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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 542

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K
Krisk
from Patna, Bihar
Jan 2, 2017
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Address: Gautam Buddh Nagar, Uttar Pradesh, 91
Website: Paytm

I have made a recharge request to paytm on 01/01/2017.I was in urgent need of balance in my mobile.so I tried to recharge my mobile 5 times.my order Ids are [protected];[protected];[protected];[protected].When I was unable to recharge I tried to cancel the request I sent mails to paytm but every time I got the same auto generated mail.it was written in mail that I could cancel my order after two hours but even after 24 hrs there is no option for cancellation of order.my money has been deducted once.there is no customer support.the worst service I found from paytm.
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    N
    Nallamekala Murali Krishna
    from Mandasa, Andhra Pradesh
    Jan 2, 2017
    Resolved
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    Resolved

    Address: East Godavari, Andhra Pradesh
    Website: www.paytm.com

    My paytm wallet no is [protected] b. gmailid khari6510 .I added 2000 rupees on Thursday 9:30 pm from canara bank to the paytm wallet it will be added .at Friday morning I loss 2000 rupees the wallet shows zero amount it will show the transaction I'd no [protected]. Please explain how it will loss my money from wallet please refund my money . it shows pay tm no [protected]
    Jan 2, 2017
    Complaint marked as Resolved 
    I loss 2000 rupees money Please add money to my wallet only. not to my bank account please check the information and add to my wallet
    Jan 01, 2017
    Updated by Nallamekala Murali Krishna     My paytm wallet no: [protected] .gmail.[protected]@gmail.com .I added 2000 money from canara bank Thursday 9:30 pm .Friday morning it shows zero in my wallet it shows transaction I'd no [protected] please refund my money please solve it soon
    Jan 01, 2017
    Updated by Nallamekala Murali Krishna     Please refund it me
    Jan 02, 2017
    Updated by Nallamekala Murali Krishna     Unknown person asking a lot of information like ATM no, cvv and otm, password .please refund money to my wallet
    Jan 02, 2017
    Updated by Nallamekala Murali Krishna     Please add money to my wallet [protected]
    Jan 02, 2017
    Updated by Nallamekala Murali Krishna     Its not working
    Jan 02, 2017
    Updated by Nallamekala Murali Krishna     Customer is unsatisfaction about loss of money no one response about to refund y ur maintain the customer service close it
    View replies
    Dear paytm, please refund money to my paytm wallet some fraud people asking about bank details. Please take criminal action on them
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      C
      Chetan wankhede
      from Gondia, Maharashtra
      Jan 2, 2017
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      Address: New Delhi, Delhi
      Website: Www.paytm. Com

      I transfered money rs 2500 from my bank account (axis bank) to my paytm wallet no. [protected]. Very soon the msg from our bank came that the amount has Ben debited. But my wallet didn't receive that amount after waiting or 24hrs we contacted our bank. it said that your money has been debited but we just can't help you to refund it back in your account as we have no information. As per the FAQ shown by the paytm app we waited for the next 48hrs. Soon we were helpless we contacted to paytm costumer care no. Again the same thing. I wrote a complaint earlier too. One person from paytm contacted us he assured us that our money we'll be refunded in next 48hrs. But nothing happened. I'm totally confused and now irritated too by this kind of inconvenience. Please I request you again refund my money back.
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        M
        Maitree Pandey
        from Delhi, Delhi
        Jan 1, 2017
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        Address: 110023
        Website: Paytm

        Money transferred 3000/- on 13 Dec from Paytm walllet [protected] to the other Paytm wallet [protected] has not been realised till date.

        I have lodged multiple complaints but despite their replies that money has been sent, it has not been received. Is has caused considerable mental harassment & has consumed lot of my precious time. These portals do not have customer executive like the credit cards have& it is not possible to speak to Paytm. The process is completely opaque.
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          K
          Kalangi Srinu
          from Hyderabad, Telangana
          Jan 1, 2017
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          Address: Guntur, Andhra Pradesh, 522001
          Website: indian customer care complaints

          I have refunded my patym cash to bank account but i didn't receive my money in bank account i want my 10000 back in to my account please i need my money urgent. I hope that you guys will refund my money as early as possible. I love your services but i have get inconvience in this time so please try to understand my situation refund my 10000rs to my bank account
          View replies
          I have refunded my patym cash to bank account but I didn't receive my money in bank account I want my 1000
          back in to my account please I need my money urgent. I hope that you guys will refund my money as early as possible. I love your services but I have get inconvience in this time so please try to understand my situation refund my 1000rs to my bank account
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            P
            pepekang
            Jan 1, 2017
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            Money got deducted without my concern

