn't tell her name I have all proof..
                            Please sir take strict action that typ recovery agent
                            PaySense customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            Greetings from PaySense!

                            Apologies for the inconvenience caused to you.

                            We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                            Regards,
                            Team PaySense
                            Reply
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                              S
                              Subbu87
                              from NELLORE, Andhra Pradesh
                              Mar 28, 2023
                              Apr 15, 2023
                              This thread was updated on Apr 15, 2023
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                              Address: D.NO: 3-1-722, ARUNACHALAM STREET, LAKSHMIPURAM

                              I am U.SUBRAHMANYAM
                              LOAN NO: STPLSC[protected]
                              Please help me.
                              Paysense company not responding
                              PaySense customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              Greetings from PaySense!

                              I would like to inform you that we have received your request on our support id and our support team shall revert you in 24 working hours.

                              Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                              Regards,
                              Team PaySense
                              Reply
                              Dear Customer,

                              Greetings from PaySense!

                              We would like to inform you that we received your request on our support id and you have been assisted by our support team.

                              Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                              Regards,
                              Team PaySense
                              Reply
                              Dear Customer,

                              Greetings from PaySense!

                              We would like to inform you that we received your request on our support id and you have been assisted by our support team.

                              Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                              Regards,
                              Team PaySense
                              Reply
                              Dear Customer,

                              Greetings from PaySense!

                              We would like to inform you that we received your request on our support id and you have been assisted by our support team.

                              Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                              Regards,
                              Team PaySense
                              Reply
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