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PaySense Complaints & Reviews

1.3
Updated: Jul 14, 2025
Complaints 582
Resolved
137
Unresolved
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PaySense reviews & complaints page 2

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K
Khalid_DL
from Kolkata, West Bengal
Oct 27, 2023
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Loan id:-KS13186175
I have taken loan from paysense. Since then my business has been thru severe losses i still managed to pay 14 out of my 30 EMI till date but now I’m unable to pay for the next three or four months for which I’m trying to make the employees of company understand about my situation, but these people are calling my friends and relatives abusive and threatening them.
Pls stop doing it
PaySense customer support has been notified about the posted complaint.
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    A
    a_bose
    Oct 20, 2023
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    Every day Paysense is spamming with loan calls even when I strictly told 2-3 of their sales executives to unsubscribe me. Please take strict action on them and remove me from their spam list.
    PaySense customer support has been notified about the posted complaint.
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      B
      bihara
      from Gurugram, Haryana
      Sep 23, 2023
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      Address: Gurgaon

      This fraud is not mobile and extracts all the data or mobile contact number from your mobile and black mails you.
      Paysence loan application fraud hai inse bache yese application se loan na le
      RBI is requested to ban such applications.
      I have been told repeatedly that if there is no contact on my mobile, they will call me or harass me, I have got a job but now I don't have a job.
      I have received a call.[protected],[protected]
      PaySense customer support has been notified about the posted complaint.
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        G
        gs9067
        from Bengaluru, Karnataka
        Sep 4, 2023
        Sep 11, 2023
        This thread was updated on Sep 11, 2023
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        Address: Mumbai based money looter

        PaySense like loan providers are actually big scam, without providing complete information related to foreclose charges and ROI they simply making fools.

        I took 280000 rs loan whene they took 9982 as a processing charge and ROI is of 24%. So now when I get rid of this loan by doing foreclose there they are not providing credit card link option for payment.

        I need a credit card link and reduced foreclose charges
        PaySense customer support has been notified about the posted complaint.
        Dear Customer,

        Greetings from PaySense!

        Apologies for the inconvenience caused to you.

        We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

        Regards,
        Team PaySense
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          N
          Nikita abraham
          Aug 18, 2023
          Sep 11, 2023
          This thread was updated on Sep 11, 2023
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          Resolved

          Illegal way to collect payments

          Address: Paysense services India Pvt Ltd 8th floor, empresa building, 2nd road, Ram Krishna nagar khar Mumbai
          Website: Paysense

          My name is Nikita Abraham, this is regarding the personal loan I have with pay sense. I had informed so many agents/executives regarding my situation. I have lost my job and I am going through financial crises with bad health conditions. Most importantly, they have called my contacts and humiliated them by talking about all unnecessary topics, because of this, I am facing so many problems, they have shared the loan details with all my contacts...
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          N
          Nikita abraham
          Aug 18, 2023
          Sep 11, 2023
          This thread was updated on Sep 11, 2023
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          Resolved

          Using my contact list and threatening all my contacts

          Address: Paysense services India Pvt Ltd 8th floor, empresa building, 2nd road, Ram Krishna nagar khar Mumbai

          My name is Nikita Abraham, this is regarding the personal loan I have with pay sense. I had informed so many agents/executives regarding my situation. I have lost my job and I am going through financial crises with bad health conditions. Most importantly, they have called my contacts and humiliated them by talking about all unnecessary topics, because of this, I am facing so many problems, they have shared the loan details with all my contacts...
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          P
          Pavan$123
          from Guntur, Andhra Pradesh
          Aug 18, 2023
          Sep 11, 2023
          This thread was updated on Sep 11, 2023
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          Loan closure

          I had taken loan in paysense completed 11months emi.I want to foreclosure my loan.And the customer support giving the payment link in the mail itself.I had a doubt how much secure is this payment link?.I am asking the bank account details of paysense
          no one is not responding to my mail regarding bank account details...
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          D
          divergence04
          from Kolkata, West Bengal
          Aug 7, 2023
          Sep 11, 2023
          This thread was updated on Sep 11, 2023
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          Dear Team,

          I don't hold any loan, or have borrowed from Paysense, Kindly please delete my contact number & details from your portal, as I am getting repetative calls from your customer care support offering loans. i don't wish to avail any loan or credit at this moment.
          Henceforth, request you to kindly delete my credentials as mentioned below from you portals.
          Name: Arijit Dattgupta
          Conact: [protected]
          PaySense customer support has been notified about the posted complaint.
          Dear Customer,

          Greetings from PaySense!

