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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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1743
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PayTM Mobile Solutions reviews & complaints page 49

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V
Vaishali85720
from Bengaluru, Karnataka
Mar 2, 2021
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Amount of RS 3603 wrt PNR NO. YPPMWX should have been transferred to credit shell but it is showing zero balance.
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    S
    Sheerath
    from Noida, Uttar Pradesh
    Mar 1, 2021
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    I ordered a Apple Watch series 3 and the size I was expecting was not same. It did not fit me so I requested for an exchange or refund but Paytm refused my request. This is my first time shopping from Paytm and I am very disappointed. I did not expect such behaviour from them. Their customer care is also unreachable. I am not able to talk to them. I want refund or exchange of my order.
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      H
      Haiderk786
      from Jodhpur, Rajasthan
      Mar 1, 2021
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      On 19 February 2021, I ordered the ikall keypad mobile from Paytm___ Mobile reached me on 22 February___ And due to bad charger on 22 February, I put in a return request ___ but today it has been 7 days but no one came to pick up the return

      My order ID :- [protected]

      Mobile no :- [protected]
      Gmail I'd :- [protected]@Gmail.com
      Mar 06, 2021
      Updated by Haiderk786
      On 19 February 2021, I ordered ikall's phone from Paytm and that phone reached me on 22 February 2021 ___ I sent a return request on 22 February due to a charger malfunction,
      I got a message for pickup but suddenly on 4 March, Paytm canceled the return request and the notification said that you get it corrected at the service center
      There is no service center of Ikall anywhere near me, I want to return this product, please take my product back.

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        M
        Mahima J
        from Chennai, Tamil Nadu
        Feb 28, 2021
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        Dear Sir,

        I recently ordered two case covers on PayTm, one for myself and one for my father. The product that arrived for me was instantly unappealing. It did not have a case inside the wallet and just a patch to stick your phone which I absolutely hated. I asked for a refund. It was denied after 10 days without a good explanation. The case ordered for my father was poor quality and a different colour from the one ordered. A replacement was ordered which did not get processed and eventually after 10 days they rejected the request on no understandable grounds. Throughout the process the customer care process is unreachable and is highly biased against the customer. After years of buying online I had to go back to shopping locally for products. Not to mention the 500 odd rupees that I got ripped off with bad products. I am highly disappointed that people can get away with this in today’s day and age.
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          M
          Mohsin101
          from Noida, Uttar Pradesh
          Feb 25, 2021
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          Website: Paytmmall.com, Paytm.com

          I ordered a Dell Kb216 Keyboard on 16/02/2021
          They delivered me on 23/02/2021
          I was so upset by delivery speed but after all i got the product, i checked with my laptop and it didn't detected i thought it's not compatible with my laptop simply, i requested a return of not compatible, second day i tried my friend's keyboard and it was working like a charm with my laptop, now i go to know that delivered product is defective, and instead of picking up their defective product they rejected my return request now I don't know what to do with it as I've no use of it, I've tried to reach costumer care but i couldn't ! Paytm doesn't allow to take screenshot of their app so I'm unable to attach a screenshot

          Name: Md Mohsin
          Ordered id : [protected]
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            Complicated Guy
            Feb 24, 2021
            Resolved
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            Resolved

            Address: B-121, Noida Sector 5, Noida - 201301
            Website: www.paytm.com

            मैंने ग्रीवेंस नंबर 2576834 पे फ्लिपकार्ट के खिलाफ एक कम्प्लेन किया था लेकिन इसका सोल्युशन मुझे अभी तक नहीं मिला है। न ही कंस्यूमर हेल्पलाइन मेरी मदद कर रही है और न ही फ्लिपकार्ट .
            अभी मैं एक ग्रीवांस paytm के अगेंस्ट इशलिये फाइल कर रहा हु क्यूंकि paytm ने मेरा पैसा रिफंड नहीं दिया है और ना ही फ्लिपकार्ट को बोल कर मेरा प्रोडक्ट दिलाया है, दरअसल मैंने paytm वॉलेट से 29999Rs flipkart को पे किया था, पर फ्लिपकार्ट सीधे तौर पे मना कर रहा है की उसके मर्चेंट को paytm के तरफ से कोई भी पेमेंट नहीं आया है, अतः वो मुझे मेरा प्रोडक्ट नहीं दे, सकते मैंने ये बात paytm को विथ प्रूफ बताया पर वो भी कोई हेल्प नहीं कर रहे है, बस दोनों कंपनीज
            एक दूसरे पे आरोप लगा रही हैं और उनके कस्टमर केयर एक्सेक्यूटिव्स बस डेट्स दे रहे है, कोई सलूशन मुझे अभी तक नहीं मिला है, मुझे कंस्यूमर फोरम से उम्मीद है कि मुझे मेरा रिफंड मिलेगा, , क्यूंकि फ्लिपकार्ट COD प्रोडक्ट भेज दिया जबकि मैंने पैसे pay किया और वो प्रोडक्ट 25 को डिलीवरी हब से लौट भी जायेगा, सो प्लीज मुझे मेरा रिफंड दिलाये या 25 से पहले मेरा प्रोडक्ट। मई सारे प्रूफ्स देने के लिए तैयार हू जो मैंने आलरेडी पेटम और फ्लिपकार्ट को दे दिया है।
            Feb 24, 2021
            Complaint marked as Resolved 
            i got refund
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              R
              Rajat022
              Feb 21, 2021
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              I had processed payment of Rs. 200/- in favour of institute of chartered accountants of India from my bank of india account on 4th Feb 2021 and my UPI Reference id is[protected]

