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PaySense Complaints & Reviews

1.3
Updated: Jul 14, 2025
Complaints 584
Resolved
137
Unresolved
447
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PaySense reviews & complaints page 8

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V
Vicky Durgude
Feb 9, 2022
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I Have Paid EMI For Your Current Account. Actually NACH Presented Showing On App That's Why I Unable To Pay EMI . Your Team Saying Please Pay In Current Account of Paysense .I Have Paid But FEB Paid EMI Not Showing On App . Showing NACH Presented. Please Support and Resolve ASAP
PaySense customer support has been notified about the posted complaint.
Hi Vicky,

Greetings from PaySense!

Apologies for the inconvenience caused to you.

We have forwarded your details to the relevant team. They shall get in touch with you within 24 working hours.

Regards,
Team PaySense
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    M
    Meenakshi_930
    from Delhi, Delhi
    Feb 9, 2022
    Resolved
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    Resolved

    Address: Nariana
    Website: Paysense

    They hacked my contacts and abuse my family and friends I have taken loan this company but this is not a right way to talk.also
    [protected] his name is subhash and threating me to come my place and will kill you . I have proper call recording and escalating to Paysense team but they didnt response in cutomer care.Settlement of your loan ID - [protected] - Meenakshi Singh
    Mar 13, 2022
    Complaint marked as Resolved 
    PaySense customer support has been notified about the posted complaint.
    Verified Support
    Feb 10, 2022
    PaySense Customer Care's response
    Hi Meenakshi,

    Greetings from PaySense!

    Apologies for the inconvenience caused to you.

    We have forwarded your details to the relevant team. They shall get in touch with you within 24 working hours.

    Regards,
    Team PaySense
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      B
      Bky137
      from Mau, Uttar Pradesh
      Feb 6, 2022
      Resolved
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      Resolved

      Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, 400054 Maharashtra, India
      Website: www.gopaysense.com/contact-us

      I applied for loan in Nov'21 and initially pay sense bank team has given information for the rate of interest up to 11 % but once its approved they had change the charges to 14%. however the rate of interest changed i had been canceled the loan.
      but still EMI amount is deducting from my account. and paysense team is not interested to cancel.
      paysense bank are deluding with people.
      I have mailed then more the 35 times
      Mar 10, 2022
      Complaint marked as Resolved 
      PaySense customer support has been notified about the posted complaint.
      Verified Support
      Feb 07, 2022
      PaySense Customer Care's response
      Dear Customer,

      Greetings from PaySense!

      Apologies for the inconvenience caused to you.

      We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

      Regards,
      Team PaySense
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        P
        pawan muppina
        Feb 3, 2022
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        Address: Mumbai

        I had taken a loan of 500000 from paysense I had paid 12 emis and due to the pandemic I lost my job and not able to pay the money my emi is 20000
        I thought of foreclosure of the amount by borrowing it from some one else but these collections guys are calling my contacts and using foul language in such a way that the using spellbound badwords about my family.

        I want a resolution for this issue or else I will commit suicide and the sole responsibility will be Paysense team. And also I had already filed a case against them. Waiting for the Fir copy.
        PaySense customer support has been notified about the posted complaint.
        Hi Pawan,

        Greetings from PaySense!

        Apologies for the inconvenience caused to you.

        We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

        Regards,
        Team PaySense
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          A
          Amrutha Yogendra
          Jan 27, 2022
          Resolved
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          Resolved

          Address: Hyderabad

          I was trying to close the loan (foreclosure) through Demand Draft (DD); whereas I have no information on how to proceed to close my loan.

          There was no customer care number to contact and raised a request emails continuously whereas there is no response which is affecting the delay in process and burdening the day wise interest.

          Hence, Kindly help me in resolving this issue and guide me to close the loan immediately.
          Feb 28, 2022
          Complaint marked as Resolved 
          PaySense customer support has been notified about the posted complaint.
          Verified Support
          Jan 28, 2022
          PaySense Customer Care's response
          Hi Yogendra,

          Greetings from PaySense!

          Apologies for the inconvenience caused to you.