          Apologies for the inconvenience caused to you.

          We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

          Regards,
          Team PaySense
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            S
            smitas wami
            Aug 2, 2023
            Sep 11, 2023
            This thread was updated on Sep 11, 2023
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            Address: Pune

            Today I call from +[protected]. 4.02 pm and say u have listed cm loan . I ask that madam how can u give me loan with out my cibil permission. She said we have u r data. I need only u r Date of birth and area pin code. Now I gate my cibil inquiry notification. I never give my cibil permission. I need help out wise I complies. My number [protected]
            PaySense customer support has been notified about the posted complaint.
            Dear Customer,

            Greetings from PaySense!

            Apologies for the inconvenience caused to you.

            We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

            Regards,
            Team PaySense
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              A
              akalshekar
              Jul 28, 2023
              Aug 1, 2023
              This thread was updated on Aug 1, 2023
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              Paysense, there some misunderstanding and misleading with employee from Policy Bazaar. I never wanted a loan from paysense and I have been misleading into this loan from policy bazaar support staff.

              How can you credit money in my account with sending me the terms and conditions and without calling me for approval or consent.

              Take off the money credited in my account as it is and I won't be able to pay off at such interest rates anyways.

              Thanks,
              Amey.
              PaySense customer support has been notified about the posted complaint.
              Dear Customer,

              Greetings from PaySense!

              Apologies for the inconvenience caused to you.

              We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

              Regards,
              Team PaySense
              Dear Customer,

              Greetings from PaySense!

              Apologies for the inconvenience caused to you.

              We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

              Regards,
              Team PaySense
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                A
                Ashwani_Sharma968
                from Meerut, Uttar Pradesh
                Jul 15, 2023
                Dec 29, 2023
                This thread was updated on Dec 29, 2023
                Resolved
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                Resolved

                Threated calls due to unable to pay emi job loss

                Address: Meerut, Uttar Pradesh

                I am writing to inform you about the urgent matter regarding the threats I have been receiving from loan recovery agents and to notify you of my intention to pursue legal action.

                I have already requested an extension of time for the repayment of my loan due to the recent loss of my job. Unfortunately, this has significantly affected my ability to meet my financial obligations. But it seems like the recovery agent wants me to...
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                V
                Vivek0425
                Jun 23, 2023
                Sep 11, 2023
                This thread was updated on Sep 11, 2023
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                1 Emi Was Due and Illegally Got my contact access and making nonsense
                Literally 30 Emi's Completed and Just for 1 Emi Making such nonsense i can't understand.
                +1 photos
                PaySense customer support has been notified about the posted complaint.
                Dear Customer,

                Greetings from PaySense!

                Apologies for the inconvenience caused to you.

                We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                Regards,
                Team PaySense
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                  N
                  Nanjaraju3161
                  from Bengaluru, Karnataka
                  Jun 7, 2023
                  Jun 15, 2023
                  This thread was updated on Jun 15, 2023
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                  I want to offer settlement proposal

                  Address: 458 3rd main Narendra block bangalore 560050

                  Dear sir

                  My load id: SL2421320
                  Due to covid lost my job. Enable to pay after may_2020 EMI.
                  I am ready to pay settlement amount: 11376
                  Pls offer letter mail me. I will pay that amount sir

                  Regarding us
                  Nanjaraju L N...
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                  K
                  kamie
                  May 7, 2023
                  May 12, 2023
                  This thread was updated on May 12, 2023
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                  I'm facing issues regarding EMI from last 9 Month. Every month my EMI is deducted from my bank account on time/date but its overdue everytime and there are penalty charges, its impactsmy CIBIL Score.

                  Everymonth I called for this issue but till now i have never got any solution from last 9 months.

                  so please resolve this issue as soon as possible.

                  PFA screenshot for your refernece-
                  +2 photos
                  PaySense customer support has been notified about the posted complaint.
                  Dear Customer,

                  Greetings from PaySense!

                  Apologies for the inconvenience caused to you.

                  We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                  Regards,
                  Team PaySense
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                    S
                    Sagar 2023
                    Apr 29, 2023
                    May 4, 2023
                    This thread was updated on May 4, 2023
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                    We are committed to pay by the June but your Tele caller has calling continuously to my wife and using such a bad language from number is [protected]. And calling different numbers continuesely

                    Please take an immediate action on him and tell him to don't call my wife number and I gave him my number also if want to call just call me.
                    This is the not way to behave to any ladies when her husband is not available at home.
                    If doing calls continuesely I will raise a complaint on him in a local PS.
                    Please take an immediate action on him.
                    Screen shot is attached for reference regarding my commitment to repay the money
                    +1 photos
                    PaySense customer support has been notified about the posted complaint.
                    Resolved
                    PaySense Customer Care's response, May 4, 2023
                    Verified Support
                    Dear Customer,

                    Greetings from PaySense!

