Claimed

PayTM Mobile Solutions Complaints & Reviews

1
Updated: Apr 23, 2025
Complaints 20044
Resolved
1743
Unresolved
18301
Contacts

File a complaint to PayTM Mobile Solutions

Having problems with PayTM Mobile Solutions?

File a complaint and get it resolved by PayTM Mobile Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayTM Mobile Solutions reviews & complaints page 121

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
I
Ibrahim Malik
from Delhi, Delhi
Feb 6, 2019
Report
Copy

Rs 3500 has been sent successfully from my account on third of February 06.01 PM and its 4th day but still money isn't deposited in receivers account. Source bank confirms about successful transaction but receiver banks not yet received the money. I tried many times to contact with Paytm but they never respond.
Money sent from IDBI Bank Account to SBI Account using Paytm UPI.
UPI Reference Id[protected]
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    Dharamveer Sharma
    from Ajmer, Rajasthan
    Feb 6, 2019
    Report
    Copy

    Address: Ajmer, Rajasthan, 305901

    Dear Sir
    My self Mr. Dharamveer Kumar Sharma
    Job location Beawar Ajmer Rajasthan
    On dated 28th January 2019 @ 4 : 30 PM I was searching a one website ( themonsterindia.com ) for job purpose. Then I received on call from website customer care no. [protected] for to assess for filled up details and they requested to me for 10 rupees payment as a registration fee and I paid 10 rupees through Axis banking online system but the agency have fraud with me due to hacked my account and withdraw all money ( 57751/-)from my account, when I got information about this transection through SMS, then I was shocked what happened with me. Then immediately I registered my complain at customer axis bank care no. [protected] and I received reference no is[protected] against my fraud banking complain. Than after I go to Axis bank Branch office Beware Ajmer and registered my complaint for the same under banking money fraud case with the help of bank employee and also they given me one complaint no. is 48450468 on dated 29th January and bank employee summit dispute form for the same to bank branch. Similarly I had registered y complaint in local police Thana Beware City Ajmer on dated 29th Jan 2019 with complaint no. 26.
    After that so many times I visited bank manger office to discuss about the same and to knowing the status of my case but they not taking any interest and also not given any right answer or conclusion for the same.
    Here I request you to please considered my request and take necessary action about this
    Here I am not able to lose this money because I’m not a very rich men I am a middle classed salaried person .so my humble request you to please considered my complaint against fraud transaction by case.
    Fraud Paytm trsacation ID is PAYTM MOBILE SOLUTIONS PVT[protected]
    PayTM Mobile Solutions customer support has been notified about the posted complaint.
    Feb 08, 2019
    Updated by Dharamveer Sharma
    On dated 28th January 2019 @ 4 : 30 PM I was searching one website ( www.monsterindia.com ) for job purpose. During this I received a call from website customer care no. [protected] to register with a subscription of Rs 10 payment as a registration fee. For paying Rs 10 rupees I logged in Axis bank internet banking website and entered my login details and password online system but I didn’t entered the OTP. Someone has entered my OTP and transferred Rs 57751 /- to his account.
    When I received the msg of transaction then I immediately registered my complaint at customercare axis bank care no. [protected] and I received reference no is[protected] against my complaint of fraud during use of internet banking. After that I visited your Beawar Branch Ajmer and registered my complaint for the same under banking money fraud case with the help of bank employee and also they given me one complaint no. is 48450468 on dated 29th January and bank employee summited dispute form for the same to bank branch. I have also given a Police complaint in Beawar Police Thana - Beware City Ajmer on dated 29th Jan 2019 with complaint no. 26.
    After that so many times I visited bank manager office to discuss about the same but they are not showing any positive response.
    I request you to please considered my request and take necessary action about this
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      mk1995
      from Madurai, Tamil Nadu
      Feb 5, 2019
      Resolved
      Report
      Copy
      Resolved

      I have initiated to transfer money to my bank account in paytm business app and went pending. The amount pending is Rs.4060. Please Transfer the amount to my bank account as i need that amount. And please my this immediately as the amount in pending is huge.
      My details are-
      Mobile no.- [protected]
      Name - Mahendra
      +1 photos
      Feb 17, 2019
      Complaint marked as Resolved 
      Money has been transferred to my bank account in 3 days.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Saravanan Lee
        from Dindigul, Tamil Nadu
        Feb 5, 2019
        Report
        Copy

        Address: 638401

        I made two upi transactions on 02nd february 2019 at 08:04pm and 08:07pm respectively with corresponding upi id "[protected]" and "[protected]" for inr 4, 050/- (Rupees four thousand and fifty only). The amount was deducted during each of my transaction while the client on the otherhand did not receive them.