          We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

          Regards,
          Team PaySense
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            A
            Anirudh Rao V
            Jan 23, 2022
            Resolved
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            Resolved

            Paysense is Harassing me by calling unknow people in my contact. And requesting for money.

            Please help me in resolving this issue.
            Feb 24, 2022
            Complaint marked as Resolved 
            PaySense customer support has been notified about the posted complaint.
            Verified Support
            Jan 24, 2022
            PaySense Customer Care's response
            Hi Anirudh,

            Greetings from PaySense!

            Apologies for the inconvenience caused to you.

            We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

            Regards,
            Team PaySense
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              R
              rahul tandulkar 92
              from pune, Maharashtra
              Jan 20, 2022
              Resolved
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              Resolved

              Calling contact number

              Address: mumbai

              Paysense are fraud. They are calling my relatives, my in-laws. Paysense has given the files of non payment to some recovery agents.

              And they are harassing mentally calling my relatives and friends. Just because my number wasn't working.

              I told them I will get money and I will pay soon and don't have money right now. But still they are doing the same.

              Though they add charges and take more money,...
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              J
              Janvi Kapai
              from Mumbai, Maharashtra
              Jan 8, 2022
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              Fraud Criminal activity in my account.. do not own anything to paysens stil My accountIt is being kept on debiting and bouncing.. The same will be reported to all the concerned authorities and as a female I have been harassed and so a police complaint is also underway
              PaySense customer support has been notified about the posted complaint.
              Hi Janvi,

              Greetings from PaySense!

              Apologies for the inconvenience caused to you.

              We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

              Regards,
              Team PaySense
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                R
                Radeon
                from New Delhi, Delhi
                Jan 6, 2022
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                Address: Mumbai

                I am Niyaz alam.. I have given my loan amount but still they hacked my contact list nd abusing my contact list.. I have lost of mentally harsment because of this.. Pls solve this..
                PaySense customer support has been notified about the posted complaint.
                Dear Customer,

                Greetings from PaySense!

                Apologies for the inconvenience caused to you.

                We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                Regards,
                Team PaySense
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                  P
                  pravinkalzunkar
                  from Thane, Maharashtra
                  Dec 31, 2021
                  Resolved
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                  Resolved

                  Address: 8th Floor, Empresa building, 2nd Rd, Ram Krishna Nagar, Khar West, Mumbai, Maharashtra 400052

                  They hacked my contacts and abuse my family and friends I have taken loan this company but this is not a right way to talk.also they not contact me last 1-2 months suddenly they contact me n force to pay the loan right now. how's this possible? I want this company is close as soon as possible.plz do the needful
                  Feb 5, 2022
                  Complaint marked as Resolved 
                  PaySense customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 03, 2022
                  PaySense Customer Care's response
                  Hi Pravin,

                  Greetings from PaySense!

                  Apologies for the inconvenience caused to you.

                  We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                  Regards,
                  Team PaySense
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                    A
                    AARAV Tech Solution
                    Dec 28, 2021
                    Resolved
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                    Resolved

                    HI I am Vinay Kumar I have taken loan of 1, 50, 000.00 from paysense and I have paid 11 EMI but due to some financial reason I have missed 3 emi and they are harassing me from 2 Months and they are calling my Freind and Family member and defaming me and also threatening and using very abusive language to my wife and parents please suggest me where I have to complain and can I do anything legally please suggest. I have their call recording...
                    Jan 31, 2022
                    Complaint marked as Resolved 
                    PaySense customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 31, 2021
                    PaySense Customer Care's response
                    Dear Customer,

                    Greetings from PaySense!

                    Apologies for the inconvenience caused to you.

                    We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                    Regards,
                    Team PaySense
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                      S
                      Samahira shekh
                      Dec 28, 2021
                      Resolved
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                      Resolved

                      This has been pain from taking loan to paying it back, so unprofessional of the company and the staff, never helped in anything, now I'm receiving harrassment calls and even when after paying the EMI. Loan : [protected]
                      Jan 28, 2022
                      Complaint marked as Resolved 
                      PaySense customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 28, 2021
                      PaySense Customer Care's response
                      Dear Customer,

                      Apologies for the inconvenience caused to you.

