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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 496

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S
siddharth_gupta2309
from Bengaluru, Karnataka
Jan 26, 2017
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Address: Gautam Buddh Nagar, Uttar Pradesh, 201014
Website: paytm.com

I loaded my Paytm wallet through my credit card on 14th jan 2017 with Rs 17000/-. The money disappeared from the wallet along with the passbook history of the wallet. there is no response from the company over last 5 days of repeated complaints. Their complaint number only has an IVR, now able to get in tough with any person in customer care.
Clearly its a fraud that company is running on millions o[censored]nsuspecting indians.
This is the next big scam
RBI should cancel its payments bank license.
Date of incidence : 22nd jan 2017
Location : Hira Sweets, Indirapuram habitat center, Indirapuram, Ghaziabad 201010
The company should add back the amount to the wallet. My credit card has already been charged with Rs 17000/-

Siddharth Gupta
Ghaziabad, uttar Pradesh
siddharth.[protected]@gmail.com
Jan 28, 2017
Complaint marked as Resolved 
the company checked at back end and the money is now reflecting in the wallet. the company's response to emails is much faster than complaints lodged on call center through phone
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Dear sir
I am MOHD IMRAN contact no - [protected] .
Electricity bill pay to 22 JAN 2017 RS 330
BUT Paymen my account credit but bill not pay this time any time complain call this No [protected] but not response my complaint ignore my complain . if not reposne my complain nothing do this payment regarding call me .
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I have withdrawn Rs.10000 from my bank and money is detected fromy bank but not credited to my Paytm wallet
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Sir I am rakesh kumar having a paytm account
Maine 17.12.2016 ko paytm wallet se return to bank me 20000 ₹ transfer kiye the jo abhi tak nahi refund huye hai my order id [protected] and my wallet transaction ID [protected] hai time 14.30 hai mera solution kiya jaye 34days ho gaye abhi tak paise na bank me aaye na hi wallet me please early solution
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    T
    texasinf
    from Thiruvananthapuram, Kerala
    Jan 26, 2017
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    Address: Gautam Buddh Nagar, Uttar Pradesh, 695002
    Website: www.paytm.com

    I have been trying to upgrade my paytm wallet and unable to do it i have requested for upgrade via app and website and also put request through the facebook page still no one is calling or any response and i am starting to think that once paytm becomes a payments bank what will be there level of service and how would they treat there customers really strange that even after putting it in on facebook no responded
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    Mera net problam hone ki vajah se 4 bar recharge ho gya he wo 1 bar karke 3 barke pishe vapsh beje
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      Y
      yogik
      from Mumbai, Maharashtra
      Jan 26, 2017
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      Address: Thane, Maharashtra, 400615
      Website: Paytm

      I have made a payment through paytm for paying off my MGL gas bill which was Rs. 462 on the 13th of January as the due date was 16th and i had received the bill on the 13th itself. The payment was deducted from my bank account but nothing happened, Now i have to pay Rs. 562 as a penalty. I tried calling paytm..but the customer service is so pathetic and wasted that there is no customer executive to speak to, just ivr. I emailed my grievance 5 times to no avail. I want my refund with the penalty amount to be paid by paytm. how am i to go about it...Paytm is a robber ...they have robbed my money
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      Dear sir
      My paytm email. [protected]@gmail.com & mob. No. [protected] and My balance is Rs.198/- sir plz my paytm wailte balance Trasfer my new account
      Email.[protected]@gmail.com
      Mob : [protected]
      Emidete acction
      Reply
      Sir,
      I booked a movie ticket through Paytm on 2nd January and Rs.1530/- was deducted from my account but still I have not received the refund.

      I hope that you will take this seriously and will resolve my issue as soon as possible.

      Regards,
      Devendra Thakre
      [protected]
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        A
        akhileshwar shukla
        from Chennai, Tamil Nadu
        Jan 26, 2017
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        Address: Muzaffarnagar, Uttar Pradesh, 251301
        Website: m.p.-y.tm/e

        Sir,
        Total 4500/ Rs sent from HDFC bank yo my paytm wallet transfer on date 12.01.2017 . Trasaction ID : [protected].

