PaySense Complaints & Reviews

Hi, I received calls from Paysense Recovery goons. They have accessed my contacts through their app, threatened me, my family, and relatives for nonpayment. This is cybercrime as paysense has no authority to steal/access and misuse customer's contact list, and use it to harass the customer, his family, and relatives. I received calls from [protected] on 20th Nov 21 at 3:58pm. and also WhatsApp message from [protected]. Please take strict action against this.

I got a call from [protected] from Mukesh Singh this complaint has been reported by other user still consumer complaint has not rectified the issue I have satted the date for payments still consumer complaints do not have the power to stop it, my mother got an panic attack due to the harrasment by paysense team. They are not ready listen if this continues I have right to raise, according to collection act by rbi if this not stop I will have to take legal action I am ready to pay but in save manner

I have repaid and settled my loan account and have Paysense an amount of 90, 000 rupees in Aug 2020 i also have email confirmation i was informed will recieve closure lettet in 60 days its been more than 1 year now the account is not settled also the company is calling me for same account i have settled and asking for money it is also showing outstanding on my cibil and it is affecting me.

They are charging without any proper reason,
My monthly EMI, I got a message that your EMI amount will deducted from my account automatically but not deducted that's not my problem,
Amount not deducted automatically and I have been charged for extra amount this is how they do fraudulent.

They have ruined my life. They called my family members and friends and abused them. This has to stop if anyone can listen in India. People are suffering so much because of no action at all. I have filed 2 cyber complaints against them but no response yet.

I request esteemed member of this organization to please do something. If any thing happens to me paysense shall be responsible.

This is for public record...

I have used 3 months mortorium facility which they have charged 7000rs extra charges just for using the facility ..they have not informed amount these charges before ..Now they are calling all my contacts and harassing them ...this needs to be stopped. .I am filing a case in consumer court against them ..

This company have accessed my contacts and calling random people from my list and threatening them. they are also threating me and my family members . i have filed complaint in rbi as well as through email.

Name- Pradeep
Loan no.- SL2164794
Mobile no. [protected]

As discussed with paysense employee his name rajesh. he offered me settlement amount of 13000/- to settle my loan and he promised to me that he will closed my loan after payment of 13000/- I request him to give me settlement letter of 2 part payment of rupees 6500/-. After discussing Ms. Ridhi( senior legal advocate) and Ms. Ankita ( senior team leader) they...

Dear RBI,
I Priyank Dimri Loan A/C -STPLSC[protected], start on 24th May 2021.
I had taken the loan with pay sense with very bad experience, your authorize agent (Deepak Sahu-[protected]) promised me the rate of interest 18%. after that i proceed my documentation, and signed the agreement online behalf of their trust. bust when my EMI started i came to see it is 22% rate of interest .
I called to agent( Deepak Sahu-[protected])and...

Hi team,
I have paid my overdue charges via phone pe upi gateway. Amount is debited on 1st september 2021 from my bank account. But paysense failed to adjust that amount against my loan overdue EMI. I have contacted paysense customer care people they always we are investigating the thing but not able to find anything we are escalated to the concerned department but till date I didn't got any solution. one of their executives says payment failed but another executive says you will get refund. They are taking penalty charges every day also put penalty of 590/- against NACH delayed but on 5th September MY NACH debited successfully.
Please help me in this situation.

Earlier same company deducted EMI against a Pre-closed loan and after so many complaints they refund the amount. Now same thing is happening they don't find transaction take penalty then will refund money after 3 months.

But this time I will not pay any penalty also if they don't refund amount will not pay any loan EMI also in the future.

I do agree with all complaints i see against paysense.
Even though paysense doesn't say it openly that goons hired by them but they are actually.
These goons call to my freinds and relatives which are not even part of any details given during loan application process.
How they got numbers from contacts list ?
Are they doing something illegal to access my contact list ?
[protected] was the number who abused my friends and relatives.
And i see still person speaking on this number it means no action taken.

You guess i have only one EMI pending that too only from paysense, who else dare to call and abuse me.
I have observed this for 3 months. and i did it wantedly to confirm that they are paysense goons.

I WOULD STRONGLY NOT RECOMEND ANYONE to deal with paysense and looking forward to post all call recording on twitter.

Good luck paysense

Paysense team harassing using my contact list, as given access while using the phone app to allow permission, and they are taking the number from the contact list to harass everyone on my contact list, hence please look after this, as this is not the way to get the money recovered, without the legal notice

The calls my friends received was through the below phone number

[protected]

Dear sir,
I have taken a loan amount of Rs. 2 lakhs LOAN ACCOUNT NUMBER( (STPLSC[protected] from the Paysense which is the one of the NBFC in March 2021. I have maintained suffiecent balance at the time of EMI date(5th of every month) and the bank could not able to auto deduct from account on due date. when i contacted the bank they have informed be that they have so technical issue in NACH presentation and asked me to wait for...