            Address: Gautam Buddh Nagar, Uttar Pradesh, 795010
            Website: paytm

            Sir, on 29 Dec someone hack my bank account and order two items at paytm. A sum of Rs 22, 000 has debited at paytm mobile solution noida and a sum of Rs 2, 500 at paytm apps noida..kindly please stop this order as i didnot order it.kindly please help me and contact me as soon as possible [protected].i will be waiting for your call. so please help me and stop the order and return the amount at my account...
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            P
            pb29
            from Etawah, Uttar Pradesh
            Jan 1, 2017
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            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
            Website: paytm.com

            I am amit from Rajasthan. on 24 December 2016 at 9.14 pm I successfully paid rs 2740/ for electricity bill (Jodhpur Vidhut Vitran Nigam Limited). but amount is not received by JVVNL. I emailed to paytm but they did not solve it.I am Attaching photos for claim. Transaction receipt order no.#[protected].
            RECEIPT NO.[protected]. please solve my problem or refund my money. I selected paytm to pay online because I have cash problem.I belong to village.thank u
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              T
              tanumoy
              from Kolkata, West Bengal
              Jan 1, 2017
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              Resolved

              Address: 560037
              Website: paytm.com/myorders/2296865283

              1st dec, 2016 1:42 pm: bill payment made for act fibrenet broadband vide dc transaction no [protected] from paytm account: [protected]@ymail.com; while doing the payment code "grab50" was applied successfully
              Cashback didn't yet received and it's been a month now

              Raised a ticket vide number 13056785 for receiving the cashback unfortunately no one turned up with proper resolution
              Without getting any proper response from paytm, raised another ticket vide number 14336738 for the same issue - cashback not received; however same thing this time - no one turned up

              I want to get a proper reply and resolution at the earliest
              Apr 1, 2017
              Complaint marked as Resolved 
              Got the resolution
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                R
                Rohtashk
                from New Delhi, Delhi
                Jan 1, 2017
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                Address: New Delhi, Delhi, 110012
                Website: www.consumercomplaints.in

                We had tranfer payment from bank to paytm but not received and my money deducted from my account. 500rs

                We had tranfer payment from bank to paytm but not received and my money deducted from my account. 500rs

                We had tranfer payment from bank to paytm but not received and my money deducted from my account. 500rs

                We had tranfer payment from bank to
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                  R
                  Rushik Jain
                  from Mumbai, Maharashtra
                  Jan 1, 2017
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                  Address: Mumbai City, Maharashtra, 400012

                  On 27 nov 2016 i transfered rs 10000 from paytm to my bank ac. But i still not receive money to my bank ac. When i complain in paytm care they told me that money is send to ur bank ac and make an enquiry to ur bank. I had made an enquiry to my bank they jst told me that no data can be avail throgh this reference no so u should contact ur paytm care. Its more than 35 days and i m complaining u again n again but no refund is added neither to my bank nor to my paytm wallet. Plse help me its an huge amt.
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                    V
                    vijethbalila
                    from Koppal, Karnataka
                    Jan 1, 2017
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                    Address: New Delhi, Delhi
                    Website: www.paytm.com

                    My paytm wallet no. is [protected] and email id [protected]@gmail.com, last Friday I transferred ₹429 from my paytm wallet to my bank account, but the amount wasn't received in bank. But, paytm shows as its transferred. I had already complained it to paytm care couple of times, but even after a week I'm not getting my money back. Please go through my problem.
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                      S
                      Swapy12345
                      from Morjim, Goa
                      Jan 1, 2017
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                      Address: Pune, Maharashtra, 411048
                      Website: Krazybee

                      I have done the paytm wallet recharge of Rs.2000 on my mob no.[protected] on date 27/12/16 from krazy bee...but my mobile number was not resistered on paytm before recharge of paytm wallet, after that i have opened my new account on this number but still i have no money in my wallet..i have proof of it.I m attaching it..plz sir i want my money back. Plz also check on mob no.[protected] and reply as soon as possible .Plz give my money in the wallet.
                      ...Order transaction:
                      Txn Date.[protected]
                      Txn ID. [protected]
                      Order ID. KB161227D7MOAA827
                      Txn Amount. 2000.0
                      Txn Type. SALES_TO_USER_CREDIT
                      Txn Status. SUCCESS
                      Pos Id
                      Additional Info/Print Txn Receipt
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                        A
                        Ankita####
                        from Ajmer, Rajasthan
                        Jan 1, 2017
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                        Website: paytm.com

