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PaySense Complaints & Reviews

1.3
Updated: Jul 14, 2025
Complaints 584
Resolved
137
Unresolved
447
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PaySense reviews & complaints page 8

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D
dwivedi16
from Delhi, Delhi
Mar 14, 2022
Resolved
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Resolved

Address: 8th Floor, Empresa building, 2nd Rd, Ram Krishna Nagar, Khar West, Mumbai, Maharashtra 400052
Website: paysense

I have taken a loan from paysense. And i have given 9 emi in the time of covid but they charges extra amount in my emi of rs 2000 and telling me that this is the interest of monotorium which the RBI has guided at the time of covid.Everyone has hardearned money why should i pay extra when my emi is 9800 and they have charged it upto 11000.And not only this they are harassing my in laws and relatives by using abusive language.What kind of policy is that i have taken the loan company should only call me not my family.If any kind of mishappening occurred in my family due to their harassment i will filled a complain in the police against paysense. i have all the facts and figures related to my emi.
So stop calling my relatives and family.
Apr 15, 2022
Complaint marked as Resolved 
PaySense customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2022
PaySense Customer Care's response
Dear Customer,

Greetings from PaySense!

Apologies for the inconvenience caused to you.

We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

Regards,
Team PaySense
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    N
    Nimeshk
    Mar 13, 2022
    Resolved
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    Resolved

    Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West Mumbai Mumbai City District Maharashtra India 400054

    Hello there,

    I'm not sure whom provided my mobile number as I'm recieving paysense ### calls everyday.
    I don't need any LOAN or support at all.
    Just stop this type of calls on below number now.

    Mobile number:[protected]

    From: Dinesh kumar
    Apr 15, 2022
    Complaint marked as Resolved 
    PaySense customer support has been notified about the posted complaint.
    Verified Support
    Mar 15, 2022
    PaySense Customer Care's response
    Hi Nimesh,

    Greetings from PaySense.

    Apologies for the inconvenience caused.

    As discussed with the concerned team, kindly provide the required details at [protected]@gopaysense.com. So that our team can check the details & revert you accordingly.

    Regards,
    Team PaySense
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      S
      saru.thiyagarin04
      Mar 10, 2022
      Resolved
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      Resolved

      Address: Bombay, India

      Sir/Ma'am,

      This is SARAVANAN KUMAR T from Chennai, i have taken LOAN from PaySense Company. My registered mobile number is [protected] & [protected]. I haven't repaid the EMIs properly. Due to COVID-19 i lost my job and still I didn't have a better job. I got a call last week from them, they have told that they have sent legal notice to me. I told them about my situation and asked two months time for settlement. For settlement they have told me to pay 2 EMI on or before 10 March 2022.
      I said okay. But I couldn't pay the EMI I asked extension till 15 March 2022. But the person started to accusing me and told me as ### and also spoke in Hindi too. I don't know Hindi language. I called from dad number.
      Also, they are keeps on calling my relations and friends number and enquiring about me.
      Please consider this as my formal complaint and take necessary action. Within two months I will settle them everything. They don't have rights to scold me and my dad
      Apr 15, 2022
      Complaint marked as Resolved 
      PaySense customer support has been notified about the posted complaint.
      Verified Support
      Mar 15, 2022
      PaySense Customer Care's response
      Hi Saravanan,

      Greetings from PaySense!

      Apologies for the inconvenience caused to you.

      Kindly ignore the previous comments.

      We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

      Regards,
      Team PaySense
      Hi Saravanan,

      Greetings from PaySense!

      Apologies for the inconvenience caused to you.

      We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

      Regards,
      Team PaySense
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        S
        shekhar1123
        from Gurgaon, Haryana
        Mar 7, 2022
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        Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West Mumbai Mumbai City District Maharashtra India 400054

        Name : Chander Shekhar
        Mobile: [protected]
        Loan : PAYUFIN loan STPLSC[protected]

        I am chander shekhar. I have submitted a loan application on paysense but their agent has helped me complete the process.

        But No one explained to me about the loan Interest rate and what will happen if I pay in 2 year.

        He told me that you will get a mail before the loan amount is credited to your bank.

        But still no one mail came.

        How can I be accepted without knowing about the loan?

        If the rate of interest is greater than 12/13 why will I get it? I have already been offered an IDFC 18 rate for 500000.