As discussed with paysense employee. he ready to settle my loan with Rs. 10000 and promiss to my will closed. i have done my payment of Rs. 10000 at 20 Aug 2021 and also send my payment receipt. but still he is not giving any payment receiving receipt. when i am trying to contact on mobile number he is not receiving. not any reply.
This is bank detail where i was transfer my money.

Bank Name : RBL BANK.

Account...

I had taken two loans from Paysense. Had been regular in paying my emi on time till pre covid. But as I am working in school and because of covid affect in our industry, we had regularly getting late salaries and in turn I had been paying delayed emis. One month those people started calling all my contacts and I raised complaint with RBI ombudsman. My issue was resolved but harm has been done to me. These month I closed one loan with large amount and was not able to pay another emi of other loan, again those people started harassing me by calling 100 times in a day. There regional collection manager Mr Ashish called and threatened me with dire consequences, used foul language. I recorded his conversation and shared it with their company. Guys anyone please suggest me how to take my case forward..

Hii this is Monika HM...

Loan number : SL2392421

Please find the attachment fyi

I have paid my loan amount till date.. this emi was bit late due to my project payment issues..
Today I have received a call from this number from paysense [protected]
And this person was Soo cheap and was speaking like an uncultured fellow.. he had taken my contact list and threatened me and mentally harrased me like anything by calling my friends and asking money from them.. he insulted my Kannada language also.. who has given that much rights to him.. he should talk only in his limits.. why you guys are keeping such 3rd class people in job ..who don't have any culture... Really it's very pathetic .. anybody can commit sucide by this kind of blackmail from this kind of people... Really I wanted to tell you that who has involved in this pathetic thing will die without water.. it's my curse..
I would have referred many to take loan from your company.. but because of such cheap behavior and uncultured talks ..I am not going to refer anyone for sure.. I have already written comments also regarding this... And also my actual loan amount is already cleared.. if you want extra amount mean.. deduct from his salary and take it... Just for one emi late payment ..he created that much drama... That to I have only 2 extra emi left( added due to morotorium) ... I have paid all my dues, panalty till date.. I have not taken the loan free of intrest .. hv paid more than enough amount...
When I asked him to give time till month end ..
That person asked me to go to Civil court... ? Tell me what I should do now ..? He insulted my Kannada language also.. how dare he is ..? He himself don't know proper English.

I have paid my actual emi amount.. please give my no due form asap
Please solve my issue ASAP,

Or else give your company address, that person's details who has hacked my phone and took my personal details and blackmailed me, the email I'd of your paysense company MD and his contact number. So that I will talk to your MD once and file a FIR against that person and the person who has given permission to do this fraud.
I am ready to go to court .. because what ever happened with me should never ever happen to others.. It's the question of one person's life.. it's a kind of life threat only.
Big reputed banks and companies like Google only never do this kind of hacking even after using their applications by giving allow to all terms and conditions.

Here in this paysense app one should give allow to all the conditions to pay the emi, this is the only option your company has given.. just to access the app not to hack the phone and take the personal details.

Cyber stalking is punishable under Section 66 of the Information Technology Act, 2000 with imprisonment for a term up to 3 years or fine upto Rs. 1 lakh or with both. Cell phone hacking comes under Section 43 when any person obtains access to the cell phone of the owner without his permission.
Solve this issue ASAP before it goes to the court.

My Loan is complete in May 2021 ( I'll pay my all payment at time at penalty but i'll pay) Still after two months they deducted a lot of money from my accounts that too twice. He is THE FRAUD COMPANY not pay sense

This is not acceptable the people of paysense are hacking customers contact details and call history.. As I am not able to pay emi on time because of loss of job.. They started calling people to whom I am making call they are just having access to your contact history..

Hello! Mr./Miss.

This is related to my Payufin Loan ref. No. STPLSC[protected] of Rs. 43000/-.

First of all I'm registering this complaint that although ALL the required information about my bank details have been collected by the PaySense staff, the first EMI didn't get debited on its own.

Secondly, it's when I inquired about the delay, I was informed that since this is the First EMI I've to do it myself.

Thirdly, after I did the payment, I've been charged Rs.636/- as late payment fees.

Fourthly, after this payment was done by me, still its showing outstanding of the late fee.

Afterall, what's this about?

Why am I being harrassed like this?

I'm sure of getting a satisfactory answer to ALL of my above queries.

Thanks,

Steven
[protected]

I have applied for a Loan on Pay Sense App. on 27 June'21 and the same has been approved on the same day after uploaded all the required documents

But to date Amount has not been credited to my account.

I have already raised the complaint to customer support multiple times but there is no positive response from pay sense.

Already raised to CEO of pay sense. but still no response from his end.

Kindly either get disbursed the loan by Monday or cancel my application

Regards,
Mukesh Jha
[protected]