PayTM Mobile Solutions Complaints & Reviews

Dear Sir,

I purchased a Skechers Men Shoes from Paytm having order ID [protected] on 27 Nov 2018 of size UK 10 also having replacement policy but I received UK 9 shoe when I tried to replace with right number then I was unable to get replacement option in Paytm Mall app so I longed complaint through their toll-free and requested to replace the same and their customer care executive assured me to replace the same very soon...

I have booked train ticket from Chennai to Mangalore (Rs. 1735) travel dt. 20/10/18 through paytm. on 20th Oct i am unable to cancel the ticket from my side in paytm (because of technical issue in paytm). immediate i contacted customer care and informed before chart preparation. they promised that they will act and refund 50% amount.

since October 20th 2018, i have contacted them more than 40 times at regular intervals. each time an officer lifts the phone, he will use standard phrase that "our team is working on the issue, they will revert back within 24 hours".

But almost 50 X 24 hours gone as of now nothing happened.

Have purchased one mobile on OLX and they never delivered it. The scam is being run by unknown identity posing as an Indian Army man working on Jaisalmer.

It was in the name of FULI DEVI. PAYTM Account is in name INDIAN ARMY POST OFFICE. (Screenshot attached). Can you help me revert the money? As the company, i know you guys can do everything.

[protected]

Incident date : 17 and 18th december 2018.

All the documents given by the person were genuine Indian army document.Like Adhar card, PAN card, Canteen card.

The name and number of the person is:

YOGESH SAINI[protected]
Another number of the courier guy:[protected].

I have attached the document they gave me and also the money transactions i did. They took 20000 rs.

User id-[protected], mail id - [protected]@gmail.com. While opening wallet and transferring money it is showing wallet is blocked and my merchant id is also blocked. I am trying to call to customer care number so many times but they are keeping call on wait and not responding. One more thing that i have communicated through mail but of no use and no response. I have requested to unblock my wallet and merchant but not yet solved and my query is not yet entertained. Really worst service. If this organisation has a lot of complaints and no customer satisfaction on this organisation then how come govt allowed to continue for payments bank. I will file a case if not solved as soon as possible.

Regards,
Dilip,
Jai hind

I am trying since many days to complete kyc in paytm as it is necessary to transfer money to my bank. Every time i am trying to click in the option given complete your kyc, it starts showing the message stating there's an error. Previously paytm used to be a one click answer for online payment but slowly the company started ditching it's customers, this is what i feel now. Kindly help me to withdraw/ transfer my money from paytm to bank account, so that i will shut this from my mobile forever. Thanks.

Hi paytm team,
I have to update my paytm account with kyc.
So i gave my documents to a paytm employee who is working on the kyc updation. I gave him all the documents still he didn't complete my kyc yet his name is subhodh biswas and his
Contact number is [protected].
My contact number is [protected].
Can you please check and let me know where is the issue?
Thanks
Mohd salman

Hi, iam sagar i ordered one smart watch the watch delivery date is too delay and I ordered at my office, the courier boy was called please collect your product you come with me i give you product. I ordered address is my office address please you give the product at my office, . this product was cancelled and refund process started 16 days i not get any intimation for refund process, please try to solve this problem. my order number is [protected].

I invested in a mutual fund using this app. Now for one month, I am trying to redeem the money by selling units. Their app is showing error while redemption and my folio no is cleared and showing NA instead of folio no. I raised complaint several times but complaint number is also vanished from the app without solving the issue. My name is aviral jain. My registered contact number with the app is [protected].

Bought new car and dealer installed paytm fastag in the car and took Rs 600/- as a charge. In order to credit the fastag, i installed paytm app. But not able to credit into wallet due to KYC problem. Now, I can't use fastag which is installed in the car and need to stand in the queue and make payment in every toll.

This is harassing the customer who bought paytm fastag...

Though Paytm has suspended KYC for new customers, it is still selling its fastag for new customers. This is cheating.

I need refund from paytm for the fastag which is useless.

Sir/Madam, Please be informed that I have already paid last month bill Rs.4200 through PAYTM, and TSSPDCL denies the payment is not made. Please find the online receipt, Paytm have sent the amount from their end last month. Please do the needful.

TSSPDCL[protected]

Paytm Order[protected]

1. Operator Reference Number [protected]
2. Account Number [protected]
3. Amount Rs.4200
4. Transaction Date & time 13/11/2018 at 03:10 PM

Hi team,

I have booked another train ticket in irctc today 18/12/18 via paytm third party payment, amount got deducted by ticket wasn't booked. Status i can see was pending from bank. But i have called my bank and they confirmed that amount was deducted and i can see that in my statement as well. But looks was it was not received by irctc but i was blocked with paytm.

Please find the below details and refund my money back into my account:
Reservation id: [protected]
Quota : tatkal
Amount : 1411/-

Let me know if you need any other details.

