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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

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18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 39

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Address: At dadar,POST-DADAR,PS-MOHANIA, KAIMUR BIHAR 821109

Website: www.consumercomplaint.com

Date of incident[protected]
Dear sir,
i am brijbihari singh mob no.[protected] did try to make transaction on my friend no but his entered wrong which is[protected] for the [protected]@2000 rupiaya as on[protected] around 4 PM.
Further i want to get my money back as soon as possible.
yours truly
Name-brijbihari singh
mob:[protected]
At dadar, POST-DADAR, PS-MOHANIA, KAIMUR BIHAR 821109

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Company name wolfmart.in
I had payment for a Refurbished vivo v 19 the payment 11999 was done but product not delivered yet..they are not responding...yet about the order

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Dear Customer, Thx for INB txn of Rs.824 frm A/c X9897 to Times of M. Ref IGALWJEUK7 on 30Aug21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI.
Please refund my money back to my bank account.

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Dear Sir,
I am writing this complaint for Hotel Booking ID [protected] via paytm.

I am very disappointed from Paytm, I felt cheated like because Paytm behaving like thief, They doesn't want to understand my problem. On date 15 Aug 2021 during night someone booked hotel room in Hotel Grand Regency, Rajkot for date 15 October to 30 October but I was not aware about this transaction when I got a mail regarding hotel booking then I understand it is suspected transaction.

I submitted hotel booking cancellation request immediately but after pressing on cancel tab message appeared "Your hotel booking cancellation request is under process.
After submitting cancellation request I have browse same hotel and room it was showing free cancellation allow till 16 Aug, I also taken screen shot of it.
Next morning when I talked with paytm customer care executive, he said it was non cancellation booking if you cancel this booking then whole amount rupees 36108/- would be charged as cancellation charge.
While hotel manager said you can cancel your hotel booking before 24 hours checkin time without cancellation charges.
This transaction done by SBI credit Card, If bank send recovery guys at my home for recover said amount then I can't face those people and society then I have only option harm myself. I hope you can understand the my feeling, how much am I pressured.
Please help me...

Regards
Bhawani Singh
91-[protected]

Aug 26, 2021

Complaint marked as Resolved

Dear Sir, I am writing this complaint for Hotel Booking ID 14729259007 via paytm. My paytm no. 9024732370 I am very disappointed from Paytm, I felt cheated like because Paytm behaving like thief, They doesn't want to understand my problem. On date 15 Aug 2021 during night someone booked hotel room in Hotel Grand Regency, Rajkot for date 15 October to 30 October but I was not aware about this transaction when I got a mail regarding hotel booking then I understand it is suspected transaction. I submitted hotel booking cancellation request immediately but after pressing on cancel tab message appeared "Your hotel booking cancellation request is under process. After submitting cancellation request I have browse same hotel and room it was showing free cancellation allow till 16 Aug, I also taken screen shot of it. Next morning when I talked with paytm customer care executive, he said it was non cancellation booking if you cancel this booking then whole amount rupees 36108/- would be charged as cancellation charge. While hotel manager said you can cancel your hotel booking before 24 hours checkin time without cancellation charges. This transaction done by SBI credit Card, If bank send recovery guys at my home for recover said amount then I can't face those people and society then I have only option harm myself. I hope you can understand the my feeling, how much am I pressured. Please help me... Regards Bhawani Singh 91-9024732370

Aug 26, 2021

Updated by Singhbhawani41287 Dear Sir,
I am writing this complaint for Hotel Booking ID [protected] via paytm.

I am very disappointed from Paytm, I felt cheated like because Paytm behaving like thief, They doesn't want to understand my problem. On date 15 Aug 2021 during night someone booked hotel room in Hotel Grand Regency, Rajkot for date 15 October to 30 October but I was not aware about this transaction when I got a mail regarding hotel booking then I understand it is suspected transaction.