              I was to get acknowledgement number of payment from Institute of Chartered Accountants of India but screen showed transaction failed and also tried to contact with ICAI they say that your amount is pending with Paytm while my bank account ending with 5704 has been debited by Rs. 2000/-.

              Kindly refund the payment to my bank account as i have made an another transaction to them.
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                S
                shruti Zunzunwala
                Feb 21, 2021
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                I have transferred money to a old phone no. Wallet and the phone no. is switched off..the Paytm account is logged off but not deactivated..I don't know if the sim if the sim is owned by anyone now..How should I proceed to get my money back?
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                  Avisek Bhattacharjee
                  Feb 20, 2021
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                  My name is Avisek Bhattacharjee. I'm from Berhampore, Murshidabad, West Bengal. 04/02/2021 I bought Premium quality Short Type-C Fast charging & Data Transfer Reversible Connector Power Bank Cable from Paytm Mall. Order I'd [protected]. 9th February was my delivery date. After accepting this product I discovered that this product was totally misfit for my device. I applied for return & send them a detail video of my problem via Facebook. But they told me to contact with seller. Who choose the seller for their platform? Paytm. Then why I contact with seller? Is I responsible for this incident? They took my money & send defective product . & Now they reject my return request. 189 -38(Cashback) =151 amount is small but is this fair ? Isn't it a cheating
                  +1 videos
                  Feb 20, 2021
                  Updated by Avisek Bhattacharjee
                  I updated a full video here. But now it looking like a blank video. What's the problem? I unable to upload 26.4 mb video. Why?
                  Feb 20, 2021
                  Updated by Avisek Bhattacharjee
                  My Paytm Payment Bank refference no. For this this transaction is [protected].

                  Feb 21, 2021
                  Updated by Avisek Bhattacharjee
                  I submitted this complaints in National Consumer Helpline app & PMO India office. But In Company remark in NCH app Paytm told me to contact with their seller Prime Zone. But why I contact with them? Is I appointed Prime Zone to sell the product to customers? Here is the details picture of NCH & PMO India complaint no & Company remark.

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                    S
                    Sagar Lockhaniya
                    Feb 20, 2021
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                    Meri paytm id login nhi ho rhi h purane account me or me apne new no se account paytm pe banana chahta hun
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                      P
                      parag1995
                      from Guwahati, Assam
                      Feb 19, 2021
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                      Website: paytmmall.com

                      I ordered 4 led bulb at paytm mall online, which are delivered dread on arrival and does not have company logo in the bulbs, order no. [protected] dated 11th feb 2021. Till date paytm mall have not even picked up the detectives nor REFUNDed my money. Paytm mall does not have even any option to talk with customer care directly. Extremely pathetic service. Pl refund my money urgently.
                      Feb 20, 2021
                      Updated by parag1995
                      Already two complaint raised on this issue with Query ref no.[protected] and[protected] from paytmmall app. But there is no pickup till date of the defective material nor I got any refund nor replacement.
                      Feb 23, 2021
                      Updated by parag1995
                      Paytm mall customer care violated it's own policy of 7 days replacement and rejected my pick up return request
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                        S
                        sharada Goud
                        Feb 19, 2021
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                        I paid electricity bill on 19 February. In hurry I wasn't noticed the default tick on the insurance. Iam badly dissatisfied with the transaction. Kindly refund my 199 rupees after the cancelling of insurance.
                        Thank you.
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                          S
                          sharada Goud
                          Feb 19, 2021
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                          I paid electricity bill on 19th February. In hurry i wasn't noticed the default tick on insurence.Iam badly dissatisfied on the payment.Kindly refund my 199 rupees after cancelling the insurance .