        But i have received a mail with attached a loan documents and credit amount same time. While i have checked rate of interest 19.6.

        So i am getting costly loan. There is no one explain me about that otherwise i will never accept. I want to dismiss this loan take your money.
        PaySense customer support has been notified about the posted complaint.
        Verified Support
        Mar 08, 2022
        PaySense Customer Care's response
        Hi Chander Shekhar,

        Greetings from PaySense!

        Apologies for the inconvenience caused to you.

        We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

        Regards,
        Team PaySense
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          S
          sirfparvez
          from Nagpur, Maharashtra
          Mar 5, 2022
          Resolved
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          Resolved

          Address: Nagpur

          They hacked my contacts and abuse my family and friends I have taken loan from paysense due to COVID i failed to repay, I'm ready for settlement my family and friends getting call from spam numbers they asking to pay paysense loan in abusive language, but this is not a right way to talk.they contact me n force to pay the loan right now. how's this possible? They sending me messages on WhatsApp asking to deposit amount in kotak bank account number[protected] Santa Cruz branch I had emailed [protected]@gopaysense.com for settlement, please settle my loan account: [protected]
          and loan account number: [protected].
          Apr 7, 2022
          Complaint marked as Resolved 
          PaySense customer support has been notified about the posted complaint.
          Verified Support
          Mar 07, 2022
          PaySense Customer Care's response
          Hi Parvez,

          Greetings from PaySense!

          Apologies for the inconvenience caused to you.

          We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

          Regards,
          Team PaySense
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            K
            K Baskar
            Mar 4, 2022
            Resolved
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            Resolved

            Address: Chennai
            Website: [email protected]

            I have closed my loan on 17th Feb 2022 foreclosure loan and then they have told us it will take 7-15 days to closed in your app and then you will get NOC of that loan within 30 days, but i have sent so many mails to customer care to close my loan and change the close status in APP but no respond always and then NACH is still active, i'm worry about whether EMI will be deducted on this month on march 5th ...Please resolve my issue as soon as possible.
            STPLSC[protected] - loan number.
            Mar 11, 2022
            Complaint marked as Resolved 
            My Loan issue has been taken care by Paysense Team
            PaySense customer support has been notified about the posted complaint.
            Mar 09, 2022
            Updated by K Baskar
            Hello Paysense.

            when will close my Loan even i paid foreclosure and additional 36000
            As i informed previous complaints ..they deducted EMI this month without inform me.. very very Fraud and fake Paysense company... i have paid 120000 for 98000 loan ..why don't take any action on this ?
            My Loan Issue got it resolved By PaySense Team.
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              R
              Ramachandran surendran
              Mar 4, 2022
              Resolved
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              Resolved

              Address: Annanagar

              Had taken loan in paysense by the vendor KSF finance, agents tracking all my contacts & using filthy languages over my friends, relations, really was veey much disappointed & ready to die. Even my family got separated because of this paysense.
              Apr 21, 2022
              Complaint marked as Resolved 
              PaySense customer support has been notified about the posted complaint.
              Verified Support
              Mar 20, 2022
              PaySense Customer Care's response
              Hi Ramachandran,

              Greetings from PaySense!

              Apologies for the inconvenience caused to you.

              We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

              Regards,
              Team PaySense
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                K
                Kunalsingh Sikarwar
                from Pune, Maharashtra
                Feb 25, 2022
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                My family members friends relatives receive call as not able to pay emi I asked for legal still trouble going on.No. from which call received is as follows.
                [protected]
                PaySense customer support has been notified about the posted complaint.
                Hi Kunalsingh,

                Greetings from PaySense!

                Apologies for the inconvenience caused to you.

                We have forwarded your details to the relevant team. They shall get in touch with you within 24 working hours.

                Regards,
                Team PaySense
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                  C
                  chetan agawane
                  Feb 24, 2022
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                  Address: Gunsagar Nagar Kalwa West

                  I have closed my loan on 12 january 2022 they have told us it will take 7-15 days to closed in your app and then you will get NOC of that loan but from 2months we are complaning in customer care even they giving us time will solve your problem but from 2months my loan status is active i want my NOC on urgent basis but not even bother to call us tell us whats the problem..