                      We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                      Regards,
                      Team PaySense
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                        S
                        sri raghava
                        Dec 20, 2021
                        Resolved
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                        Resolved

                        Dear sir/madam

                        I'm Raghava taken a personal loan from your pay sense with loan.no.[protected]
                        My.mobile.no.[protected].

                        1. I have taken a settlement for my loan outstanding amount and paid 50% amount to you.

                        2.Due to financial crisis I have not paid the remaining amount.So I told to them that I will pay remaining amount within few days.

                        3.In the mean while they have started doing calls to my contact list numbers and the same I have raised this issue through mails but no reply from them.And some of there executives with mobile ‪[protected], ‪[protected], [protected]‬, [protected], [protected] harassing and threatening to my contact list numbers.

                        4.May I know who given the rights to them to do the calls to customer contact list numbers.As the paysense was threatening to all the customers like me.

                        5.As the paysense team, Suraj, Vani and other executives harassing a lot to customers contact list numbers regarding the payment.

                        5. I'm requesting you to take appropriate action on paysense regarding this issue and plz solve the issue in the meanwhile there is no customer care.no.to talk with the paysense no reply for the mails so far.
                        I have enclosed the details of it.
                        Jan 22, 2022
                        Complaint marked as Resolved 
                        PaySense customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 22, 2021
                        PaySense Customer Care's response
                        Dear Customer,

                        Greetings from PaySense!

                        Apologies for the inconvenience caused to you.

                        We have forwarded your details to the relevant team. They shall get in touch with you within 24 working hours.

                        Regards,
                        Team PaySense
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                          C
                          Creative Mind
                          from Mumbai, Maharashtra
                          Dec 19, 2021
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                          These company collects multiple personal documents and sells information to other businesses. Got multiples calls from other banks and financial institutions regarding insurance, consumer goods sales, loans etc with my personal complete information with them.

                          Worst loan service ever. Keep asking documents like they are sending a person to moon, although they use your information to sell.
                          Whatever document you submit they will come back and ask more. The representative on the phone
                          seems to be calling from a public toilet sitting with a cheap tab and speaking lowest levels o[censored]nprofessional language.
                          Seems like a overconfident less customer oriented business. Stay away waste of time.
                          PaySense customer support has been notified about the posted complaint.
                          Dec 19, 2021
                          Updated by Creative Mind
                          Received a call from paysense asking documents again. Advised have already requested to withdraw the application. Employee kept insisting to provide documents. When advised of LOAN not needed anymore. The lady said we will not give you LOAN you stupid ###. I guess they use these words when they don't make a sale.
                          Dear Customer,

                          Apologies for the inconvenience caused to you.

                          We are unable to find your details here. We request you to help us with your registered email address for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                          Regards,
                          Team PaySense
                          Creative Mind's [Complaint's author] reply, Dec 21, 2021
                          Have already emailed your support staff with the same content. They never replied.
                          Email conversation with paysense. Never replied!!
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                            7
                            7439603809 call
                            Dec 17, 2021
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                            Indian bank of service to you in
                            PaySense customer support has been notified about the posted complaint.
                            Dear Customer,

                            Greetings from PaySense!

                            We are unable to comprehend your query. If you have any concerns then please write at [protected]@gopaysense.com.

                            Regards,
                            Team PaySense
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                              N
                              Nadafs
                              Dec 14, 2021
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                              Address: Kothrud

                              Hi i am Sameer Usman Nadaf
                              Loan KS12306888
                              my 1st emi amount is increase so request you to reduce the additional amount if you not reduce the amount i am not paid emi
                              then i do all loan amount revert
                              PaySense customer support has been notified about the posted complaint.
                              Dec 25, 2021
                              Updated by Nadafs
                              dear paysense i have cancel my loan what is process?
                              Dec 25, 2021
                              Updated by Nadafs
                              it is urgent basis so fast reply
                              Hi SAMEER,

                              Greetings from PaySense.

                              In regards to the EMI charges please find the below details.

