PayTM Mobile Solutions Complaints & Reviews

Travel date: 27 dec 2017
Booking ref: [protected]

Below are the pain which i have to go though beacuse of the fault of bus operator/paytm booking.

1. Booked bus was replaced with non air conditions service bus, but my booking was for air conditions one. This caused us lot of sweat and uneasiness for 13 hrs of journey time.
2. Bus was replaced with different layout of seats and i was allotted the the last berth, which was small in length (I am 5.11 feet) and top berth and caused lot of discomfort for almost of the travel time. My booking was for the first berth and bottom seat.
3. My final destinations was for pondicherry which was a confirmed drop point while booking as you can see my booking details 47044532, but the operator ignored to drop us there instead stopped in tindivanam (20 km away from our final destinations pondicherry) and ask to changed to van to drop us. We where returning from our vacations and had lots of bag which we need to sift again for the van.

Bus operator should have informed the customer in advance so that they can plan there journey as required and asked for cancellations for a reason which operator is explaining, but we got to know the fact after boarding the bus and driver/conductor forced us to accommodate with the fault of operator. I and my family are very upset with such rude and unprofessional behavior shown just after our vacations trip.

Please consider this escalations for the operator, and i can't take a reason that the bus was break down in the last minute for such a long distance travel that they could not even call the customer and inform the arrangement. Hence i request you to provide me full refund of the money (Rs: 2834) which was charged for the service for the above said reason.

I opened the paytm app on my mobile. Usually, it opens up but this time, it took me to the login page and when i entered the details, it says, the user id and password is incorrect while i entered correct details. When i requested them for unblocking the account by using their help and support option they day that there is no account exist with my mobile number and email id and i am using my paytm account with only mobile and email i have. This is seriously horrible. I do have paytm wallet balance too. Please help me to recover there account so that i may close the paytm account permanently after using my paytm balance.

I ordered food from zomato on 20th december 2017. The ordered got cancelled. It has been a week and i didn't get my refund of 370 rupees on pos[protected] at paytm txn#[protected]. I tried contacting the paytm customer care but they never answered my call. It is irritating. It seems like they don't care about their customers problems. My contact number is [protected].

Dear paytm

I was add money for my hdfc account ([protected]) and my hdfc account debit 1381/- but i have not received in paytm wallet, my mob no. [protected],
And my id is also my mob no. [protected]

I want pay my electric bill but my money not show in paytm wallet

Please do needful

Your customer
Manoj singh
[protected]

I errornuously ordered ifb top load washing machine on 28dec 2017 at 11.52 am whereas i wanted to order some other specification washing machine. When i realised it i canceled the order within an hour however refund has not been initiated as late as on 29 dec 2017 04.15 pm after almost 27 hours. Request refund rs 31, 381 at the earliest so that i can place my right order for the right washing machine.
Thanking you in anticipation

I am using paytm app for quite a long time. It was asking regularly for linking aadhar number which i did on 27th dec 2017. Now i got a message saying that congrats your kyc is verified and application along with consent for savings account has been recorded.

I have not given consent for savings account and neither i have given any application for savings account.

Please don`t open my saving account in paytm bank.

Request to do needful to revert this.

Hi team,

This is very critical and i don't know how it is possible...

Let me tell you my issue..

Someone has booked movie tickets using my book my show app credentials and they have made payment through their ptm wallet.. And i really dono who has booked this and i have received movie tickets on my email i'd...

Same concern has been raised to book my show team that someone has used my credential without knowing me and i have blocked the same..

And from your side i want to know who has made the payment through ptm to book tickets online... Their ptm no or name of the person.
Please find the attached tickets and where ptm reference no also mentioned.

Please resolve this on priority...

Regards,
Saleem pasha
[protected]

The case is regarding payment of bsnl landline bill amounting rs. 1289/- for connection[protected] through paytm portal from my account. It has been observed that though the bill amount has been dedeucted from my wallet but same has not been credited to bsnl. Had to pay the bill thorugh some other mean.

Therefore the deducted amount from my wallet may please be refunded on prirority... The relevant details of the translation are as under:

Amount of rs. 1786/-
Postpaid hybrid flow order #[protected]paytm
Cash txn id [protected]-27-12 17:08:18 am

An early action is requested

Regds

On 23/12/2017
Hello,
I was wanted to transfer some amount to my friend... As i process my bank balance get deducted bt payment not done... I was wanted to transfer 1000/- my wallet already having 10rs. So i make transaction of 990rs... At that time ny bank balance deducted... Bt i didnt receive any amount in wallet or goy refund...
Here i m attaching sms from bank... Plz resolve this query as soon as possible...

Dear sir
I am placing order on paytm.. My order no -[protected] on 21/12/2017.. I am paying amount by upi.. Payment approval come on two time one time i am accepted but one time i will declined... My order is failed amount deducted..
I am call paytm caustmer care.. And he will talling me.. He don't recive balance.. And after that i will complaint my bank helpline after two day he will telling me.. My balance is debited in paytm icici bank account... And i call to paytm care for refund balance. Plz help me to refund my balance in my acount...

