PayTM Mobile Solutions Complaints & Reviews

I booked a ticket from hyderabad to bangalore using paytm app. I had done 3000/- payment to paytm for the ticket. On travelling day i got a call from travels saying they didn't receive 3000 from the paytm. They suggested me to contact paytm costumer care. I raised a complaint in paytm app. As per patym policy they should assign a executive with in 2 hours after an complaint is raised but it didn't happen. I raised another ticket after 3 hours but is of no use. I approached bus service provider and i explained him the issue. He openly said he will allow me to board the bus only if i pay 3000rs. I also suggested to cancel the ticket from his end if he didn't receive the amount paytm. He neither doing that.

I completely frustrated with the paytm management. I went to the boarding point and had conversation with the bus driver but is of no use. The bus driver with anger told me that he allow me to sit in the bus only if i pay 3000/-. I forced to pay 3000rs to cancel the ticket from his end. As he said he cancled my ticket but i didn't get any mail or message to my mobile. He showed the proof that he cancled my ticket.

On the day of travel, i raised the first complaint at 12pm which is 8 hours before the boarding time (8:30pm). Its been 4 days, i didn't get any response for my complaints on paytm. I completely fedup with these unethical behaviour of paytm.

My name is rachhpal singh
I'm complaining about this issue to the paytm form the last four months from 15th may 2020. I'm facing a problem when i am about to open a merchant account or accept payment method all in one qr code. Every time it says that you name is not matched with you given pan card. But that jus annoying. I've been using this pan card for multiple pursoes to pay tax/gst bank accounts and many more. Whenever i call merchat department the would say that it is kyc related issue and transfer my call to kyc department and the kyc department says that they only deal with normal paytm accounts related kyc and says that merchant account kyc department is different that i should merchant department. As you can imagine they shifting my call to merchantkyc # kycmerchant and vice versa. Nobody knows what to do. Last month in august 2020 some from you support service said that i should d-link my documents and i'll be able registered again in paytm and successfully open a merchant account. But it didn't work.
I just want to open a merchant account in paytm and you guys arn't helping.

I booked an air ticket for Indigo airlines using Paytm. The amount paid was Rs. 8934.(Rs 8000 using Paytm gift voucher + 934 from Paytm wallet)

Due to lock down the flight was cancelled and the airline initiated full refund without any deductions. As per airline, a refund amount of INR 483 was processed on 29 March 2020 and the remaining amount was processed on 07 June 2020.

But Paytm failed to refund any amount. They showed wrong calculation and the refund amount is zero

I purchased clash of clan september gold pass amounting to rs. 399/-only inr on 05.09.2020. I neither received gpa number nor email for the same. The said amount is debited from my account and credited to times of money limited through inb, but i am yet to receive my purchase or my money refunded. Have also contacted clash of clan support and google pay customer service and they said they ate not responsible.
Kindly activate my purchases or refund my money at the earliest.

Yours sincerely

Sir,
Ordered two books but received one.
My order on i'd is [protected].
No customer care number given (Only computerised voice speaks, useless), no email id given

Meenakshi

I have order a handbag it shows as delivered on 22 aug 2020. But i haven't recived my product. My order id:[protected]. My mobile no. [protected]. I payed using sbi upi and the money also not refunded. Either deliver my product or refund my money.

[protected], order id - [protected]
Still no delivered my courier. No otp recd from paytm terefore courier retun back. Still no payment recd from paytm. I think we should never be prepaid order from paytm...

I was making a payment to mahavitaran through Mahavitaran App on 2nd September 2020. Used payment mode as paytm. After entering OTP, I got error message. 2150 amount got deducted from bank account. It did not reflect in mahavitaran account. Also I Did not receive Receipt/mail. No details in paytm app either.
Bank deduction details as given in screenshot mentions only name and amount.

Kindly help.

I paid INR176 to [protected] on August 20, 2020, at 2:47 pm (Transaction ID: [protected]) but the receiver has not received the money till now. In the Paytm passbook, the payment is shown as successful but the receiver's passbook doesn't reflect the payment. I called the customer care but no satisfactory response was received.

I was making a payment at dominoes using the paytm option. On initiating the payment process, I made the payment using my registered Sbi debit card at paytm. The money was deducted during initiated payment process. However, the order was not confirmed at dominoes. The dominoes helpdesk have said that they didn't receive any payment through paytm.

I can see in my bank statement that Payment made by debit card-OTHPG 067216 PTM*PAYTM

You can see the transaction process through which payment was deducted from my account in the attached screenshot.

By mistakenly i have done my recharge In wrong number .

Dear sir/mam,
Hope all is well!

I was making a transaction on provided link https://www.naukriprojobs.co.in of amount 10/- through axisnet banking on dated 31/08/2020.
Transaction failed but, 10000/- debited from my axis account no.[protected] and didn't returned back.
Here is id where money received : inb/[protected]/paytm mobile solutions pvt.
Therefore, kindly take essential action on priority for refund of 10000/-rupees.
This is for your kind acknowledgment and take essential action on priority.

Thanks and regards
Bimlesh kumar
Mobile no [protected]

Dear Sir
I am a regular customer o[censored]sing Paytm through my Laptop (only) for the services like mobile recharge, TV recharge and Bill payment etc.

I am not using smartphone mobile for such purpose.

I am unable to longing in Paytm from yesterday night and I am disturb because I am avoisd to go out due to lock down.

I am using Mobile no as login and passward
I have attached the issue which comes to download paytm app.