I submitted hotel booking cancellation request immediately but after pressing on cancel tab message appeared "Your hotel booking cancellation request is under process.
After submitting cancellation request I have browse same hotel and room it was showing free cancellation allow till 16 Aug, I also taken screen shot of it.
Next morning when I talked with paytm customer care executive, he said it was non cancellation booking if you cancel this booking then whole amount rupees 36108/- would be charged as cancellation charge.
While hotel manager said you can cancel your hotel booking before 24 hours checkin time without cancellation charges.
This transaction done by SBI credit Card, If bank send recovery guys at my home for recover said amount then I can't face those people and society then I have only option harm myself. I hope you can understand the my feeling, how much am I pressured.
Please help me...

Regards
Bhawani Singh
91-[protected]

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Dear Sir,
I am writing this complaint about my hotel booking ID [protected].
I am very disappointed from Paytm, I felt cheated like because Paytm behaving like thief, you doesn't want to understand my problem, I informed you I was not aware about this transaction which was done on 15 Aug 2021 from paytm mobile no. [protected], when I got a mail regarding hotel booking then I understand it is suspected transaction.

I submitted hotel booking cancellation request immediately but after pressing on cancel tab message appeared "Your hotel booking cancellation request is under process.
After submitting cancellation request I have browse same hotel and room it was showing free cancellation allow till 16 Aug, I also taken screen shot of it.

Being General person I could not bear such hues amount loss,
If bank send recovery guys at my home then I can't face those people and society then I have only option to harm myself. I hope you understand the feeling, how much am I pressured.
Please release my refund amount as soon as possible.

Thanks & Regards
Bhawani Singh
91-[protected]

Aug 26, 2021

Updated by Singhbhawani368 Dear Sir,
I am writing this complaint about my hotel booking ID [protected].
I am very disappointed from Paytm, I felt cheated like because Paytm behaving like thief, you doesn't want to understand my problem, I informed you I was not aware about this transaction which was done on 15 Aug 2021 from paytm mobile no. [protected], when I got a mail regarding hotel booking then I understand it is suspected transaction.

I submitted hotel booking cancellation request immediately but after pressing on cancel tab message appeared "Your hotel booking cancellation request is under process.
After submitting cancellation request I have browse same hotel and room it was showing free cancellation allow till 16 Aug, I also taken screen shot of it.

Being General person I could not bear such hues amount loss,
If bank send recovery guys at my home then I can't face those people and society then I have only option to harm myself. I hope you understand the feeling, how much am I pressured.
Please release my refund amount as soon as possible.

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I had done a recharge of Rs. 49 on 1st August 2021. According to the Paytm App, I was supposed to get 28 days validity as seen in the image.
I got only 14 days validity. My incoming and outgoing validity was discontinued by my operator.

I complained to both the operator and Paytm. Both required screenshots but Paytm app doesn't allow to take screenshots. So I had to click a picture and then submit it to them.

First they said that my query will be resolved by 24th august and now they say that my query will be resolved by 26th.

And today they are saying that the recharge was successful and I have to contact the operator.

On contacting the operator, they said that they have changed their validity to 14 from 28 days.
My operator is Vodafone Idea.

But then why is Paytm scamming me by telling me that I will get the same benefits for 28 days and not 14 days.

This is where Paytm is at fault and its not even accepting its mistake.
They have waste one week of my time.
Their customer care executives are really unprofessional and incompetent.

I still don't have a solution.

Tell me what to do?

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Address: Hapur

Website: Paytm

My paytm [protected] amount deducted my card but not refund 48 hours please provide tha status

Aug 25, 2021

Updated by Rishav rishav Bad service

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Dear Team,
An amount of Rs.844/- has been wrongly done by me on 16-08-21. The reference number of transaction is ECOM[protected]PayTm Mobile Solutions through my PNB account no. [protected]. You are requested to kindly refund the money back to my account.

Narinder Mohan Malhotra
Mobile: [protected]

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Dear team, an amount of Rs.844/- has been wrongly done by me on[protected]. The reference number of transaction is ECOM[protected] PayTm Mobile Solutions through my PNB account no.[protected]. You are requested to kindly refund the money back to my account.