Since morning, i did recharge my mobile no.[protected], but paytm has recharged other no.[protected] & deducted money from my account, when i asked paytm head office sec 8, he denied to refund my money, and he replied payment transaction is successful, when i asked jio to refund so mr vaivbhav customer-care department said we can not refund money because its already recharge other contact no. As i am ready to share my account details both are not ready to pay my hard earned money.
As i raised the complain for deleting my account if my hard earn money goes like that he shared ticket no is 47125059. Still not proper reply received from jio or paytm
Guys be careful for using the services of paytm

Hi,

I have booked a tatqal ticket on irctc via payment method paytm m but transaction got failed and money deduction from my account so please revert the money in my account and please find the below mention details for reference purpose.

Transaction id: [protected]
Train no./name: 14257/k v exp
Date of booking: 26-dec-2017
Date of journey: 27-dec-2017
Date of boarding: 27-dec-2017
Date of arrival: 28-dec-2017
From: shahjehanpur (Spn) to: new delhi (Ndls)
Boarding at: shahjehanpur (Spn)
Resv upto: new delhi (Ndls)
Quota: tatkal (Tq)
Class: sleeper class (Sl)
Payment status: payment failed
Bank name: paytm m
Reservation status: not booked
Transaction amount:385.0
No. Of adults: 1
No. Of children: 0
Ticket type:e-ticket

Regards,
Rahul singh

I have booked a ticket and paid using my debit card, the payment gateway was paytmag. Then i cancelled the ticket and its showing refunded on irctc but i have not got the money till now. Please have a look below for further info.

Transaction id : [protected]
Refund id : [protected]
refund amount -2240
transaction amount -2370
cancellation date-15/12/2017
booking date-10/12/2017

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as paytmag.

Dear sir
I am vikas kumar sahu and i have succesfuly send payment through upi mode with tez aap to upi address paytm. [protected]@axisbank. But paytm denied me they dont received amount. But amount debited from my account. My amout value 510. So please help me give me my amount refund. Because they denied for received amount.
My details are succesful payment
Upi transcaction id[protected]
And my google transaction id - cicagldrxykkqg
My registered no - [protected]
My tez upi address - [protected]@okhdfcbank
Kindly check and give me my 510 money back.
My paytm no [protected]
My paytm order id - [protected]
Thnax

I was booking railway season ticket on 26.12.17 with paytm.
I cleared all the process for booking e-ticket, but in uts mobile ticketing r wallet money donesn't get transferred, but my money got deducted of rs.612.74/- from my bank.
Kindly request you to please send us a confirmation mail with below details:
Transaction amount:
Transaction date:
Payment id:
Consumer code:
Bill reference information:

I request you to please refund my money asap.

We have medical emergency and we can't visit tomorrow and we would like to postpone, we spoke to imagica regarding the same and they informed that we need to speak to paytm as we have booked with them. I have sent email to both paytm and imagica with hospital receipt. Kindly look into this and let us know as soon as possible.

Transaction id : 2134830

On 22nd December, I had transfer the amount of Rs.1467 but it is not reflected in my bank account and not even it is shown in my paytm wallet. Customer care no.is not useful for me. Please consider my query and solve it quickly. Transfer my amount in my bank account or either in my paytm wallet.

These people are real fraud. I have ordered a pizza worth 642/-. Paid online and the payment failed and amount got deducted from paytm wallet. Order number : lt[protected]. The merchant denying any such transaction. Reached out to paytm and here is what i received regarding the status. "as we have checked again, payment of amount inr 642 against this order has been successfully transferred to the merchant's account. Reference number for successful payment is citin[protected]". I have been following up with merchant & paytm from past 10 days and he is denying any such transaction. Thankfully i have the order numbers so that i have a record to track. These olivers people are not even sending me the invoice of order through mail, so that they can hide their fault. Now, since both are denying and showing a clean chit from their side, a customer helpless like us are at loss. Had i spent that amount on charity i would have no regrets, but not willing to let these fraud people cheat.
Paytm wallet transaction id : [protected]

I don't know whose fault it is but a customer is at loss.

Sir,
I am using paytm registered with my mobile no. [protected].

On 24th December 2017 at 8.47 PM I have tried to transfer Rs. 500 from my Paytm wallet to My indian bank SB account. Rs. 514.99 got debited from my paytm wallet but not credited to my bank account. As per their suggestion mentioned in the help and support, I waited for few hours, and its been 3 days that amount has neither credited to my bank account nor refunded to paytm wallet.

This is the 2nd time I am facing this issue with paytm. I contacted their customer support but no proper reply recieved. I am seeking for the refund of the amount

Best Regards,

Dileep KP

I had booked Railway tickets through IRCTC App, but journey plan is cancelled therefore I have cancelled my tickets. After 2 day's of cancellation IRCTC App refunded the amount and I have gotten email from Paytm that your amount has refunded then I have checked my wallet and I got my Paytm wallet is not showing the refunded amount. Plz resolve my issue it's very urgent. I m requesting you .Sir