                              As per the policy, we cannot deduct the first EMI until 30 days are completed from the loan disbursal date. In your case loan disbursal date is 20th November 2021 which does not complete the 30-days cycle on 5th December 2021 hence, for those extra days instead of collecting the complete EMI, you have to pay the interest charges that are termed as the Pre-EMI charges.

                              Your EMI starts from 5th January 2022 and 1st EMI will include one-time Pre-EMI charges of Rs. 1467. The amount which needs to be paid at the time of 1st EMI is Rs. 7314 and the rest of the EMI will be as per the agreement which is Rs. 5847.

                              Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

                              Regards,
                              Team PaySense
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                                K
                                karanathwani9
                                Dec 11, 2021
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                                Exactly the same happened with me.
                                How could you take someone's debit card number along with cvv and atm pin until it's not sure that the loan would be disbursed. This is completely fraud
                                PaySense customer support has been notified about the posted complaint.
                                Dear Customer,

                                Greetings from PaySense!

                                Apologies for the inconvenience caused to you.

                                We would like to inform you that PaySense and its employee will never ask for the debit card details with you on call. The debit card or net banking details need to be entered in the app at the time of NACH registration and the same is not stored with us. All the details are entered at your bank's login page.

                                For further details please write at [protected]@gopaysense.com.

                                Regards,
                                Team PaySense
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                                  P
                                  Pushkar@123
                                  from Lucknow, Uttar Pradesh
                                  Dec 4, 2021
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                                  Address: Lucknow
                                  Website: Paysense

                                  They call to my family members plz help me
                                  PaySense customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Apologies for the inconvenience caused to you.

                                  We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                                  Regards,
                                  Team PaySense
                                  Helpful
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                                    N
                                    Nitu Verma
                                    from Mumbai, Maharashtra
                                    Dec 3, 2021
                                    Resolved
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                                    Resolved

                                    Address: Azmi nagar malwani malad west, Welfare society

                                    Hi my name is
                                    Nitu verma
                                    Last month in October I have taken a loan from paysense Pvt Ltd and as I discussed with them my loan amount has to be 9138
                                    But now in there app the amount 13796 is showing
                                    Which is not exceptable so now they trying to trap me on this
                                    Dec 3, 2021
                                    Complaint marked as Resolved 
                                    I am sharing you that lady no who convenced me for this loan her name is Habiba 7204987787/ Rohan 8657490226 they did not called me yet I'm only following this things my emi will start from 5 th December
                                    PaySense customer support has been notified about the posted complaint.
                                    Dec 03, 2021
                                    Updated by Nitu Verma
                                    Waiting for the solution
                                    Dec 03, 2021
                                    Updated by Nitu Verma
                                    I am sharing you that lady no who convenced me for this loan her name is Habiba [protected]/ Rohan [protected] they did not called me yet I'm only following this things my emi will start from 5 th December

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                                      R
                                      Rkurne
                                      Dec 1, 2021
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                                      Hi,

                                      I have taken loan from paysence but since 7th month emi paid is not settled to the loan its still show has processing.

                                      Still when I paid all over due as per there statement in July 21. Still I see 6 emi pending in nov21. How is this possible.

                                      Executive name sumit taken money thru phonepay to his prasnal number, is not update in account and his contect no.[protected] paid on 8th july21.

                                      I am sending email since 1 year till now with regular follow-up still I only get revert have re -escalated and update you on 48 hours.

                                      Think of customer uneducated don't understand of transaction how must have they facing issue towards casual attitude from bank for service .

                                      But till date no resolution but surly get calls from Collection to pay over due.

                                      Loan start date 5th May 2020
                                      Loan account number STPLSC[protected].

                                      Hope will get some resolution.
                                      PaySense customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      Greetings from PaySense!

                                      Apologies for the inconvenience caused to you.

                                      We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                                      Regards,
                                      Team PaySense
                                      Rkurne's [Complaint's author] reply, Dec 3, 2021
                                      Loan account number STPLSC01000005008597
                                      Dear Customer,

                                      Greetings from PaySense!

                                      Apologies for the inconvenience caused to you.

                                      We have forwarded your details to the relevant team. They shall get in touch with you within 24 working hours.

                                      Regards,
                                      Team PaySense
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