| Address: West Delhi, Delhi |
dear sir,
I am SOUMYA ,I have recharged through in 25 jul-2011 paytm.com.rs 40/-but rechurge is unsucessful n i gota mail form payt.com this side.n write refunds withis 2 hours.after the we mail [protected]@paytm.com 3 times,n reply me We strive to answer all customer queries within two business hours.but still no mail n no refund please sir see the detail...n please sloved my problem.
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Ticket #[protected]: Fwd: PayTM | Payment Confirmation
Thank you for contacting PayTM customer care.
We strive to answer all customer queries within two business hours.
We will get back to you shortly :-)
Best Regards,
The PayTM Team
Your request summary is:
soumya dey, Jul-26 09:08 (IST):
[protected] Forwarded message[protected]
From: <[protected]@paytm.com>
Date: Mon, Jul 25, 2011 at 3:24 PM
Subject: PayTM | Payment Confirmation
To: soumya.[protected]@gmail.com
Dear Customer,
We regret that your mobile recharge transaction on PayTM was unsuccessful.
Your transaction failed because of a technical error at Vodafone - Delhi
NCR. We will keep trying to recharge your mobile for the next 2 hours. If
even after 2 hours the error persists then we will initiate a refund for
your transaction. You will be intimated about your refund through SMS and
Email.
Your transaction details are:
Order Number : 2935250
Registered User : [protected]
Mobile Operator : Vodafone
Mobile Number : [protected]
Recharge Amount : 40.0
Payment Mode : Debit Card (ICICI BANK | 421627)
Transaction Date: 25-Jul-2011 03:22:13 PM IST
Note: This Transaction will appear in your bank statement as 'PayTM' or
'One97'. The bank transaction id is [protected].
For any queries about your transaction, you can contact us at [protected]@paytm.com.
Please don't forget to mention the Order Number while writing to us.
Thanks again for choosing PayTM - the easiest to use and most reliable
destination for online mobile recharges in India!!!!
Best regards,
PayTM Customer Care
[protected]@paytm.com
[protected][protected][protected]
This is an computer-generated receipt and does not require a signature.
Aug 13, 2020
Complaint marked as Resolved 
by Rs.200/-, though the amount has been debited from my account but my mobile recharge not yet done. I have no confidence on your arrangement. Please try to refund the money.
Thanking you.
DURGADAS BISWAS
We are very sorry to read your issue here. Best way to resolve your any concern is to send an email to [protected]@paytm.Com. We are available 24 hours and all 7 days in week to resolve any issue.
Remember at paytm, we give you a promise that unless you have received your recharge, your money is yours.
We regret that your recharge request on Paytm was unsuccessful. This recharge failed because of a temporary technical error at operator end.
Amount of Rs.200 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.
You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.
You may also watch our videos for more information: http://vimeo.com/paytm/videos
Best Regards,
PayTM.
Today on 29 june i had made a recharge of RS 500 on my bsnl m.no - [protected] but recharge has not been done and the amount has been debited .
my order no is 41499173, when i gone to query through paytm account then they have given the statement recharge done sucessfully and payment has been recived. and also payment balance is not showing in paytm cash accout so you are kindly requested to go through my complain and solve this problem
PLEASE MAIL ME AT [protected]@yahoo.com
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.
Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.
You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.
Best Regards,
Paytm Customer Care
[protected]@paytm.com