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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 111

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A
Aayushi Mongia
from Gurgaon, Haryana
Apr 6, 2019
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Address: 122001

Please note that on paytm i have first recharged vodafone prepaid mobile with rs 399. Amount was deducted from my account (Net banking), but i did not get a confirmation that the recharge has been done and the status was showing "unsuccessful". I waited for few minutes. Then i tried again doing same recharge of rs. 399 and the payment was successful.

The amount of rs. 399 was deducted twice from my account and i wish to have a refund for the transaction that was unsuccessful at first but which was converted into successful through paytm's end at the same time another transaction was successful.
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    R
    R.p. Ayush Kamlesh
    from Mumbai, Maharashtra
    Apr 6, 2019
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    play store game payment issue

    Dear
    Sir/Madam
    My player id is - [protected]. Today (04/03/2019)i was purchased 600+60 uc that price 799/- for upgrade royalpass. So i was online transaction & money was debited of my account to Times of money limited but no added any uc to my player account. Give Transaction details below

    Thank you for using State Bank Internet Banking. Reference No. for transaction of Rs. 799.0 from A/c ending 6102 to Times...
    +2 photos
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    E
    eddy99
    from Mumbai, Maharashtra
    Apr 5, 2019
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    Website: paytm.com

    This is regarding query ref#[protected] on order id [protected].

    I am unable to use the fly card coupon which i have purchased on april 3rd 2019. Though i have raised a complaint using paytm instant messaging but it is is still pending. I was told that the resolution will be provided within 48 hrs but it is more than 48 hrs and i have not received any update. Even i am not getting any response on my messages despite multiple attempts.

    I lost my offer on flight booking hence i ask for a refund for the wastage of my money and time.

    The 24x7 help services are pathetic as far as i can say.
    +1 photos
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      S
      samabhi
      from Raiganj, West Bengal
      Apr 5, 2019
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      Address: H/O Dilip kumar ,Mallick sadan,pan dev ram gali,Malighat,kali bari road, muzaffarpur,bihar, Muzaffarpur, Bihar, 842001

      Hi. I have ordered for dominos pizza but there is a problem with transaction of money and then transaction failed and i did not get my order number on my screen. But money was spent on my card. My order was 375 rs. Please refund my money as soon as possible. Or please tell mewhat are the further procedure to get my money back in my account. Please solve urgently.
      +1 photos
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        R
        Rambha simhachalam
        from Chennai, Tamil Nadu
        Apr 5, 2019
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        Address: Paytm company newdelhi moida

        Sir i am rambha simhachalam. I was transferred amount of 100000 from my account sbi to my reciever's account karoor vysya bank on 12 march 2019 through paytm wallet upi transaction. Amount deducted from my account but don't credit to my reciever's account. I sent many times myself and my reciever's account statement to paytm. But there is no solution. Paytm team was not responding. Please solve problem.
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          A
          atulsharmanew
          from New Delhi, Delhi
          Apr 4, 2019
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          Address: METRO STATION, 110053

          Payment failed in amazon but paytm payment bank (bhim upi) not reverse rs.1560 transaction amount.

          i sent many letter BY speed post both of companys but company not gave any response.

          amazon say coclusionery message money blocked by paytm bank. then i'm very harassed. i hope that complaint gave resollution.
          +1 photos
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            R
            rameshtit
            Apr 4, 2019
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            Address: 486886

            I purchased honda activa 125 and applied promo code worth 7k but now paytm is cheating and saying we cannot apply promo code. I paid a fees of 500 rs and they are now saying we can offer 500rs worth cashback, i am not fool to spend 500rs to get back 500rs. Paytm is cheating customers and they dont have a proper email id to address customer grievance.
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              J
              jjvten10
              from Hyderabad, Telangana
              Apr 3, 2019
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              I had paid Rs43889/- online on 28 Mar 19 to Paytm for Apple watch series 4, but the package received by me on 30 Mar 19 contained stones. The issue was brought to the notice of paytmcare vide complaint No[protected] on 30 Mar 19, however they have rejected my complaint. My request is that the fraud be resolved and my money returned.
              +1 photos
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                A
                Avisekh Roy
                from Kolkata, West Bengal
                Apr 3, 2019
                Resolved
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                Resolved

                Address: 700084

                I made a payment of 1494 in wbsedcl website using paytm on sunday. The transaction didn't complete but the amount got deducted from my account. I have been following up with paytm for a refund but they are refusing to entertain me without an order id or transaction id of paytm. The problem is that these ids didn't generate as the transaction didn't get completed. I have the transaction id for the payment from hdfc and provided them that as well. But despite sending countless emails, the only reply i got was "please provide transaction id / order id". It seemed to me that they are only sending automated mails and not even checking my mails out. I wish to get my refund for the payment whatever happens. Please check the attached image for the 2 duplicate transactions: - 1st for the paytm one which was unsuccessful. The 2nd is the one which was the successful payment via billpay.
                +1 photos
                Apr 4, 2019
                Complaint marked as Resolved 
                HDFC reverted the amount but Paytm was very unprofessional in their approach and replies.
                View replies
                Sir mai aaj 100 rupees ka
                Shoping kiya lekin mujhe
                Abhi tak iska report nahi kiya hai jiska
                Detail ye hai
                Paid Rs.100 to Anusneha at Mar 25, 2019 11:05:48 . Order ID:[protected] . Updated Balance: Paytm Wallet- Rs 0
                Reply
                I have entered the wrong delivery address that is 759/6 Pragati vihar instead of 769/6 Pragati vihar please change it to the later that is 769/6 Pragati vihar, Dharampur, Dehradun, Uttarakhand