Thanks
Srikanth.

I ordered a samsung level u bluetooth stereo headset neckband few days ago from the paytm app. And yesterday i received my order and when i opened it there was a wrong product in the pack. It was a 32 gb micro sd card of sandisk.. Totally different product.
I read in the invoice that it is a samsung level u headset but under packaging it was a sd card.
Also u can see in the screenshot of paytm which shows successful delivery of headset.
It's a fraud case and i want my money return or the product that i ordered.
It's a right of an indian citizen that he will get justice from the indian consumer forum. So i request u to please resolve this issue quickly, unless i have to go to the consumer court against this paytm company.

Hello, avijit this side.
My product order id - [protected]
My contact no - [protected]
I have order samsung galaxy s9 plus from paytm mall on 15th october 2018, i had received the product from courier on 27th october, later after unboxing i found that there are no accessories inside the package. I had taken a video during unboxing as proof and clicked some pictures of the same. Later immediately i have raised the return request on the same day after escalating the issue to customer care team over phone. After so many followups around 15th november they refused to pick up my incomplete device and denied the return request. Now they are saying they had sent me proper product, i have shared all pictures and unboxing video, still they are not doing anything. Unable to use my device without accessories, the phone is not turning on without charger. I have doubt also theres any defect on phone or not. Paid rs.65000 for the product on some unprofessional ecommerce website, so much harrassment already faced by me.
Everytime they are sending same system automated mail that they wont be able to process the return request. Kindly do the needful immediately.
They are simply looting and fooling customers, no proper return investigation has been done from their end. Unprofessional seller tagged as brand authorised seller. Such a pathetic shopping experience with paytm.

17th DEC 2018
BOOKING ID [protected]
While booking for a train ticket on PAYTM
the amount of Rs 95 was deducted twice from my account.
Since its a tatkal quota train ticket Irctc will not refund the amount.
but Its upto Paytm to bear the loss which has happened due to misbehavior of the application. I will not bear the loss. Paytm must refund the money.

Hi Team,

I have booked train ticket in IRCTC yesterday 16/12/18 via PAYTM third party payment, amount got deducted by ticket wasn't booked. status i can see was pending from bank.but i have called my bank and they confirmed that amount was deducted and i can see that in my statement as well. but looks was it was not received by irctc but i was blocked with paytm.

Please find the below details and refund my money back into my account:
Reservation id: [protected]
Quota : tatkal
Amount : 952/-

let me know if you need any other details.

Thanks
Srikanth.

Dear sir
I am not user of paytm nor using paytm account
Today from my sbi account unauthenticated transaction has been done of rs 9999
The below are details

Thank you for using your sbi debit card 459xx2107 for a purchase worth rs9999.0 on pos 89050470 at paytm txn#[protected]. If not done by you,

Thank you for using your sbi debit card 459xx2107 for a purchase worth rs9999.0 on pos 89050470 at paytm txn#[protected]. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]

Kindly request you to please help me in getting back to my account.

I wanetd to return on order no :Wireless Bluetooth Earphones For Xiaomi Mi Y1 / Mi A1 for Rs. 145
but paytm sent em exchaneg product,
i did not opened the packet as i never wanted exchange but wanted Refund;
When i openedpacked today (i found teher was no item but only the bill and warranty but no item); i am cheated by paytm mall, a s teh apcked did not had any Wireless Bluetooth Earphones For Xiaomi Mi Y1 / Mi A1 for Rs. 145 within apcked.
Paytm amll shoudl refund em 145 minus cashback, around 120/- approx refund..

On 4rth december i tried adding 300 in my paytm wallet, but the amount was deducted from my bank account but it was not added to the wallet. And there is no transaction detail of that amount anywhere in the app. I tried calling the consumer helpline but they are not even receiving my calls and there is no other way of complaining, no chats or not even an email id that will reply. So, i would request you to register my complaint against paytm. My registered number is [protected].

Dear sir,

My order was cancelled on the date of 30th october 2018 but did not get my 2495/-. Its very discusting app and not help from pick up call any custmer for paytmmall. I am cancelled that product from paytmmall. But not get my money back till 3rd month now start.
Please sir resove my issue as early as possible.

Thank you.

Regards
Kaldate shubham

Hello sir,

Before denomination of 500 and 1000rs. I used paytm accounts to transfer money to small vendors by two accounts with the mobile number as +91-[protected] and +91-[protected].

Then kyc was made mandatory, since i used to live in a remote area named amlai (Madhya pradesh), i could not do kyc centers were not their.
Now my adhar card is linked with any random number which i do not know.

My paytm account has almost 3000+ rupee in that. Its almost a year i travelling many metro cities to update the kyc and registering the complain. Nobody is helping me to resolve this issue.