        But this amount is not showing my paytm wallet.
        Pl. add Total 4500/ Rs in my a/c.
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          M
          mahesh acharya
          from Ahmedabad, Gujarat
          Jan 26, 2017
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          Address: Pune, Maharashtra

          I added money to my wallet on 13 th January 2017 but the balance has not been updated and the money has been deducted from my bank account the details are enclosed and hence I am not able to use it to recharge my mobile phone or dth connection
          Please resolve the issue at the earliest so that I can restart using paytm app again
          After all it the question of trust
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            S
            Shibnath Chakravorty
            from Robertsonpet, Karnataka
            Jan 26, 2017
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            Address: 560065
            Website: Paytm

            I am unable to pay for groceries and vegetables even though the app shows a balance. After I type in the receiver's number and hit 'pay' nothing happens.
            I have successfully added money and paid previously many times; it is not working since a fortnight.
            I have paid to 94xxxx8870, and 90xxxx7135 quite a few time successfully. This is not working now.
            My number is 91 [protected]
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              S
              Subodh Kumar42
              from Delhi, Delhi
              Jan 26, 2017
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              Address: New Delhi, Delhi, 110077

              Dear Sir,
              I Subodh Kumar Jha I doing payment to Nokri.in during the payment screen show your payment could not processed however amount from credit card ending no 2561 and starting no is 457704 debited with Rs 3250/- on Jan 2017.

              It is fact that I have not been purchase any service from them so kindly refund my amount at the earliest.
              My contact no is [protected]
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                G
                gitayan
                from Delhi, Delhi
                Jan 26, 2017
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                Address: Kamrup Metropolitan, Assam, 781001
                Website: paytm

                I have recharged an amount of 330 via paytmfor airtel mobile but the transaction has failed but the amount has not been refunded yet.its been pending from last 8 days and they have not refunded the money and no valid response from their side Order No is [protected]
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                  D
                  deepansonofrajan1
                  Jan 26, 2017
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                  Address: Madurai, Tamil Nadu, 625009
                  Website: Paytm

                  Dear sir,
                  I have merge two accounts of [protected] and [protected] . After merge my wallet shows 0 balance . I had Rs 8000 in [protected] account and Rs 0 in [protected] . Plz help me to get my money back
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                    I
                    Islan Nazrul
                    from Mumbai, Maharashtra
                    Jan 28, 2017
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                    Address: Kolkata, West Bengal, 786786
                    Website: Google.com

                    Mobile recharge Rs.80 to Aircel No.[protected] on[protected] not done. The Rs.80/- has been deducted from my bank vide POS 846390(SBI) Pay Tm Mobile Solutions, Noida dated[protected] through Internet Banking. Please refund the same to my Paytm Wallet/bank on urgent basis. If you not receive the money from the bank, the matter will be complained against the Bank(SBI) as the bank has already debited the amount from my Account. Since the matter has been pending from[protected], the same may be noticed to Consumer Forum.
                    Jan 28, 2017
                    Updated by Islan Nazrul                     As above
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                      T
                      tmkhan
                      from Gudivada, Andhra Pradesh
                      Jan 26, 2017
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                      Address: Krishna, Andhra Pradesh
                      Website: indian consumer compliants forum

                      On[protected] an amount of Rs.797/- was paid by PayTm to BSNL broadband landline No.[protected]. I got a message to my mobile No.[protected] that thank you for using your SBI debit card 510×××4273 for a purchase worth Rs.797/- on POS [protected] at PatTm Mobile Solutions txn#460283. But the same was not adjusted to my landline Accouny. So pl.take steps and the last date for the said bill is[protected]. So pl. inform me to my mobile no.
                      Thank you,
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                        B
                        Bhargavi f
                        from Bengaluru, Karnataka
                        Jan 26, 2017
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                        Address: 560037
                        Website: Paytm

                        Recently I lost my credit card, somebody has hacked/used my credit card and they transferred money 17000 from my credit card to paytm.UnAuthorized transaction is happened from my credit card to paytm for 17000 pls provide me the details of what they have done with the money means if they transferred to any account please provide me the account details else if they have purchased any things in paytm please provide me the details.
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                          R
                          Rayoman Kasad
                          from Pune, Maharashtra
                          Jan 26, 2017
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                          Address: Tapi, Gujarat