                    Apologies for the inconvenience caused to you.

                    We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [email protected] for any assistance.

                    Regards,
                    Team PaySense
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                      S
                      Sagar 2023
                      Apr 29, 2023
                      May 4, 2023
                      This thread was updated on May 4, 2023
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                      The Tele caller is very rude behaviour and using such a bad language
                      +1 photos
                      PaySense customer support has been notified about the posted complaint.
                      Dear Customer,

                      Greetings from PaySense!

                      Apologies for the inconvenience caused to you.

                      We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                      Regards,
                      Team PaySense
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                        R
                        Apr 27, 2023
                        May 4, 2023
                        This thread was updated on May 4, 2023
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                        Address: Surat

                        Hello sir/ medam...I have compliant about one of excuietive requery agent..
                        She miss behave with me and tell me many bad word..

                        She working surat...
                        Their number..[protected]
                        She didn't provide id..and didn't tell her name I have all proof..
                        Please sir take strict action that typ recovery agent
                        +1 photos
                        PaySense customer support has been notified about the posted complaint.
                        Dear Customer,

                        Greetings from PaySense!

                        Apologies for the inconvenience caused to you.

                        We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

                        Regards,
                        Team PaySense
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                          S
                          Subbu87
                          from NELLORE, Andhra Pradesh
                          Mar 28, 2023
                          Apr 15, 2023
                          This thread was updated on Apr 15, 2023
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                          Address: D.NO: 3-1-722, ARUNACHALAM STREET, LAKSHMIPURAM

                          I am U.SUBRAHMANYAM
                          LOAN NO: STPLSC[protected]
                          Please help me.
                          Paysense company not responding
                          PaySense customer support has been notified about the posted complaint.
                          Dear Customer,

                          Greetings from PaySense!

                          I would like to inform you that we have received your request on our support id and our support team shall revert you in 24 working hours.

                          Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                          Regards,
                          Team PaySense
                          Dear Customer,

                          Greetings from PaySense!

                          We would like to inform you that we received your request on our support id and you have been assisted by our support team.

                          Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                          Regards,
                          Team PaySense
                          Dear Customer,

                          Greetings from PaySense!

                          We would like to inform you that we received your request on our support id and you have been assisted by our support team.

                          Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                          Regards,
                          Team PaySense
                          Dear Customer,

                          Greetings from PaySense!

                          We would like to inform you that we received your request on our support id and you have been assisted by our support team.

                          Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                          Regards,
                          Team PaySense
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                            R
                            Mar 26, 2023
                            Apr 15, 2023
                            This thread was updated on Apr 15, 2023
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                            Address: 18, Bhawani campus Narmada road Rau, Indore Indore

                            Dear sir
                            Kripya meri madad Karen sir Maine aapki team ke sath settlement Kiya one time lekin mere HDFC Bank mein loan ID update hai fir bhi mere account se payment mines mein ja raha hai please meri madad Karen aur mujhe bank se loan ID hatane ki kripa Karen Aaj 4 din Ho Gaye sir Abhi Tak mujhe koi information nahi mili hai isliye main yah complaint kar raha hun

                            Dhanyvad
                            Ritesh
                            [protected]
                            +5 photos
                            PaySense customer support has been notified about the posted complaint.
                            Dear Customer,

                            Greetings from PaySense!

                            We would like to inform you that we received your request on our support id and you have been assisted by our support team.

                            Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                            Regards,
                            Team PaySense
                            Dear Customer,

                            Greetings from PaySense!

                            We would like to inform you that we received your request on our support id and you have been assisted by our support team.

                            Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                            Regards,
                            Team PaySense
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                              B
                              Biswajit 123
                              Mar 18, 2023
                              Apr 6, 2023
                              This thread was updated on Apr 6, 2023
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                              Hi
                              I have opted for personal loan from paysense had paid almost 9 emi now i wanted to peclosed my loan but no one reverting back... Its been a few days now i am frustrate now this was my mistake i took loan from paysense
                              if i wanted to close my personal loan what is issue in that, why you guys are not reverting
                              PaySense customer support has been notified about the posted complaint.
                              We have assisted the customer and replied to him "As per the update received from our concerned team, your loan account has been settled and closure TAT is 45-60 days as per the process."
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