        I have already waited for two working days as mentioned in "24x7 help". The amount has neither been funded to my client account nor in mine.

        I also tried to reach the customer care through mobile. The line was not connected to the official concerned.

        Hence i request you to kindly look into the matter and get it solved at the earliest.

        Thanks and regards
        Saravanan b
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Aadie Hussain
          from Leh, Jammu and Kashmir
          Feb 5, 2019
          Report
          Copy

          Address: 192401
          Website: Paytm.com

          I had ordered 2 parcels from paytm online shopping and after waiting long for a duration of 15 days, they cancelled my order. My other order awb was on the way to my delivery center a while ago as on 05 feb 2019. I received a sms from paytm a few moments ago that my order was cancelled, this was the second time they did this to me, and i haven't still received the refund.
          Feb 05, 2019
          Updated by Aadie Hussain
          AWB[protected]
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            reenku f
            from Rampur, Himachal Pradesh
            Feb 4, 2019
            Report
            Copy

            Address: Fatehabad, Haryana, 125050

            Im deepak buy a product from paytm order id : [protected] Sony ps4 500 gb slim console, i request a return for product but pytm make fool and scolded me from the date i request.But when i return the product they avoid pikup and tild me to visit custimer care which was 210 km from my home pytm no. [protected].
            Also product is in warranty replace period given by paytm when i request.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              pujavrm730
              from Gurgaon, Haryana
              Feb 3, 2019
              Report
              Copy

              Address: Pune, Maharashtra, 411006

              Today, 02/02/2019. I was try to book one tickets from irct app but my ticket didnot get booked and my Money 891.8 Rs. got deducted from my axis bank net banking.
              A/c no. 443165 has been debited by Rs. 891.8 on 02Feb19.Info: INB/[protected]/PAYTM MOBILE SOLUTIONS PVT.

              Request immediate action to refund the money 891.8 Rs. to my account.

              Regards

              Puja verma

              Mob.[protected]
              Feb 03, 2019
              Updated by pujavrm730
              Money 891.8 Rs. got deducted from my axis bank net banking.

              On 2/02/2019. I was try to book one tickets from irct app but my ticket didnot get booked and my Money 891.8 Rs. got deducted from my axis bank net banking.
              A/c no. 443165 has been debited by Rs. 891.8 on 02Feb19.Info: INB/[protected]/PAYTM MOBILE SOLUTIONS PVT.

              Request immediate action to refund the money 891.8 Rs. to my account.

              Regards

              Puja verma

              Mob.[protected]
              I will buy a pubg game controller. the product is not good .i want to return it and buy a better controller. i will sent the return request. but the delivery boy is not came. he will tell me come to the office and return your product.

              money891.8 rs.got deducted from my axis bank net banking. - Comment #3341931 - Image #0
              money891.8 rs.got deducted from my axis bank net banking. - Comment #3341931 - Image #1
              sahinue rahaman's reply, Feb 4, 2019
              the delevary boy is not came.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sagar9737
                from Rajkot, Gujarat
                Feb 3, 2019
                Report
                Copy

                Address: 380001

                Paytm has give merchant offer to customer on accept 10 payment on win 150 rs cashback. And i many time call their coustmer care and he always said to me pls wait few hours cashback received but today is 4 days go but my cashback not received. Iave completed this offer but not received any cashback. I have call many time to paytm but not respond.. Pls help me sir pls.. My ragister mobile number.[protected]
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Sid427
                  from New Delhi, Delhi
                  Feb 3, 2019
                  Report
                  Copy

                  Address: 110061

                  Dear, Madam/Sir
                  I made a UPI Payment using PaytmUpi, but my transaction was failed, but my money is debited from my linked SBI account.
                  UPI Transaction ID:[protected]
                  Transaction Amount: Rs.500.00
                  Transaction Date: 02/Feb/2019
                  Source UPI ID: [protected]@paytm
                  Destination UPI ID: [protected]@freecharge
                  MY Money is not refunded yet, I contacted with paytm, they told me to contact your Bank and when I contacted my bank they told me that you have used a 3rd party app for your transaction then contact them.
                  I don't know whom to contact, as I'm a student.
                  I hardly need my money.
                  Please Help
                  +3 photos
                  Feb 04, 2019
                  Updated by Sid427
                  Please give some updates about my complain.
                  No one is responding to me neither SBI nor Paytm.
                  Please help me out from this situation.
                  Upi reference no[protected]
                  Amount 196

                  money debited but transaction failed and money not refunded by bank - Comment #3342032 - Image #0
                  Sir in my hdfc credit card 1000, 1000 rupees deducted within a week without my permission or otp
                  Today morning also i lost 1000 rupees by paytm pgsi
                  So plz silve it sir
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    Z
                    Zainul aijaz
                    from Khatima, Uttarakhand
                    Feb 3, 2019
                    Report
                    Copy