                  Hope will get help from your side
                  PaySense customer support has been notified about the posted complaint.
                  Hi Chetan,

                  Greetings from PaySense!

                  Apologies for the inconvenience caused to you.

                  We wish to inform you that our concerned team has contacted you & the query has been addressed.

                  Regards,
                  Team PaySense
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                    K
                    Kishore Kommu
                    Feb 13, 2022
                    Resolved
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                    Resolved

                    Address: Shaikpet, Hyderabad

                    I was approved with loan amount of 500000 rupees for my profile, I was clearly told that the rate of interest would be 16% only then I agreed for disbursement but when I calculated after disbursement the rate of interest is 20%. I called the agent and requested for corrections as there is no customer care number or office, but after couple of calls the agent stopped responding.

                    I wrote a complaint mail to paysense and will wait for couple of days for reply to make corrections other wise I will go lodge a cyber crime complaint (have call recordings as evidence).
                    Mar 18, 2022
                    Complaint marked as Resolved 
                    PaySense customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 15, 2022
                    PaySense Customer Care's response
                    Hi Kishore,

                    Greetings from PaySense!

                    Apologies for the inconvenience caused to you.

                    We wish to inform you that our concerned team has contacted you & the query has been addressed.

                    Regards,
                    Team PaySense
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                      V
                      Vicky Durgude
                      Feb 9, 2022
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                      I Have Paid EMI For Your Current Account. Actually NACH Presented Showing On App That's Why I Unable To Pay EMI . Your Team Saying Please Pay In Current Account of Paysense .I Have Paid But FEB Paid EMI Not Showing On App . Showing NACH Presented. Please Support and Resolve ASAP
                      PaySense customer support has been notified about the posted complaint.
                      Hi Vicky,

                      Greetings from PaySense!

                      Apologies for the inconvenience caused to you.

                      We have forwarded your details to the relevant team. They shall get in touch with you within 24 working hours.

                      Regards,
                      Team PaySense
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                        M
                        Meenakshi_930
                        from Delhi, Delhi
                        Feb 9, 2022
                        Resolved
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                        Resolved

                        Address: Nariana
                        Website: Paysense

                        They hacked my contacts and abuse my family and friends I have taken loan this company but this is not a right way to talk.also
                        [protected] his name is subhash and threating me to come my place and will kill you . I have proper call recording and escalating to Paysense team but they didnt response in cutomer care.Settlement of your loan ID - [protected] - Meenakshi Singh
                        Mar 13, 2022
                        Complaint marked as Resolved 
                        PaySense customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 10, 2022
                        PaySense Customer Care's response
                        Hi Meenakshi,

                        Greetings from PaySense!

                        Apologies for the inconvenience caused to you.

                        We have forwarded your details to the relevant team. They shall get in touch with you within 24 working hours.

                        Regards,
                        Team PaySense
                        Helpful
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                          B
                          Bky137
                          from Mau, Uttar Pradesh
                          Feb 6, 2022
                          Resolved
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                          Resolved

                          Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, 400054 Maharashtra, India
                          Website: www.gopaysense.com/contact-us

                          I applied for loan in Nov'21 and initially pay sense bank team has given information for the rate of interest up to 11 % but once its approved they had change the charges to 14%. however the rate of interest changed i had been canceled the loan.
                          but still EMI amount is deducting from my account. and paysense team is not interested to cancel.
                          paysense bank are deluding with people.
                          I have mailed then more the 35 times
                          Mar 10, 2022
                          Complaint marked as Resolved 
                          PaySense customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 07, 2022
                          PaySense Customer Care's response
                          Dear Customer,

                          Greetings from PaySense!

                          Apologies for the inconvenience caused to you.

                          We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                          Regards,
                          Team PaySense
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                            P
                            pawan muppina
                            Feb 3, 2022
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                            Address: Mumbai

                            I had taken a loan of 500000 from paysense I had paid 12 emis and due to the pandemic I lost my job and not able to pay the money my emi is 20000
                            I thought of foreclosure of the amount by borrowing it from some one else but these collections guys are calling my contacts and using foul language in such a way that the using spellbound badwords about my family.

                            I want a resolution for this issue or else I will commit suicide and the sole responsibility will be Paysense team. And also I had already filed a case against them. Waiting for the Fir copy.
                            PaySense customer support has been notified about the posted complaint.
                            Hi Pawan,

                            Greetings from PaySense!