                        This was the complain lodged to paytm care :

                        "sir, kindly let me know about my complain made on[protected] which was as follows :
                        Request for transfer of rs 6000 from sbbj sb a/c no...507 via debit card...405 to my paytm account wallet (Mobile number 7073*) was made on 25.11.2016 and the request was informed as successful (Query processing) at 5 pm, the amount was debited from sbbj a/c on 25.11.2016 but it has not been credited in my paytm account wallet. Please help.. Help!!!"
                        No response has been received from paytm till date. I am a student. Please help.
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                          R
                          Ranjan Pratihast
                          from Gurgaon, Haryana
                          Jan 1, 2017
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                          Address: 110086

                          Paytm_wallet

                          Transferred to Bank
                          Bank Txn ID: [protected]
                          Paytm Cash Txn ID [protected]
                          [protected]:56:26 PM

                          Rs 5, 000
                          -
                          SUCCESS
                          PAYTM says by written money back 7 to 8 Days But
                          today till date i have not receive money in my account
                          and paytm custmore care is not positive respone for me
                          we checked by bankand my account but i have not received moneyin my account
                          atlast plse refund money fast for my account
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                            D
                            Dhurendra singh
                            from Surat, Gujarat
                            Jan 1, 2017
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                            Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli
                            Website: www.paytm.com

                            I m Dhurendra Singh.my mobile.[protected] & my email ID is - [protected]@gmail. I had 12000/- money transferring from my a/c to paytm on date[protected] at 23.30. But money cut in my a/c and not received in my paytm. Order no.is - [protected]
                            I had already 1 complain no. Is[protected]
                            But after 8 days not found money so please refund my money.
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                              R
                              Rama Mylavarapu
                              from Ernakulam, Kerala
                              Dec 31, 2016
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                              Address: Bangalore, Karnataka, 560032
                              Website: Paytm

                              I recharged with 1000 rs and money credited in paytm wallet, and debited from my citi bank account on 28th November 2016, after few days when I login and check paytm account balance is zero.

                              I called them and emailed then lot of times, they are not yet all responding,
                              I think we have to take it serious and raise the issue in social media and also cyber crime department, this is really cheating.

                              Let us start agitation against this scam.

                              Thanks,
                              Rama kishore
                              [protected]
                              [protected]@gmail.com
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                                J
                                Jasvir Mehlu
                                from Ambala, Haryana
                                Dec 31, 2016
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                                Address: Gautam Buddh Nagar, Uttar Pradesh
                                Website: Www.paytm.com

                                Money is deducted form ptm wallet but not submit to my bank account 350 rs. Wallet trxn id is [protected]and said sbi just gave us a reference number 74332746356635548986335 for successful refund of rs 350 from paytm to your bank account. Please contact your bank for any further query quoting this number. It has 11 days passed and i haven't refunded my money. I try to customer care of patm but they don't pay any heed to this. This is very fraud systm of pytm
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                                  N
                                  Nagar16
                                  from Noida, Uttar Pradesh
                                  Dec 31, 2016
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                  Website: www.paytm.com

                                  Actually I transfer to bank rs 3000 on[protected] but I didn't received anything in my account I also contacted with my bank as well but they are saying that there are some problems from Paytm and Paytm is keep saying that the transaction has been sucessful and then I told them that I didn't get anything then they keep saying that we will call you back in next 24 to 48 hours now I got stuck with Paytm
                                  I am done with Paytm now I just want my money or else I will go to court.
                                  VIPIN Kumar Nagar
                                  +91-[protected]
                                  Email: [protected]@icloud.com
                                  Dec 31, 2016
                                  Updated by Nagar16                                   Complaint not resolved yet I don't know what's happening
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                                    V
                                    Vamsi Krishna Chowdary
                                    from Hyderabad, Telangana
                                    Dec 31, 2016
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                                    Address: 500034
                                    Website: paytm

                                    I have transferred the money ton the wrong person
                                    and i have filed a complaint in paytm about
                                    they are doing nothing about it
                                    how to solve this
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                                      R
                                      Rajesh Duary
                                      from Delhi, Delhi
                                      Dec 31, 2016
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                                      Sir 15 days before i want to add rs.2400 into my paytm walllet. but money was not added also deducted from bank. I have wanted to contact paytm customer care, sended almost 50 mails but there is no reply from that end. Also all paytm customer care nos. are fake, there is no executive. so please anyone solve my issue so that i can get my money back.
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