                    Mera refund Amazon ki taraf se aane wala tha 595 rs ka jo ki abhi tak mujhe nhi mila aur maine bank ko refund id aur order id bataai to vo bol rhe h ye wrong h please help me aur sir mai ne amazon se ek product cash on delivery par magaya tha aur wo maine return kr diya tha aur mujhse bola gya tha ki aap refund kon si bank me chahte h to maine wahan apni paytm payment bank account ki details fill kar di thi aur amazon wale bol rhe ki unhone refund bank ko bhej diya h aur jab maine bank se contact kiya aur unko refund reference no aur order id bataaya to bank wale bol rhe h ki ye dono id wrong h aur hamare paas aapka koi refund nhi aaya
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Swapn096
                      from Barghat, Madhya Pradesh
                      Feb 2, 2019
                      Report
                      Copy

                      I sent 2000 rs to from paytm via upi id [protected]@paytm to upi id [protected]@paytm linked with account number [protected] of state bank of india two times. First time i sent 2000 rs on 23 january 2019 with upi reference number[protected] with paytm via upi id [protected]@paytm to upi id [protected]@paytm and amount was deducted from my canara bank account with account number[protected] and didn't credit to receiver account and transaction went on pending and till now neither it is credited to receiver account nor refunded back to my account. After this i sent 2000 rs from kotak mahindra bank with account number [protected] via upi id [protected]@paytm to same upi id [protected]@paytm with upi reference number[protected] on 27 january 2019 and this time also amount deducted from my account linked with upi [protected]@paytm and didn't credit to receiver's account. Hence my two transaction of[protected] rs are still in pending and have neither been credited to receiver's account nor have been refunded back to my account so please check all the information and clear my amount as i have attached the screenshot of the transaction
                      +2 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        MONDAL INSULATION
                        from Ranaghat, West Bengal
                        Feb 2, 2019
                        Report
                        Copy

                        Address: 741235

                        Transaction Date : 01-Feb -2019, Transaction Description: INB/[protected]/PAYTM MOBILE SOLUTIONS PVT LTD/
                        (Rs.7075.36)
                        Transaction Date : 01-Feb -2019, Transaction Description:
                        INB/[protected]/PAYTM MOBILE SOLUTIONS PVT LTD/
                        (Rs.1892.36) on
                        +2 photos
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          ajofficial65
                          from Kota, Rajasthan
                          Feb 1, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Jaipur, Rajasthan, 302020

                          I transferred amount with paytm upi with paytm payments bank to sbi Paytm upi and the transaction shows successful but my amount is reversed from my account please help me in this issue
                          Reference id[protected]
                          Transfer to[protected]
                          +1 photos
                          Feb 6, 2019
                          Complaint marked as Resolved 
                          Thanks
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            Gv Kishore
                            from Chirala, Andhra Pradesh
                            Feb 1, 2019
                            Report
                            Copy

                            Address: Guntur, Andhra Pradesh, 522001

                            I'm kishore. I ordered garmin vivoactive3 mp3by paying 28k. Received cashback5.5k... Once product delivered i opened to my surprise i received empty box.. Only manual available, no watch, no charger... Immediately i raised complaint to customer care.. Product box weight as per specification 300 gm.. But courier weight they mentioned 39gms??? They didn't resolve my problem,
                            +1 photos
                            I hv not authorised autosubscription bt amount has been deducted how can they deduct from my account without my permission this kind of frods should not be entertained do take action on that app members please take action on them and so has to refund my money how can they get auto subscription without my permissions

                            regarding empty box delivered for watch - Comment #3341362 - Image #0
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              B
                              Bhagyesh gusai
                              from Ahmedabad, Gujarat
                              Feb 1, 2019
                              Report
                              Copy

                              Address: Jamnagar, Gujarat, 361001
                              Website: Paytm

                              I bought spender plus bike by paytm and offer is 5000 cashback in which 1000rs is cashback that I had received but other coupons of 2800 of electricity bills, 600 of mobile recharge and 600 of DTH. But I had received promocodes of 200, 50 and 50rs worth.so, please help or answer what can I do?
                              +3 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Abdullah Al ameen
                                from Idukki, Kerala
                                Feb 1, 2019
                                Report
                                Copy

                                Address: Thiruvananthapuram, Kerala, 695002

                                Sir/madam

                                I payed fees for my university (Mahatma gandhi university kottayam) certificates through paytm, on mgu epay, using my credit card through paytm but transaction failed, but money got deducted from bank account, stil now it is not refunded.

