PayTM Mobile Solutions Complaints & Reviews

Dec 06, 2017

Updated by C K Dutta Not yet resolved the disputed amount of RS.399.00 which was deducted from my Paytm Wallet but not recharged to my mobile number. Please see the matter and refund the amount of RS.399.00 to my Paytm Wallet account.

Dec 11, 2017

Updated by C K Dutta Sent Items
Write
Fw: My order of Rs. 399.00 was deducted but not recharged to my mobile number. [#13107284]
"chandan kumar dutta"<[protected]@rediffmail.com> to you & others
Mon, 11 Dec 2017 11:27:46 GMT+0530

Sent from RediffmailNG on Android

From: "chandan kumar dutta"<[protected]@rediffmail.com>
Sent: Mon, 11 Dec 2017 11:25:10 GMT+0530
To: "customercare"<[protected]@paytm.com>, "care"<[protected]@payumoney.com>
Subject: Fw: My order of Rs. 399.00 was deducted but not recharged to my mobile number. [#13107284]

Dear Sir,
After a long process, Jio Team has given the following decision that my deducted amount from my Paytm Wallet (you have deducted) was not credited to Jio's account. As a matter of fact I have been victimized. However, please find out a solution.

Thanks,
C K Dutta
Sent from RediffmailNG on Android

From: Jio Care <[protected]@jio.com>
Sent: Mon, 11 Dec 2017 10:52:36 GMT+0530
To: [protected]@rediffmail.com
Subject: Re: My order of Rs. 399.00 was deducted but not recharged to my mobile number. [#13107284]

Dear Mr. Dutta,
I understand your concern regarding recharge done on a Jio number.
I understand that you have recharged your account, but it is not reflecting in your account.
However, your transaction has failed and we have not got the money, your money will be refunded to the
bank/institution from where you tried to make recharge. You can contact your PayTm service center to confirm the same
I appreciate your time and patience.
Thank You
Team Jio
al Message--
From: [protected]@rediffmail.com
Date: 12/11/2017 10:18 AM
To: [protected]@jio.com
Subject: Re: My order of Rs. 399.00 was deducted but not recharged to my mobile number.

Sent from RediffmailNG on Android

Dear Sir,

Please see the BR ID of recharge transaction is:[protected].
Thanks,
Chandan Kumar Dutta

From: Jio Care <[protected]@jio.com>
Sent: Sun, 10 Dec 2017 22:58:18 GMT+0530
To: [protected]@rediffmail.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Customer,
I can understand your concern regarding the recharge transaction.
I am unable to retrieve the recharge details, I would request you to provide us the BR ID of the recharge transaction.
For further assistance you can write to us at [protected]@jio.com or call us at 199 toll free from your Jio number or on[protected]toll free) from any other number.

Thank you
Saurabh Surti
Team Jio
--Original Message--
From: [protected]@rediffmail.com
Date: 12/10/2017 07:56 PM
To: [protected]@jio.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Sir,
I tried several times my recharge history of my Jio App but no solving route was seen. However, you may please see once my Paytm Wallet Passbook history (screenshot copy attached herewith).

Thanks,
Chandan Kumar Dutta

Sent from RediffmailNG on Android
Please

From: Jio Care <[protected]@jio.com>
Sent: Sun, 10 Dec 2017 15:02:17 GMT+0530
To: [protected]@rediffmail.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Mr. Dutta,
I understand your concern regarding recharge done on a Jio number.
Your recharge of Rs.399 with the transaction ID: JPT[protected] is successful.
However, you have recharge a different Jio number.
You can check the same in your recharge history in MyJio app.
I appreciate your understanding and patience.

Thank You,
Chandrashekhar Ghutkule
Team Jio
Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@rediffmail.com
Date: 12/10/2017 02:33 PM
To: [protected]@jio.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Sir,

As per your request, the followings feedback are given below:-
1. Recharge amount of RS.399.00
2. Recharge Mode: Paytm - BILLDESKutil, JIO Mobile recharge
3. Recharge Date & Time : Nov 10, 2017 22:30:19
4. BR ID: Paytm Wallet
5. Transaction ID: [protected].

"Paid for Order : BILLDESKutil Order: #JPT[protected], November 10, 10:30 PM, Wallet Txn ID: [protected]"

Hope, the above given information may be able to solve the disputed amount which was deducted from my Paytm Wallet account but not recharged to my mobile number and to refund the same amount to my Paytm Wallet.

Thanks,
Chandan Kumar Dutta

Sent from RediffmailNG on Android

From: Jio Care <[protected]@jio.com>
Sent: Sun, 10 Dec 2017 01:02:44 GMT+0530
To: [protected]@rediffmail.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Mr. Dutta,
I understand your concern with regards to recharge.
In order to investigate the issue further, I request you to share the below details:

Recharge amount: Rs. 399
Recharge mode:
Recharge date and time(please confirm if the date and time is correct):[protected]:29:17
BR ID:
Transaction ID(unable to fetch recharge details): [protected]
Once we receive the above details, we will be able to resolve the issue at the earliest.
Awaiting your response.
For any further assistance, please write to us at [protected]@jio.com

Thank You,
Anand Gupta
Team Jio
Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@rediffmail.com
Date: 12/09/2017 11:19 PM
To: [protected]@jio.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Sir,
Please see the Transaction ID:[protected] dated Transaction date: Nov 10, 2017 22:30:19 paid to BILLDESKuti. You may also verify that the Jio Mobile Number.[protected] was recharged or not.
Thanks,
Chandan Kumar Dutta

Sent from RediffmailNG on Android

From: Jio Care <[protected]@jio.com>
Sent: Sat, 9 Dec 2017 19:14:26 GMT+0530
To: [protected]@rediffmail.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Chandrima,
I am sorry to know about the recharge issue.
Your recharge of Rs.399 with the transaction ID: JPT[protected] is successful. However, you have recharge a different Jio number.
You can check the same in your recharge history in MyJio app.
For any other assistance, you can contact us at [protected]@jio.com

Thank You,
Vikram Talekar
Team Jio
Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@rediffmail.com
Date: 12/09/2017 06:21 PM
To: [protected]@jio.com
Subject: Fw: Your order of Rs. 399.00 was successful.

Dear Sir,

This is the first reply from Paytm after deducting the amount from my Paytm Wallet though the amount was not recharged to my mobile number.

Thanks,
Chandan Kumar Dutta

Sent from RediffmailNG on Android

From: Paytm <[protected]@paytm.com>
Sent: Fri, 10 Nov 2017 22:30:38 GMT+0530
To: [protected]@rediffmail.com
Subject: Your order of Rs. 399.00 was successful.


Transaction ID
[protected]
Transaction Date
Nov 10, 2017 22:30:19
You have paid ₹399.00 to BILLDESKutil.
Updated wallet balance is ₹1184.1
How likely are you to recommend Paytm to a friend or colleague?
Very UnlikelyVery Likely
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Dec 11, 2017

Updated by C K Dutta Neither it is solved nor it the disputed amount is refunded to my Paytm Wallet account.

Dec 04, 2017

Updated by sharmeet13 txn id [protected]

Dec 04, 2017

Updated by avuphani This is the reply from PAYTM:

Hello Phani,

This is with reference to your query regarding cashback against payment made using Paytm wallet.

You are unable to avail the cashback offer as the offer has already expired on 31 March 2017.

To know about the latest offers on Paytm, suggest you to visit Paytm website.

If you have any queries, please reach out to us.

Regards,
Paytm Care

However the link https://goo.gl/ehtxhH says different thing. Disappointed with these guys