Narinder Mohan Malhotra
Mobile: [protected]

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Yesterday (21st auguest 2021) I have filed the complaint regarding 10g gold purchased from the Paytm in consumer complaints.
Today i received the call from Paytm (they have introduced himself from Paytm) and asked me about the complaint and said my purchase details (that 10 g gold).
He said i'm having 25 % cash back offer when i purchased. And generated one message and asked me to complete the process.
In that message shows 12500 rupees (25% cash of my purchased amount). when i clicked this like it tooks me to paytm page and and got the option to pay the amount.
I questioned them that why should i pay. He promised that this is just verification purpose and money will deduct from my account and will get credited in few seconds. I asked him to verify with minimum account and generated one more message with 2000 rupees. I paid and deducted amount from my account. Immediately he disconnected his call.
I called him again and told..he said his system is showing transaction got failed and money will get back with in 2 hours. But nothing happened and he is not reachable.

I don't know how to take this incident forward. I dont want to get cheated anybody from these people... Here doubt is they have taken my message from consumer complaint portal and reacting immediately with some story to cheat the people...

Aug 22, 2021

Updated by sabaree_m I have received call from the following number (+91 [protected]). I don't know how they got my mobile number and other information.

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Worst service ever faced. I never even suggest to buy anything through ptm to anybody. Bad experience and frustrated.
10 g gold coin got delivered after 17 days from the ordered date. After the payment there was no proper tracker no customer service number. I messaged to customer care so many times but got lazy response.
Even who delivered the product, they are not well behaved... irritating the customer without knowing there own company delivery process.

Courier guy suddenly came (morning) one day and delivered to my home. But not verified the person, phone number, and not even ensured my name. Luckily we we're in the home otherwise he might be given to apartment security or any one else.
Evening he came again after 8pm and asking otp. He said sent as message. But I am not received. He behaves rudely and to return back the product. Finally I received as mail and given the otp. He is not even the process that how the otp will be sending either through sms or mail and arguing with customers simply. Felt very bad.

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I have ordered a mobile phone on 17th August 21 and delivery was showing on 19th August 21 however delivery was not done on 19th August 21. Now I want to cancel the product as delivery was delayed which hampers my plan and purpose of product.i am attaching here a audio clip it is the conversation between me and paytm through courier boy which clearly state delivery was not attempted on 19 aug 2l
Plz ensure paytm to refund me and cancel the product.

Aug 21, 2021

Complaint marked as Resolved

Not want in public domain, directly dealing with paytm

Aug 21, 2021

Updated by rkdeoria Audio file not supported here as not able to attach

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Hello sir
My account was block i want to unblock my paytm account. I call you helpline number maximum time but i am not satisfy their answer. Please sir unblock my paytm account.

My paytm register no.:-[protected]

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Paytm Payments Bank is charging 4% of the total amount spent at an international merchant using their issued debit card. It is unethical at least and illegal at best. I soon seek to apply for lawsuit at High Court at Bombay. This is a formal announcement for that if such a breachment of good will is continued by the business.

Aug 18, 2021

Updated by mrmathewsantoro They are labelling the charge as Forex Fees. Most PSU and Private Banks have around 1.2% international money transfer not for payment at an merchant. For using at merchants it’s zero. Whereas Paytm is charging there 4%. More updates regarding the lawsuit will be posted in the future.

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Dear sir my mobile no [protected] And my account no [protected]
My transaction got failed and money deducted Of rs 1000 Pls Help

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I sold Paytm gold on Sunday but it's been 3 days and still my amount is not being credited to my account resolve it as soon soon as possible please

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I tried to book flight ticket on goibibo on 11th Aug through paytm upi which was linked with sbi bank flight ticket was not booked and amount debited I talked to goibibo customer care they are saying they don't receive any amount... So please refund my amount 9147rs as soon as possible

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Website: My money refund kr dijiye jo chij mere kam ki nai usko kya kruga plz

My pytm wallet se education name se 289 rs gya hai wo mujhe refund chahiye ..agr de sko to de dena nai to me pytm saving account nd wollet dono hi bnd kr duga . I am promise

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I have done online recharge. money deducted from my icici account and paid to paytm mobile solutions. But my mobile is not yet recharged.
Transaction date 13 august. today is 16 august

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Website: Paytm payment bank

I order product on 6 aug, return on 12 aug, amazon processed refund not receive in paytm payment bank,
Order ID:[protected]
reference id:[protected]

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