                            Apologies for the inconvenience caused to you.

                            We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                            Regards,
                            Team PaySense
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                              A
                              Amrutha Yogendra
                              Jan 27, 2022
                              Resolved
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                              Resolved

                              Address: Hyderabad

                              I was trying to close the loan (foreclosure) through Demand Draft (DD); whereas I have no information on how to proceed to close my loan.

                              There was no customer care number to contact and raised a request emails continuously whereas there is no response which is affecting the delay in process and burdening the day wise interest.

                              Hence, Kindly help me in resolving this issue and guide me to close the loan immediately.
                              Feb 28, 2022
                              Complaint marked as Resolved 
                              PaySense customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 28, 2022
                              PaySense Customer Care's response
                              Hi Yogendra,

                              Greetings from PaySense!

                              Apologies for the inconvenience caused to you.

                              We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

                              Regards,
                              Team PaySense
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                                A
                                Anirudh Rao V
                                Jan 23, 2022
                                Resolved
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                                Resolved

                                Paysense is Harassing me by calling unknow people in my contact. And requesting for money.

                                Please help me in resolving this issue.
                                Feb 24, 2022
                                Complaint marked as Resolved 
                                PaySense customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 24, 2022
                                PaySense Customer Care's response
                                Hi Anirudh,

                                Greetings from PaySense!

                                Apologies for the inconvenience caused to you.

                                We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                                Regards,
                                Team PaySense
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                                  J
                                  Janvi Kapai
                                  from Mumbai, Maharashtra
                                  Jan 8, 2022
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                                  Fraud Criminal activity in my account.. do not own anything to paysens stil My accountIt is being kept on debiting and bouncing.. The same will be reported to all the concerned authorities and as a female I have been harassed and so a police complaint is also underway
                                  PaySense customer support has been notified about the posted complaint.
                                  Hi Janvi,

                                  Greetings from PaySense!

                                  Apologies for the inconvenience caused to you.

                                  We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                                  Regards,
                                  Team PaySense
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                                    R
                                    Radeon
                                    from New Delhi, Delhi
                                    Jan 6, 2022
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                                    Address: Mumbai

                                    I am Niyaz alam.. I have given my loan amount but still they hacked my contact list nd abusing my contact list.. I have lost of mentally harsment because of this.. Pls solve this..
                                    PaySense customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    Greetings from PaySense!

                                    Apologies for the inconvenience caused to you.

                                    We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                                    Regards,
                                    Team PaySense
                                    Helpful
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                                      pravinkalzunkar
                                      from Thane, Maharashtra
                                      Dec 31, 2021
                                      Resolved
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                                      Resolved

                                      Address: 8th Floor, Empresa building, 2nd Rd, Ram Krishna Nagar, Khar West, Mumbai, Maharashtra 400052

                                      They hacked my contacts and abuse my family and friends I have taken loan this company but this is not a right way to talk.also they not contact me last 1-2 months suddenly they contact me n force to pay the loan right now. how's this possible? I want this company is close as soon as possible.plz do the needful
                                      Feb 5, 2022
                                      Complaint marked as Resolved 
                                      PaySense customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 03, 2022
                                      PaySense Customer Care's response
                                      Hi Pravin,

                                      Greetings from PaySense!

                                      Apologies for the inconvenience caused to you.

                                      We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                                      Regards,
                                      Team PaySense
                                      Helpful
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                                        A
                                        AARAV Tech Solution
                                        Dec 28, 2021
                                        Resolved
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                                        Resolved

                                        HI I am Vinay Kumar I have taken loan of 1, 50, 000.00 from paysense and I have paid 11 EMI but due to some financial reason I have missed 3 emi and they are harassing me from 2 Months and they are calling my Freind and Family member and defaming me and also threatening and using very abusive language to my wife and parents please suggest me where I have to complain and can I do anything legally please suggest. I have their call recording...
                                        Jan 31, 2022
                                        Complaint marked as Resolved 
                                        PaySense customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 31, 2021
                                        PaySense Customer Care's response
                                        Dear Customer,

                                        Greetings from PaySense!

                                        Apologies for the inconvenience caused to you.

                                        We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

                                        Regards,
                                        Team PaySense
                                        Helpful
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