Paytm — Change of registered mobile number

Address: 411015

Website: www.paytm.com

From:
Date: Wed, Oct 14, 2015 at 6:38 PM
Subject: [Paytm Care] Re: RCtkt - Login issue
To: sahil4sahilism

Regarding your experience with Paytm
Ticket #[protected]: RCtkt - Login issue


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CDisha, Oct 14, 18:38:

Hello Sahil,
I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better!
I am working on your query. Unfortunately, it will take some more time: 4 to 5 days. I will get back to you as soon as I possibly can.

Thank you for your patience!
Look forward to see you again at Paytm.
Happy to help!

Paytm Care

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sahil4sahilism, Oct 12, 17:59:

Hi Team,
I am so frustrated now that I am going to escalate this to the Consumer Court.
PLEASE CALL ME AT.
I don't want copy paste replies. I don't want Disha's replies. Let me repeat myself for the 10th time. Add you have to read the entire mail chain before replying me.
Because, I no longer have the mobile number that is registered with Paytm, I cannot receive the otp, whether on sms or on call. So, you requested for the bank statement for security purposes. I then sent the bank statement and received an SMS to call a number to update my contact number. The SMS was only valid for 30 minutes which expired as I was sleeping.
Could you please treat this urgently or else I have to take a strict action. I cannot keep on continuing this mail chain for the rest of my life.
Thanks,
Sahil

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CDisha, Oct 12, 17:50:

"Hi Sahil,
I am Disha and I am going to do my best to solve your problem.
we regret to inform you that if you have not received otp in your registered mobile number by SMS than you could use alnernative option for receiving otp, we have one more option for receive OTP in paytm kindly click the link “OTP on call” after that you will received your otp by call on your register mobile number.
I hope this helps. Should you need any further assistance, let me know.
Look forward to see you again at Paytm.
Best wishes

Disha"

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sahil4sahilism, Oct 11, 17:19:
The mobile number still hasn't got updated. I did receive an sms to call a number to update the contact. But it was valid for only 30 mins and by the time I checked it, it was more than 30 mins.
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CDisha, Oct 7, 14:02:

Hello Sahil,
I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better!
I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as I possibly can.

Thank you for your patience!
Look forward to see you again at Paytm.
Happy to help!

Disha

________________________________________

sahil4sahilism, Oct 4, 14:52:

Hi,
Please find attached the bank statement for verification purposes to update my registered mobile number.
Refer to the transaction done on 26th Sept.
Once verified, please update my registered mobile number to.
Thanks,
Sahil

Attachment(s)
Bank Statement - Sahil Arora - 26 Sept.pdf
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CDisha, Oct 4, 14:40:

Hello Sahil,
This is in regards to the concern which you have raised with Paytm against update of your registered phone number.
Please be informed that OTP verification has been added as an additional layer of security to make sure that only the account owner is able to login to the account.
Since you were not able to verify your mobile number, we need your bank statement reflecting the amount you use to your Paytm wallet last time to verify the same.
Post verification we will update your correct mobile number on your Paytm account within 48 hours.
Note: Any mobile number which is already registered at Paytm cannot be register on some other account.
I hope this helps. Should you need any further assistance, let me know.
Look forward to see you again at Paytm.
Happy to help!

Paytm Care

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sahil4sahilism, Sep 28, 11:53:

This is totally unacceptable. I keep on repeating my query and you guys are not following it.
I am not able to perform step 1 ie. 1. Sign in to ‘My Account’ at www.paytm.com (http://www.paytm.com/).
For me to be able to sign in, email address/mobile and password are not enough. Once entered, it asks me for otp sent to the number that I no longer have. Which is why this query.
So, there's no way I can login to do anything.
I have reached all heights of frustration. Please refund my wallet money to my bank account.

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CLovelesh, Sep 27, 15:53:

Hello sahil,
Here’s how you change your mobile number on Paytm accounts:
1. Sign in to ‘My Account’ at www.paytm.com.

2. Click on ‘View Profile’ under the ‘Your account’ section.

3. Once on the ‘View Profile’ page, click on ‘Edit’.

4. Enter your new mobile number, click on ‘Update’ and you're done.
I hope this helps. Should you need any further assistance, let me know.
Happy to help!

Lovelesh

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sahil4sahilism, Sep 27, 11:23:

1. Please do not give me standard copy paste replies.
2. The mobile app login is asking for otp. So, your template is incorrect.
3. If you had read my query properly, I mentioned that I cant try changing the number myself as the login asks for otp that is going to my old number which I do not have.
So, I believe there's nothing I can do to update my number.
Please tell me if you can update my number from [protected] to.
Again, please do not give me a copy paste reply.
Thanks,

Sahil

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CLovelesh, Sep 27, 10:16:

Hello Sahil,
Please be informed that this additional layer of security is to make sure that only the account owner is able to login to the account. In case OTP is going to the incorrect/inactive number, kindly login to Paytm through mobile site and update the correct mobile number. As of now OTP login is only required on website.
If account is already updated with correct mobile number and you are still not getting OTP then confirm the mobile number once again most likely it would be an issue of typo. If not, there is a resend OTP option next to the OTP field, you may initiate the request again.
I hope this helps. Should you need any further assistance, let me know.
Look forward to see you again at Paytm.
Happy to help!

Lovelesh
Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."

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sahil4sahilism, Sep 26, 08:00:

Email Id: [protected]@gmail.com | Order Number: RCtkt - | Message: Unable to login. I no more have the registered mobile number [protected] with me. Please change my number to.
I am unable to change myself as I can't login without the otp. | Issue Type: Login issue | Time:[protected]:0:32 |