                          Sir,
                          Someone miss used my debit card and purchase many items on it..please cancel all the order and wanna know who did it ..
                          Here are the details below..
                          1:-Thank you for using your SBI Debit Card 519XX6855 for a purchase worth Rs10000 on POS PAYTM97998 at PAYTM txn# 726826.
                          2:--Thank you for using your SBI Debit Card 519XX6855 for a purchase worth Rs10000 on POS PAYTM97998 at PAYTM txn# 730721.
                          3::-Thank you for using your SBI Debit Card 519XX6855 for a purchase worth Rs5000 on POS [protected] at Paytm Mobile Solutions txn# 245417.
                          Please inform me..
                          My id is [protected]@gmail.com
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                            A
                            abdbasit
                            from Bengaluru, Karnataka
                            Jan 26, 2017
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                            Address: 575001

                            Ordered movie tickets for the first time and an error popped up saying something about the request time out.so i tried it again twice but the same error popped up.after that i checked my account balance and my valance had been deducted for all the three tries. My balance has been deducted when i didnt even know the bookings were successful.did not even watch th movie. Is a refund possible
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                              K
                              KapGupta
                              from Gurgaon, Haryana
                              Jan 26, 2017
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                              Address: 110021
                              Website: Paytm

                              As all the details were on the attested pic of this post . Already after 12 days money is not credited back . I have paid 1700 to paytm wallet . The money is debited from the bank but not available on the wallet . It was written refund initiated within 48 hours but nothing happened . Customer support will not give any answet . I have mailed them many times but they will not respond for any query .
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                                S
                                [email protected]
                                from Mohali, Punjab
                                Jan 25, 2017
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                                Address: Ghaziabad, Uttar Pradesh, 201204

                                Please look at my paytm account is [protected] and register nameis Shri bala ji garments i had 6800 Rs on[protected] but now i have no balance in my account and no passbook entry and no past record show in my paytm account please look that matter i am suffer from last seven day i do not know what happen with me i am send 3000Rs to [protected] at[protected] on22:15pm please provide relevant solution for that.
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                                  D
                                  Dippyrox
                                  from Bengaluru, Karnataka
                                  Jan 25, 2017
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                                  I booked a train ticket today using PayTM wallet. The money got deducted but the railway booking did not go through. I called the customer care number to resolve this problem and was directed to automated messages which said to wait for half hour and the amount will be refunded. There is no option for discussing the problem with a human customer care agent. I raised various tickets regarding this complaint and have still not received a call or response. The amount deducted is Rs 1910. I am a person with limited resources and lose of this kind of money is very critical to me and a digital company like Paytm doesnot have a customer care number where humans can resolve the problem. I cannot afford this kind of lose and dont know who to turn to for help.
                                  This poor quality of service and companies makes me wonder if India is ready for being digital
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                                    B
                                    Banu Kumar AK
                                    from Ernakulam, Kerala
                                    Jan 25, 2017
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                                    Address: Coimbatore, Tamil Nadu, 641111
                                    Website: Paytm

                                    Sri appse anerodh yeki 6/1/2017 ko yeka no [protected] se Mera no [protected] call Kiya sbi se call karahu bollaki apka atm bandha onevalye appa atm renew karnayetu appka atm no battava bolla battaneka badha one confirmation 6ankoka no ayega huse no bhattado me huskobi battadiya battatehi Mera 18000 ajjaru rupees se paytm se pos parchesa Kiya me hisa ka bareme bahutta bara complete ki lekina koi karvai nahi kiya or yeka Dina[protected] call karke appka pass book translation ka copy bejdho boll husko beja lekina koi karvai nahi kiya hiski ovjese paytm ka upper vishawas tutgahi sir
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                                      S
                                      Swathysp
                                      from Chennai, Tamil Nadu
                                      Jan 25, 2017
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                                      Address: Chennai, Tamil Nadu

                                      Hi all
                                      Already I complained three times. This is fourth time. Someone called me and asked about my debit card card details. But I m asking y u r ask my card details like that. I know paytm never called by normal phn number. Aftr asked that question he cut my call. He don't know English also. He know Hindi only. Then how can I believe..till my 5k not refund.i received so many fake calls.
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                                        P
                                        Pavan HP
                                        Jan 25, 2017
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                                        It's been already 48hrs still i havent got my refund amount which got deducted .my paytm number is[protected] and wallet I'd is '[protected]', this is the worst Customer service I have received still now. I have already requested 4 times but still no response.. please go through it refund it soon as possible and I have attached the bank passbook copy where it states that 20k got deducted from my account
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