                My order number is [protected]
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                  R
                  [email protected]
                  Apr 3, 2019
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                  Address: Lower Muthi, Jammu, 181205

                  On 30.01.2019 i recharged jio number of one of my family members [protected] for rs399/- from my netbanking sbi anywhere. The recharge failed and a message was received on the same date 30.01.2019 on sin [protected] at 07:04 pm that the recharge has failed. The amount got debited to my account number [protected] maintained at sbi talab tiloo, jammu. I contacted the bank and they told me that the amount has been paid to the client. On contacting jio, i was told that the amount has been paid back to sbi. Despite lapse of more than two months, the amount of rs399/- has not been refunded to me.
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                    R
                    Rahul Mergu
                    from Mumbai, Maharashtra
                    Apr 2, 2019
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                    I have received the R's. 900 deducted d message on my mobile and seen the details that Getwoo deducted 900 today without my knowledge and without asking authorization.
                    This is completely not acceptable at all, How someone directly deducting the amount from my paytm...
                    What is the security of my money?
                    That has to be come back to my paytm account.
                    Mobile no [protected]
                    +1 photos
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                    Cash back nathi Mali rahyu 25 rupees code scan Kara pachi
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                      A
                      AnkurRubi
                      from Kanpur, Uttar Pradesh
                      Apr 2, 2019
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                      Address: B-121 sector 5, Gautam Buddh Nagar, Uttar Pradesh, 201301

                      Hi, My order no in paytm is .[protected] .
                      Order placed successfully on 26 march 2019. product dead line to delivery is 02 april. but totay is 2 april still no progress. i have send more than 2 mails 10 calls.
                      paytm always asking for some hours. i have never face such a irresponsible customer service ever.
                      I need my money back now.

                      Regards,
                      Ankur pandey.
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                        J
                        [email protected]
                        from Tanda, Uttar Pradesh
                        Apr 2, 2019
                        Resolved
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                        Resolved

                        Address: noida, 272002

                        Dear sir,
                        I do a online payment 1599rs from paytm upi. Payment did not success but money dedected my accout. Then i complaint paymaent agent that there was a call to my phone number whose phone number is [protected]. He said that i am speeking from paytm. We will transfer your dedected money to your account. Please give your upi pin number and send tha measage to the one whose is [protected].
                        And we gave tha upi pin number and measuerd, after that sir our account has 4900rs debit
                        We are gone need our money back please help me sir.

                        Thank you
                        Jitendra kumar
                        Mo. No. [protected]
                        Apr 7, 2019
                        Complaint marked as Resolved 
                        not solved
                        Apr 04, 2019
                        Updated by [email protected]                         Please quuick solve my problem
                        Apr 07, 2019
                        Updated by [email protected]                         dear sir please refund my dedected money

                        View replies
                        UPI ID[protected] mony send ₹2000 Receiver has not received the mony on 30/03/19 at 9.33AM

                        fraud call to my number and deduct money to my account - Comment #3394462 - Image #0
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                        While trying to book a ticket throgh paytm money has been deducted from bank with the amount of INR 19000.89 but irctc sjowing money is pending from bank. Now the money is not in bank, paytm wallet or irctc wallet . Its been 4 days .
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                          J
                          [email protected]
                          from Tanda, Uttar Pradesh
                          Apr 2, 2019
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                          Address: noida sec, 272002

                          Dear sir,
                          I do a online payment 1599rs from paytm upi. Payment did not success but money dedected my accout. Then i complaint paymaent agent that there was a call to my phone number whose phone number is [protected]. He said that i am speeking from paytm. We will transfer your dedected money to your account. Please give your upi pin number and send tha measage to the one whose is [protected].
                          And we gave tha upi pin number and measuerd, after that sir our account has 4900rs debit
                          We are gone need our money back please help me sir.