                                Account name : mr. Abdullah a
                                Account number : [protected]
                                Mail id - abdu. [protected]@gmail.com,
                                Txn date - 06 sep 2018
                                Description - by debit card-sbipg[protected]mgupaytm mumbai
                                Debit - 675.00
                                And
                                Txn date - 06 sep 2018
                                Description - by debit card-sbipg[protected]mgupaytm mumbai
                                Debit - 225.00
                                Kindly do the need to refund the money

                                Regards,
                                Abdullah a
                                Regional cancer center
                                Trivandrum
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  sandesh4586
                                  Jan 31, 2019
                                  Report
                                  Copy

                                  Today I receive msg like below

                                  Congrats you have won 1st prize maruti k10 in 3th anniversary day this is valid for today for registration rs4999 contact us:[protected].

                                  This type of msg came from paytm so i paid money to that person

                                  I was click on link directly open paytm app and person name showing Sanket Satish Dodal

                                  So i thought this is certified so i paid money 4999.
                                  Then after this got call to pay gst amount 28000/- and you get car and he gave me below account details

                                  Them account details
                                  Name: kameshwar rao
                                  A/c: [protected]
                                  Sbin0002992

                                  But it was fraud when i call to paytm customer care

                                  If that merchant was fraud so why he got merchant certificate from paytm

                                  Please help me in this case i want to get my money back
                                  Upi transaction failed but money deducted from account and your customer support is not responding i tried calling them and also tried to send mail at [protected]@paytm.com but mail is also showing delivery failed
                                  Ref id for issue is[protected]

                                  fake call using name of paytm - Comment #3341474 - Image #0
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Deep Vilas Lahamge
                                    from Delhi, Delhi
                                    Jan 31, 2019
                                    Report
                                    Copy

                                    Wrong Adidas cushion socks was delivered today... I have ordered 3pairs... Their colour and quality is totally different and product is not refundable and not return type...
                                    So what can i do now... This is purely breach of trust by paytm... m not asking other product but the same which i saw while purchase...
                                    If query not resolved i will discontinue using paytm...
                                    +2 photos
                                    30 jan I have payment for UPI Paytm amount has debit but payment has failed and today has 3 day but payment not credited

                                    about wrong product delivered (adidas socks) - Comment #3341341 - Image #0
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      O
                                      online_trader
                                      from Madurai, Tamil Nadu
                                      Jan 30, 2019
                                      Report
                                      Copy

                                      Address: Chennai, Tamil Nadu, 600064

                                      I have been trying to resolve an issue with promocodes from paytm for last 2-3 weeks. I received 5 100% cashback coupon codes each worth rs.1100 for buying a bike (Order #: [protected]), of which i have already used 3 coupons. Now when i try to use 4th coupon code, it didn't work and i had to contact their customer care multiple times. They don't want to even listen to our problem, every representative says we will get call or email, because they didn't listen properly, initial emails from them was "it is a valid coupon" (Of course i knew it is a valid coupon, problem was it was not working.) and they closed ticket saying that the issue was resolved when it wasn't. So after multiple calls, issue got resolved creating a new problem.

                                      I think paytm engineers didn't fix many of their bugs and released the product. When i apply code it will show a cashback amount and upon reloading page the amount changes. The coupon condition is, i can add any no of items to cart but it will apply on a maximum of 3 items only. Now i have added 2 items but coupon gets applied on either one or the other. Attaching 2 screenshots showing one coupon applying in first item (Doc1) or second item (Doc2) only.

                                      Coupon code should apply on both items giving me rs.1100 cashback, but it isn't. I have tried to call customer care, but as usual they don't listen and tell same reply that i would be getting call, it has been more than a week since my calls (Called more than 3 times) but no response.
                                      There has been multiple unknown transactions of small amounts from my Bank account to you.
                                      I am not a paytm customer by any means so kindly you have no right to charge me anything.
                                      Pleased return 1400 rs to the below details...
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        mrgoel6
                                        from Delhi, Delhi
                                        Jan 30, 2019
                                        Report
                                        Copy

                                        Address: Faridabad, Haryana, 121008

                                        I have purchased iphone7 from paytm and seller was showing as rsr informatics private limited. When i unbox the iphone7, it does not contains lightning cable to 3.5 mm jack adaptor but when i placed an order, its mentioned on the paytm that adapptor must me present in box. Now there s not online information present about seller. I do not understand that should i return this product or wait because i am not starting this phone untill i do not get the resolution. Please look into this matter and resolve this issue because i spent rs40000 to purchase this phone. I am really upset after seeing this type of problem.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit