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PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

1

Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 259

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Address: Hyderabad, Andhra Pradesh, 500038

In my paytm wallet showing amount rs: 4, 664. This money is returned from zoomcar. I placed against money transfer in paytm, but money isn't transferred to my bank.

But in next transaction money transferred to bank as success. I am not getting money in my bank accounts.

First zoomcar transaction :

Added against order paytm for order #ljlb1tgm7
Paytm cash txn id [protected]
[protected]:07:06 am

Transferred to bank
Bank txn id: igacllxqk7
Paytm cash txn id [protected]
[protected]:51:52 pm

Please check the issue, what about my money and where it went.

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Address: 122001

I had bought sony ps4 pro from paytm order no. [protected] which was supposed to have 1 year manufacturer warranty. The product supplied was from outside india and does not cover any warranty. Now they are denying to provide warranty. I had written 6 to 7 mails and called to customer care for about 15 times but my problem is still not solved. They have provided me query number and case number but nothing happened. Every time when i call i get same response that it is under process. I dont know how much time it is going to take more.

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Address: New Delhi, Delhi, 110016

Website: jabong

I had placed an order on jabong via paytm. The order didn't go through. But rs 2463.7 was deducted from my bank account and rs 50 from my paytm balance on 24th november. I have not received any refund got a message confirming the transaction but no refunds received yet. There is no responsive email id or phone number to reach a customer care executive at paytm. Online grievance addressal doesn't support my complaint.

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Address: Thiruvananthapuram, Kerala, 695010

Website: www.paytm.com

Dear team
This is a concern i am raising as i have not received any update on my concern that i posted through paytm site. On 4th dec i have paid my electricity
Bill (Kseb) via paytm. Along with that i got an insurance which i do not want. I am extremely dissatisfied by the way that insurance was packaged with my request for kseb bill payment. Could you please refund the amount deducted for insurance to me after cancelling the insurance

Pl. Note i have put 3 requests via paytm site as well as send mail to "[protected]@paytm.com" & "
[protected]@one97.com" for resolution for which i am still not got any updates after 3 days

Email id - rajesh. [protected]@tcs.com
Mobile [protected]
Order id [protected] (On entering this order id your system tells that this is not existing)

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U

Uttam1234

from Bengaluru, Karnataka

Dec 10, 2017

Paytm is doing wrong even they have sold it to me without my permission :-(

U

Uttam1234

from Bengaluru, Karnataka

Dec 10, 2017

Paytm is cheater

T

theapu

from Bengaluru, Karnataka

Dec 17, 2017

By default before making payment paytm enables a check box which activates this 15 Rs. home burglary insurance. If you did not notice this you get deducted 15 rs and get an insurance that you dont need. The check box should be disabled by default. Bad paytm.

D

durga1136

from Delhi, Delhi

Feb 7, 2018

I need to cancel my Home Burglary Insurance. (Policy number is [protected]) and get my money back. "according to policy term & conditions I can call back my policy within 15th days".some attachments for your reference.
so please do the needful ASAP.

and 'please take a note on below queries'
if policy is a optional (select by user) choice so why paytm make it necessary category (as your checkbox always selected). and I was try to call your customer care many tymes but I never ever connect to your executive.

regards,
Durga nand
paytm mobile no [protected]
order number [protected].

S

swer

Feb 9, 2018

I have submitted my bill through PAYTM on[protected], It automatically deduct more 15 rupee without my permission. This cheater behavior is not good.
It is totally disgusting.

S

swer

Feb 9, 2018

Totally disgusting.

K

Kuldeep Ravivanshi

from Delhi, Delhi

Feb 27, 2018

I was also victimized in the same manner.

D

devanshu sahu

from Bhopal, Madhya Pradesh

Feb 27, 2018

I will.pay my bill through patym and without my permission RS 15 will be detected so I want back my money

S

Suriya j

from Bengaluru, Karnataka

Mar 3, 2018

Same as detected demand me it is not correct one old revolution fund

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Address: New Delhi, Delhi, 110065

Website: paytm.com

A payment got through after a number of payments tried through my paytm wallet which is done by an unidentified user.

I have made a complaint with reference number 44935398 dated 02/12/2017 followed by complaint 45035013 dated 05/12/2017.

I was amazed by the attitude of the customer care employee and his casual behavior towards my father. I have no more trust in paytm as they did not even solve the case neither providing the suitable information so i can track the guy myself. My father is worried as the wallet is also linked with the bank account.

Already done police complaint for this issue. Looking forward for a positive reply.

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I boked a saree of saree mall with offer on 50% cash back but after delivery till now not got any cash back... When my order had booked the msg i recieve that below

"order placed: we have received your order for sareemall beige khadi silk saree with unstitched blouse. It will be delivered by wed, 13 dec. Download the new paytm mall app for great offers http://pytm.ml/upgrade"

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Website: paytm.com

Date of incident : 04/12/2017
Desirable resolution - request a refund

Accidentally i transferred money to an invalid number ([protected] - the number doesn't exists). The transaction status shows success. If the number is not valid and paytm wallet doesn't exists for the number then where the money was transferred to.

When i called their customer care, they refused to accept that the number was invalid and replied that you will have to take legal/police action against the receiver of the money. (They forgot that if the number is invalid then against whom i would be lodging complaints).

This is quite irresponsible behaviour which directly impacts economic condition of tax payers. This loose behaviour is not expected from an institution which is making it's way to online banks.

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Address: 400097

Website: PAYTM.COM

Please see the screen shot . As per paytim I paid 2719 for one year plan
where as on enquiring with your customer care they said you had to full
amount of 3540/ of one year and then after that dishtv will take you back
20% in dishtv wallet.But it was not shown in paytm. Now just after
that paid Rs 852/- to pay the total money as suggested by your team.You
are requested to provide 20% discount as this was the misconception
between you and paytm.PAYTM OFFER AND PAID DETAILS IS ATTACHED.YOGESH
SINGH[protected]

wrong amount

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Address: 500089

I added some money (200 inr) to my paytm account on 3rd jan 2017.
After i log in to paytm account it shows that amount is there in my paytm wallet.
Later after few months i tried to use the money but i forgot the password.
Today i logged into my paytm account and found that there is no money in my account.
Please look into this issue and help me in getting my money back.

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R

RajNaman

from Gurgaon, Haryana

Dec 6, 2017

I have added Rs. 442 to my paytm account on 10.11.2017 and its order no. is JPT[protected]. Rupees 442/- has been deducted from my bank account, but this amount not added in my paytm account till today and my last balance Rs.17 is also not shown in my paytm account.

Please inform me what can i do now???

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Address: 700121

Inbox
Write
Paytm mobile solutions complaint status update [id: 1779344]
"consumercomplaints.in"
Sat, 18 nov 2017 22:23:18 gmt+0530
Greetings.

Your complaint has been forwarded to paytm mobile solutions pvt. Ltd. Customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on consumercomplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
Consumercomplaints.in team
We are here to help

Thereafter, no positive response was received from the concerned department. Will it be presumed that the disputed amount of rs.399.00 is digested by billdeskutil as well as jio & paytm

Dec 06, 2017

Updated by C K Dutta Not yet resolved the disputed amount of RS.399.00 which was deducted from my Paytm Wallet but not recharged to my mobile number. Please see the matter and refund the amount of RS.399.00 to my Paytm Wallet account.

Dec 11, 2017

Updated by C K Dutta Sent Items
Write
Fw: My order of Rs. 399.00 was deducted but not recharged to my mobile number. [#13107284]
"chandan kumar dutta"<[protected]@rediffmail.com> to you & others
Mon, 11 Dec 2017 11:27:46 GMT+0530

Sent from RediffmailNG on Android

From: "chandan kumar dutta"<[protected]@rediffmail.com>
Sent: Mon, 11 Dec 2017 11:25:10 GMT+0530
To: "customercare"<[protected]@paytm.com>, "care"<[protected]@payumoney.com>
Subject: Fw: My order of Rs. 399.00 was deducted but not recharged to my mobile number. [#13107284]

Dear Sir,
After a long process, Jio Team has given the following decision that my deducted amount from my Paytm Wallet (you have deducted) was not credited to Jio's account. As a matter of fact I have been victimized. However, please find out a solution.

Thanks,
C K Dutta
Sent from RediffmailNG on Android

From: Jio Care <[protected]@jio.com>
Sent: Mon, 11 Dec 2017 10:52:36 GMT+0530
To: [protected]@rediffmail.com
Subject: Re: My order of Rs. 399.00 was deducted but not recharged to my mobile number. [#13107284]

Dear Mr. Dutta,
I understand your concern regarding recharge done on a Jio number.
I understand that you have recharged your account, but it is not reflecting in your account.
However, your transaction has failed and we have not got the money, your money will be refunded to the
bank/institution from where you tried to make recharge. You can contact your PayTm service center to confirm the same
I appreciate your time and patience.
Thank You
Team Jio
al Message--
From: [protected]@rediffmail.com
Date: 12/11/2017 10:18 AM
To: [protected]@jio.com
Subject: Re: My order of Rs. 399.00 was deducted but not recharged to my mobile number.

Sent from RediffmailNG on Android

Dear Sir,

Please see the BR ID of recharge transaction is:[protected].
Thanks,
Chandan Kumar Dutta

From: Jio Care <[protected]@jio.com>
Sent: Sun, 10 Dec 2017 22:58:18 GMT+0530
To: [protected]@rediffmail.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Customer,
I can understand your concern regarding the recharge transaction.
I am unable to retrieve the recharge details, I would request you to provide us the BR ID of the recharge transaction.
For further assistance you can write to us at [protected]@jio.com or call us at 199 toll free from your Jio number or on[protected]toll free) from any other number.

Thank you
Saurabh Surti
Team Jio
--Original Message--
From: [protected]@rediffmail.com
Date: 12/10/2017 07:56 PM
To: [protected]@jio.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Sir,
I tried several times my recharge history of my Jio App but no solving route was seen. However, you may please see once my Paytm Wallet Passbook history (screenshot copy attached herewith).

Thanks,
Chandan Kumar Dutta

Sent from RediffmailNG on Android
Please

From: Jio Care <[protected]@jio.com>
Sent: Sun, 10 Dec 2017 15:02:17 GMT+0530
To: [protected]@rediffmail.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Mr. Dutta,
I understand your concern regarding recharge done on a Jio number.
Your recharge of Rs.399 with the transaction ID: JPT[protected] is successful.
However, you have recharge a different Jio number.
You can check the same in your recharge history in MyJio app.
I appreciate your understanding and patience.

Thank You,
Chandrashekhar Ghutkule
Team Jio
Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@rediffmail.com
Date: 12/10/2017 02:33 PM
To: [protected]@jio.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Sir,

As per your request, the followings feedback are given below:-
1. Recharge amount of RS.399.00
2. Recharge Mode: Paytm - BILLDESKutil, JIO Mobile recharge
3. Recharge Date & Time : Nov 10, 2017 22:30:19
4. BR ID: Paytm Wallet
5. Transaction ID: [protected].

"Paid for Order : BILLDESKutil Order: #JPT[protected], November 10, 10:30 PM, Wallet Txn ID: [protected]"

Hope, the above given information may be able to solve the disputed amount which was deducted from my Paytm Wallet account but not recharged to my mobile number and to refund the same amount to my Paytm Wallet.

Thanks,
Chandan Kumar Dutta

Sent from RediffmailNG on Android

From: Jio Care <[protected]@jio.com>
Sent: Sun, 10 Dec 2017 01:02:44 GMT+0530
To: [protected]@rediffmail.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Mr. Dutta,
I understand your concern with regards to recharge.
In order to investigate the issue further, I request you to share the below details:

Recharge amount: Rs. 399
Recharge mode:
Recharge date and time(please confirm if the date and time is correct):[protected]:29:17
BR ID:
Transaction ID(unable to fetch recharge details): [protected]
Once we receive the above details, we will be able to resolve the issue at the earliest.
Awaiting your response.
For any further assistance, please write to us at [protected]@jio.com

Thank You,
Anand Gupta
Team Jio
Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@rediffmail.com
Date: 12/09/2017 11:19 PM
To: [protected]@jio.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Sir,
Please see the Transaction ID:[protected] dated Transaction date: Nov 10, 2017 22:30:19 paid to BILLDESKuti. You may also verify that the Jio Mobile Number.[protected] was recharged or not.
Thanks,
Chandan Kumar Dutta

Sent from RediffmailNG on Android

From: Jio Care <[protected]@jio.com>
Sent: Sat, 9 Dec 2017 19:14:26 GMT+0530
To: [protected]@rediffmail.com
Subject: Re: Your order of Rs. 399.00 was successful. [#13068683]

Dear Chandrima,
I am sorry to know about the recharge issue.
Your recharge of Rs.399 with the transaction ID: JPT[protected] is successful. However, you have recharge a different Jio number.
You can check the same in your recharge history in MyJio app.
For any other assistance, you can contact us at [protected]@jio.com

Thank You,
Vikram Talekar
Team Jio
Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@rediffmail.com
Date: 12/09/2017 06:21 PM
To: [protected]@jio.com
Subject: Fw: Your order of Rs. 399.00 was successful.

Dear Sir,

This is the first reply from Paytm after deducting the amount from my Paytm Wallet though the amount was not recharged to my mobile number.

Thanks,
Chandan Kumar Dutta

Sent from RediffmailNG on Android

From: Paytm <[protected]@paytm.com>
Sent: Fri, 10 Nov 2017 22:30:38 GMT+0530
To: [protected]@rediffmail.com
Subject: Your order of Rs. 399.00 was successful.

Transaction ID
[protected]
Transaction Date
Nov 10, 2017 22:30:19
You have paid ₹399.00 to BILLDESKutil.
Updated wallet balance is ₹1184.1
How likely are you to recommend Paytm to a friend or colleague?
Very UnlikelyVery Likely
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Download Paytm App Need Help?Reach us here.
Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV & any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.

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Dec 11, 2017

Updated by C K Dutta Neither it is solved nor it the disputed amount is refunded to my Paytm Wallet account.

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L

L Tênzên

from Bengaluru, Karnataka

Dec 6, 2017

I tried to recharged my mobile with 549 but got a pop saying the transaction fail and the money will be refunded seeing this I checked my balance and say the my ac still wasn’t refunded. I really like paytm play look into this issue as soon as possible.

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Address: New Delhi, Delhi, 110015

I ordered a ifb microwave in july 2015 from paytm... My microwave is in under warranty for cavity only... Buy they refused to give warranty cause they say you have lost your bill please contact paytm

I always trusted paytm app so i can show the bill anytime i want without knowing paytm saves records for 1 year after paytm removes the records without telling you... Paytm only saves your purchases records for 1 year... Where amazon flipkart save a better record of your purchases, they say they email you invoices but they dont either i didn't find email from paytm for purchases, they care about promotional emails only... If you want a product which is in under warranty dont buy from paytm cause if you lost the bill/invoice anyhow and you have only one option left to contact seller and seller no. Not working, or they want order id first and you able to contact somehow but they still wont give you 1 year older bills/invoices... Cause they doesn't care about the warranty of the product they are selling...

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S

Sai Raam

from Jabalpur, Madhya Pradesh

Dec 6, 2017

Paytm does this alot
They deduct money from wallet but the recharge won't happen!!!
PAYTM IS JUST TAKING MONEY FROM PEOPLE
there is no proper complaining procedure
I don't how many have gone through this!?this has happened to me like 20-30times

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Address: Mathura, Uttar Pradesh, 281004

Dear sir/mam,
I am ankit kushwaha. I am customer of paytm since 2 years. Now i would like to inform you that today a call from number [protected] and they already knows all information which is filled on my paytm profile and they also know of my account number. They told me that you are selected in lucky draw which is organise by paytm and they give some option of gift like laptop mobile led and gold. They told me that if you do shopping more than three thousand than you get one gift sure. But when i ask how to payment 3000 than they said that you payment on personal platform not paytm so i have arrise doubt. I request you please clear my doubt and also dont missuse my personal information and take action of this issue.
Please contact with me on my mob no [protected].

Thank you with best regards,

Ankit kushwaha

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: bharathealthcare.org

I received phone calls from phone number [protected] in 1st week of april, 2017 offering mediclaim policy with added benefits. I was told that the offer is from bharat health care, a reputed company associated with s m solutions and it has associated with paytm for receiving on line payments through paytm app.

Their association with paytm gave me confidence and i made payment of rs.11, 990/- to them on line through my credit card on 9th april, 2017. They had told that on making on line payment i shall get a cash back of 10%. I did not receive the cash back as was advised-neither in my paytm account nor in my credit card. Hence i requested them on their customer care number [protected] as we’ll as through e-mail to cancer my order and refund the amount. For quite some time they continued to assure that i shall receive the refund. Now their numbers are not reachable. It is obvious now that this bharat health care in a fraud entity.

I may add that on speaking to the m. D. Of bharat health care ltd. I was informed that bharathealthcarecare.org is not related, in any way, with bharat health care ltd.

I request paytm to take appropriate actions in the matter and i shall be grateful if they can get my payment refunded to me.

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T

Tejas Srinivas

from Bengaluru, Karnataka

Dec 6, 2017

Ref[protected] to mob no [protected] reached Rs 448 not received please do need full it is online payment

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Address: 500090

Website: Www.paytmmall.com

I have ordered a nescafe classic coffee ritual pack on 3rd december 2017 and on 4th december received a damaged / broken glass bottle of nescafe coffee powder. I have sent a message to this effect and the photo of the broken bottle was also sent. The instant coffee powder was spill all over inside the packing. Now i request a replacement immediately.