                          Thank you
                          Jitendra kumar
                          Mo. No.[protected]
                          +1 photos
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                          I have sent money on wrong no.[protected]. they denied to reverse back

                          fraud call and deduct money to my account - Comment #3394428 - Image #0
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                            A
                            ALEKH CHANDRA SAMAL
                            Apr 1, 2019
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                            I attempted to recharge and money deducted from bank account, but recharge failed. Order no.[protected] dt.28.11.18 at.8.39pm for recharge of ₹1699 of bsnl mobile [protected].
                            Operator reference no. Received is [protected]. Upi reference id[protected]. Paytm states order successful; bank paid money to paytm; operator states failure, but amount debited in failed recharge attempt has most unfortunately not been credited to bank account for last four months. Amount be restored early.
                            Apr 01, 2019
                            Updated by ALEKH CHANDRA SAMAL                             Several attempts to bring about a resolution have failed. this is most disappointing. are these channels inoperative ?
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                            My account block to open peytem
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                              A
                              ALEKH CHANDRA SAMAL
                              Apr 1, 2019
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                              Address: ASHIRBAD, GAYATRIVIHAR, Cuttack, Odisha, 755020

                              I attempted to recharge and money deducted from bank account, but recharge failed.Order No.[protected] dt.28.11.18 at.8.39PM for recharge of ₹1699 of BSNL mobile [protected]. Operator Reference No. received is [protected]. UPI Reference ID[protected]. Paytm states Order successful; Bank paid money to Paytm; Operator states failure, but Amount debited in failed recharge attempt has most unfortunately not been credited to bank account for last four months. Amount be restored early.
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                                B
                                benarji sai
                                from Kottapalli, Telangana
                                Apr 1, 2019
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                                Address: Guntur, Andhra Pradesh, 522303
                                Website: Paytm

                                I booked lakshmisntr movie tickets from paytm in andhra pradesh. But due to notice given by court that this movie is not supposed to play in andhra pradesh movie theatres. Movie is not played by the theatre. When i asked theatre the said paytm only give back your money. I called to paytm customer care also. The said they want 24hrs - 48hrs. I raised complaint two days back. Till now i didn't get my money back. I want paytm to process my quary as soon as possible.
                                My paytm registered mobile number - [protected]
                                Order id - [protected] and [protected]
                                +2 photos
                                View replies
                                Hi my account hacked by someone that mobile number is [protected] this person hacked my all account i want to recover my account . my account I'd[protected]

                                My email I'd - [protected]@gmail.com

                                booking movie tickets - Comment #3393134 - Image #0
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                                Order no.[protected] show that delivered on 27.03.2019, but till now not delivered

                                booking movie tickets - Comment #3394495 - Image #0
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                                Transaction ID is[protected].
                                Dear paytm team please provide me the information which paytm number was used to debit 21, 800/- from sbi account on 22/10/2019 as I have not done this transaction also I don't use paytm
                                Reply
                                Check updates u do fake fraud complaint against the details problem u raised ticket ur really give complaint no. Other it not er responsible to u
                                Reply
                                T.vinod Kumar's reply, Mar 28, 2019
                                Update complaint call back to me other money deducted 98₹anather time itsnot repeated warnings serious rapu my phone number is correct asking me if you have received this communication
                                Sir Mani 5 movie tickets booking ki the or show ham Nahi dhak payeh or amount cut Gaya esko refund Hona Chahiye sir order id [protected] ha or mara qr code scan Nahi huaa patyam order id Ka screen shot bajta hu sir solutions karo

                                booking movie tickets - Comment #3444054 - Image #0
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                                Refund karo 1110 because 10 baj Ka show tha or usa time mare pass koi qr code Nahi Aaya tha

                                booking movie tickets - Comment #3444059 - Image #0
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                                  A
                                  Abhinaba15
                                  Apr 1, 2019
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                                  I received the sony sa-d40 4.1 speaker on 27th march 2019. The product is damaged physically and i have submitted the return request on the same day. Instead of sending an agent to examine the product condition they asked me to send lots of details which is totally annoying. Though i have sent all the required photos of the product now they are saying they have not received the following information within 48 hours. During the order, it shows 7days replacement policy. I really wonder how can a well-known company send this kind of defective old used product.
                                  +6 photos
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                                    P
                                    Pradeep Murjwani
                                    from Mumbai, Maharashtra
                                    Mar 31, 2019
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                                    Website: www.paytmmoney.com

                                    I recently updated my KYC name in CVL KRA, but all my existing mutual funds are not updated with my name and plus i recently bought some mutual funds after updating my name, still i am not able to see my updated name. Paytm Money has refused to update my name I already raised a query[protected] but there is no response from last 4 days
                                    +3 photos
                                    PayTM Mobile Solutions customer support has been notified about the posted complaint.
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                                      L
                                      Lavanya Hc
                                      Mar 31, 2019
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                                      Address: No 56 2nd Cross Andhra MUNIYAPPA LAYOUT chelekere village kalyan nagar PO BANGALORE, 560043
                                      Website: paytmmall.com

                                      On[protected] I placed a order through paytm net banking for burger king. The order was cancelled and when enquired with them they said to contact paytm for refund options. The order id was LT[protected] at Burger King, Kammanahalli - Bangalore Outlet.
                                      The net banking details of Paytm is:
                                      Ref no: KPG-[protected]
                                      OS PAYTM[protected].
                                      I want the paytm team to contact me to resolve the issue.
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