Please help me I will be thankful to you
Thanks with regards
N Chandra

My paytm account is blocked for security concerns. I tried to unblock my account as per the given procedure but paytm didn't unblock my account. Also the balance in my paytm wallet is forfeited. This is so unfair. Atleast my paytm balance should be transferred to my bank account.

Please

I made a flight booking on 4th feb 2020 from CCU TO BLR. The amount was 4522 . Due to some technical issue my transaction got failed and my entire amount was refunded back. Then I received a message from paytm that my booking is on hold because the transaction failed so kindly pay using the link specified in the message to confirm your booking. I paid again using the link on 6th Feb 2020 and my booking was confirmed. I got confirmation from Indigo . My PNR - IFBU8S was generated and my flight was confirmed .

But in my Paytm app the same booking id - [protected], the transaction was still shown failed . I raised query regarding this .The Executive told me it will take some time but we will update it soon .Till date it is not updated by paytm Team and now i am facing issues due to it.

My flight was cancelled due to covid . The airlines initiated a refund of 4243 on 21st July 2020. I have confirmation mail from airline that they have refunded to the travel agency one97 communication/Paytm. But i still havent received my refund .

I have spoken to many of paytm executive on phone . The all understand my issue . Agree that I am eligible for the refund of 4243 . They escalate the matter to the backened team but the team again replies me with the same mail that they have refunded for the booking id - [protected] .
Its not my fault that the team never updated my booking id with the second transaction that i made. They are again and again checking with the same booking id but my query is to refund the amount for PNR - IFBU8S which is not associated with any booking ID.

I have made payment of 28476.47 in my Indiabulls loan account number IPERJMN02479175
And it’s not credited please do the needful as soon as possible.

Following done by Times of Money Limited from my SBI Account. Kindly give my money back.

26-Aug-20 TO TRANSFER-INB Times of Money Limited-- [protected]IGAJGRBMF7 TRANSFER 100

26-Jul-20 TO TRANSFER-INB Times of Money Limited-- [protected]IGAJASFHO2 TRANSFER 250

27-Jul-20 TO TRANSFER-INB Times of Money Limited-- [protected]IGAJAVQTI5 TRANSFER 250

27-Jul-20 TO TRANSFER-INB Times of Money Limited-- [protected]IGAJAVRMZ7 TRANSFER 400

27-Jul-20 TO TRANSFER-INB Times of Money Limited-- [protected]IGAJAVUIS0 TRANSFER 800

12-Mar-20 TO TRANSFER-INB Times of Money Limited-- [protected]IGAIHGSHV2 TRANSFER 800
12-Mar-20 TO TRANSFER-INB Times of Money Limited-- [protected]IGAIHGSRQ4 TRANSFER 1, 600.00

12-Mar-20 TO TRANSFER-INB Times of Money Limited-- [protected]IGAIHGUME9 TRANSFER 800

I was making a payment to mahavitaran through net banking for electricity bill.
Transaction processed on 26 Aug 2020 from my account number ending with 3194 for Rs. 1830.00.
"as per the bank records the transaction INB/[protected]/PAYTM MOBILE SOLUTIONS PVT LTD/ on 26 Aug 2020 for an amount of Rs 1830.00 from your account number is successfull and the PRN number for the same is [protected]"
Bill is deducted from my bank account.
But email / messages not received for receipt.
Payment not received to mahavitaran.
Mahavitaran bill details are as per attached screenshot.

Please credit amount to bank account or give receipt for payment given to mahavitaran.

Paytm — non refund of my money rs 1899 deposited in their wallet
shashiggn on Oct 1, 2019
Mark as Resolved
Phone/Mobile Number:
[protected]

Consequent upon an sms on my android lenovo vibe k5 plussnpa 2 psk phone from themisale.com/product/product advertising sale of redmi note 7 pro phone at discounted price of rs1899/-, i applied for the same giving necessary details of my name, mail id, phone no., and address for delivery of the product. The payment for the same was duly collected from my bank syn. Bank through atm and the details are appended below:-
Paid for ordertoday sale order #[protected]transaction id [protected]-07-18 02:55:04 pm
Rs 1, 899
-
Success
Paytm_wallet
Added to walletfrom: syndicate banktransaction id [protected][protected]:31:13 am
Rs 100
Success bank txn id: [protected]
Paytm_wallet
Added to walletfrom: syndicate banktransaction id [protected][protected]:22:56 am
Rs 1, 799
Success bank txn id: [protected]
Paytm_wallet
Now my concern is that the merchant sale order appears to me a fraud party since no expected date of delivery is so far confirmed by them.
As such i therefore, request you to kindly restore back my payment of rs 1899/- back to me immediately. Thanks & regards.
Truely yours
Shashi kant
B. Tech. Iit kanpur p. G. Dip. Iit roorkee
Mob [protected]
R/o h. No. 921/ swami vivekanand block, saraswati vihar, hsg. Bd. Cly., chakkarpur, gurugram-122002 (Hr)
Updated by shashiggn Oct 04, 2019

No refund almost 3 months have elapsed since I deposited Rs 1899 in their wallet on18th July'19
Updated by shashiggn Oct 14, 2019

My consumer complaint docket no. 1645753 has since been disposed off without resolution.
Please investigate into the matters and do the needful resolution urgently.
Updated by shashiggn Oct 31, 2019

Paytm
It is Paytm who paid my money to a fake link and therefore Paytm is most likely for legal action against Paytm. As such be ready to face this or else refund my money Rs 1899 immediately without delay.
SHASHI KANT
[protected]

Paytm account unblock