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Website: paytm.com

Hi,

My paytm wallet was deducted rs 2000 and payment was made to getwoo which i didn't authorize or otp approve. Date: dec 4, 2017, 11:43 pm. Also the vendor/app getwoo isn't even an authorized merchant on paytm.

I have created a complaint on paytm as well as mailed getwoo but no response yet.

Kindly help me with a refund and cancel any such subscriptions

View replies

S

Shyam Harry

from Coimbatore, Tamil Nadu

Dec 5, 2017

I send money to my paytm savings bank account via NEFT, but i didn't receive money in my account.
This is the first time I am recharging my paytm savings account.
I transferred Rs.200. but i didn't receive the Money in my account.
Account number:[protected]
Bank. : Paytm bank

S

Srinivas Kasavajhala

from Gudivada, Andhra Pradesh

Dec 5, 2017

Hi my name is Srinivas, I have cancelled my train tickets due to personal reasons ...and Paytm agent got the amount on behalf of me on 22nd Nov 2017, till now he has not contacted me for initiating the refund status.
TR id .. [protected] please look into the matter

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On 5th nov'2017 i tried to recharge my dth connection (Videocon dth) via "paytm" mobile app with amount of rs. 525.00 as i have no money in my paytm wallet i have been redirected to payment gateway for selecting the intended payment option. I. E. "net banking (Axis bank)" instead of redirecting me directly to my bank account (Axis bank) net banking site it again asked me to login with valid paytm credentials after successfully logging into...

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Website: paytm.com

On 11 nov 2017 i've tried to receive 200 inr in my paytm account (Omkar sinnarkar. Paytm no.[protected]).
So paytm no.[protected] transferred 200 inr to my paytm account using paytm "scan & pay" option (I've set scan and pay account in my paytm as "bank account").
That transaction was successful but because my bank account linked with my paytm is closed so now, i the cannot get that money back.
Several times i've talked with paytm merchant helpdesk about it and they say that i've to contact my bank account and resolve the issue with them.

My bank (That bank with closed account) is telling me that they've never accepted the money from paytm and that i should ask paytm for payment.

In this process i've given paytm several choices like,

1. Cancel the transaction and return the money to sender.
2. Transfer that money in my paytm account.
3. Send the concerned amount to my new bank account.

But the've said no to every option!
To get my money back they're telling me to go through this cockamamy process,
Cancel 1 cheque from my chequebook then send it to [protected]@paytm.com then they'll check my details and confirm that it's me after all this process they'll take at least 14 days to send the money.

For this process to work, i've to go to my bank (Even if i don't have time) to get my chequebook (Even if i don't need one! Just for paytm) then go through this process.
I've to go through this lengthy process in digital age! Whereas they simply can send me the money.

This kind of trickery is used by paytm to discourage customers from taking their own hard earned money just to earn some easy bucks!
Shame on you paytm!

I strongly recommend customers not to use paytm or else loose your hard earned money to the hands of greedy paytm.

For the proof, i'm attaching screenshots of the transactions,
In sender1. Jpg you can see that sender successfully sent me money on 11 nov 2017 6.13pm.
In newimage1. Jpg & newimage0. Jpg you can see that paytm tried to send money to my account but failed.

I've contacted to paytm several times but they refuse to help.

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Address: Ahmedabad, Gujarat, 380015

Website: www.paytm.com

I have booked a ticket and paid using my debit card, the payment gateway was paytmag. Then it got automatically cancelled due to unavailability of seats in tatkal. Now it is showing refunded

It shows bank name as paytmag.

It shows refund status as refunded.

Transaction id : [protected]
Refund id : [protected]
Refunded date : 27-nov-2017

Amount : 5420

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Address: Bangalore, Karnataka, 560073

I will send money to paytm payment bank account but still not getting money into my friend account rs2000 i am sending money on sunday morning but still worst service from paytm very urgent solution this problem clear as much possible fast
I am not expect this type service from paytm i don't have money in my pocket also but telling me not getting money from

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Address: Patna, Bihar, 801505

Website: paytm.com

Account [protected] lost ₹500 sent to [protected] instead of [protected] when there is no ifsc like functionality in wallet money sending at least a confirmation prompt could have been. Which would've saved my money from being immediately sent to wrong number no confirmation prompt, no processing time, no ifsc, no name confirmation of entered mobile number, no second step, no paytm control on money for a while. Sent in eye blinking time and lost.

Dec 04, 2017

Updated by sharmeet13 txn id [protected]

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