                          Thank you
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                            S
                            Soupayan Bhadra
                            from Kāmārhāti, West Bengal
                            Feb 17, 2021
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                            Address: 19,pirpukur Road, More Bansdroni
                            Website: Paytm.in

                            I have paid my college fees of Rs 3785 using my Paytm wallet through Billdeskutil gateway.

                            But Paytm is showing that the transaction is successful and also the amount was deducted from my Paytm wallet but the transaction was not successful on the other of Billdeskutil.
                            Feb 17, 2021
                            Updated by Soupayan Bhadra
                            Proof of payment.

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                              A
                              Ansh 77
                              from Mumbai, Maharashtra
                              Feb 16, 2021
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                              Address: malad west , mumbai

                              Havent reeived cashback as promised by paytm for mobile purchase
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                                D
                                Deepak Menezes
                                Feb 16, 2021
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                                Hello Team,

                                I was doing a payment using my AXIS Bank NetBanking for Behrouz App on Jan 30th 2021. The amount was Rs. 1159 . The first transaction failed first time and hence was forced to pay second time . I did pay and second payment was successful . I waited for 10 days and reached my bank on Feb 9th .They said to wait further . So when I called them today they told both transactions are successful and credited to "PAYTM MOBILE SOLUTIONSPVT LTD" . Below are the details of transactions success info from Axis bank

                                Please refund the additional payment . Attached is bank transaction details and below

                                --[protected]
                                --[protected]

                                I only got one order successful on Behrouz
                                Feb 26, 2021
                                Updated by Deepak Menezes
                                Still no one got back to me
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                                  A
                                  Ashish Kushwah P
                                  Feb 14, 2021
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                                  Address: Post office road purana joura dist Morena m. P

                                  My account is blocked help me move [protected]
                                  Feb 14, 2021
                                  Updated by Ashish Kushwah P
                                  Dear sir madam please help unblock my account MO [protected]
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                                    Arvindabc
                                    Feb 9, 2021
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                                    Address: Vill - Barwan Mishra Tola, P.O - Inayatpur, P.S - Daudpur, Distt - Saran
                                    Website: Paytm

                                    Hello Sir/Madam,
                                    I have booked GoAir flight ticket through Paytm on 21 february 2020 (Journey date - 7 April 2020) and booking amounts are 5775rs. Due to lockdown flight are cancelled. I contact with goair customer care and paytm customer care and then rescheduled ticket, at the time of rescheduling ticket fare was low hence I got rest amount refunded. After 6 months I got a mail where my ticket are automatically cancelled through airline end. I again contact with goair customer care and paytm customer care for refund my rest amount, they told me it will refunded. GoAir have refunded 3840rs from their end, but paytm hold my money. I complained many times to paytm, but they only make complaint and not refund.
                                    So please check it and refund my 3840rs as soon as possible.
                                    Pnr - K7NRRM
                                    Parshuram Singh
                                    Journey date - 7April 2020
                                    From - Patna to Srinagar
                                    Contact no - [protected], [protected]
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                                      9
                                      9444878007
                                      from New Delhi, Delhi
                                      Feb 9, 2021
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                                      On 08/02/2021 I booked ticket in IRCTC for Rs 480.97and made payment thro ICICI net banking at 14.02 PM vide Transaction ID [protected].Due to some reason it is wrongly credited towards PAY TM MOBILE SOLUTION .Requested return of the money back to ICICI, apologizing for the happening. K.vincent.
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                                        Khadeer Khasim
                                        Feb 8, 2021
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                                        Using PayTm, I had booked a Vistara flight from Delhi to Hyderabad for 6 January 2021 which was rescheduled and I denied the rescheduled flight and opted for full refund ticket fare.

                                        Vistara was quick in responding to my refund request and they sent an email saying that refund has been issued from their end and it is pending with my travel agent which is Paytm.

                                        I have been contacting Paytm for follow up on the status of my refund, but they always keep saying that it will take some more time. Their 21 working days finished on 28 January 2021 and yet I have not received my refund.

                                        I need my refund on priority. Paytm can't expect their customers to wait longer than defined timelines. I can no longer wait and I am already in the process of filing a suit to claim damages. I kindly request Paytm to prepare for a suitable compensation in response to my suit
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