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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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V
Vishal.k947
from Pune, Maharashtra
Dec 7, 2016
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Address: Mumbai City, Maharashtra, 400005
Website: www.paytm.com

I tried to add Rs 350 in my paytm wallet on 21 Nov 2016 around 22:15, but while adding money the transaction failed .However the money was deduced from my bank account and didn't show up in my paytm wallet.

My registered id with paytm- [protected]@gmail.com

I first tried to contact paytm through [protected]@paytm.com but they didn't help me much. Please refund my money to my paytm wallet as soon as possible.
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    A
    Abhishek Singh Kumar
    from Ankleshwar, Gujarat
    Dec 7, 2016
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    Address: Bharuch, Gujarat, 393002

    Dear sir/mam,

    I have done a transition for my vodafone no. bill payment, first 3 time status shows that the transition is not completed so i pay one another time, but when i check my bank statement i shows that the amount deducted from my account twice.

    I have many time try to reach your care by toll free no.[protected] but call not connected.

    O please revert my amount back to my account.
    Transition id: image with trns. id uploded.

    Abhishek singh
    [protected]
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      M
      MKJaswal
      from Mumbai, Maharashtra
      Dec 7, 2016
      Resolved
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      Resolved

      Address: 560100

      Had rs 3, in paytm wallet, dated 12dec.2016.
      Added rs 100 at 5.44 pm, from sbi account.
      Transaction successful.
      Accepted by paytm also.
      But the wallet still shows rs. 3.
      What did you do to my 100rs., i want them back.

      From sbi account: pos no. [protected]
      Txn no.: 507984

      Paytm mobile no. [protected]

      I will not be now that frequent on paytm until request resolved.
      Learnt a lesson. Thanks to you.
      Now please give my money back.
      Dec 9, 2016
      Complaint marked as Resolved 
      Just got back my Rs.100, in Paytm Wallet. Apart from putting complaint here I also put it in paytm.com. No other communication with the company.
      Dec 02, 2016
      Akshay Chatur's response
      Top limit crossed
      My top limit has crossed and number also changed and give me the solution what can I do for solving this problem
      I am upload the 5000 many from my bank account in paytm wallet after some time i seen that cash is refund but cash nither reached in my bank account nor paytm wallet.and this time show that paytm account is bloked.so kindly help me. i am suffering from a lot of problem.
      My credit card number is [protected].
      I had added RS. 300 about 15 minutes ago to the paytm wallet. Although the amount has been debited to my credit card account, the same has not been added to my paytm wallet.
      Please get this amount added urgently and confirm.

      Prakash Narayan
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        C
        chiman jinandra
        from Mumbai, Maharashtra
        Dec 7, 2016
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        Address: 400068

        Dear sir/madam
        this is in regards to my telephone no. [protected], i have transfered Rs. 2000/- from my debit card to pay tm wallet, and i have transaction no.[protected], where as my money is being deducted from my account, but due to poor intenet quality it took long time to credited to paytm account, i have checked my passbook where ther is no balance, so what about my money transfer to your Paytm account, i am really worried that what will be happening to my 2000 rs., hope you will give me immediate reply or give us telephone no. where i can speak directly, hope to hear from you at earliest
        thanks-chiman jinandra - mob. no. [protected] / [protected]
        Dec 07, 2016
        Updated by chiman jinandra
        Dear sir/madam
        this is to inform that i have paytm account but was not using it, as i wish to start the using of paytm, i have transfered rs. 2000/- to my paytm wallet, and its get transfered from bank and not credited in my paytm account, i have made complaint to paytm and said my money is stuck, so some one called from paytm and ask fro my last four digit and cvv no. to transfer that amount to paytm wallet, but with my surprise person has deducted rs. 9999/- and Rs. 8000/- from my debit card account, also rs. 1000/- is transfered to but i didnt get any balance in paytm, i feel that i am cheated and they have deducted my balance and tranfer to some one... i just want to know how i can get my money back
        Money sent to bank not received in bank account. I have complained 3 times but no response from paytm. What about my money?
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          V
          Veerendra B
          from Pune, Maharashtra
          Dec 7, 2016
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          Address: Pune, Maharashtra, 401145

          On 5th dec paytm to paytm i want transfer amount of Rs 788/- but the transaction failed and it debit from my account 788/-, , so my order number is [protected] & cc transaction number is 242101, , so kindly please refund mu amount to my account, , My mobile no [protected] please contact me please please refund my money very urgent please contact me please
          Dec 07, 2016
          Updated by Veerendra B
          Please refund my 788 rupees amount
          Automatically my account withdrawal 200.00 rs. without my Permission By Paytm .
          The status of my recharge is 'processing' from last 10 hours, I don't see an option to cancel my transaction and I have already mailed them to refund the amount, but I don't see any relevant response.
          They have already deducted the money, I request them to initiate the refund.

          +91 [protected]
          Recharge amount - 265
          Order Number- [protected]
          I have done two recharges but i dint get those recharges but my account get deducted. pls help me to get it resoved

          order id : [protected]
          order id: [protected]

          sanket nakhate
          [protected]@gmail.com
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            V
            vinay katakam
            from Hyderabad, Telangana
            Dec 9, 2016
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            Address: Gautam Buddh Nagar, Uttar Pradesh
            Website: Paytm.com

            I lost totally 52934 in paytm... Wt happening i not understanding.. My number is [protected]. Initially i lost 2934. I registered a complaint. Paytm customer care people called me via [protected]. And said that there was an technical error arraised and they were sending one otp and after saying that otp we r able to send money to u. I told them the otp. 50000got debited from my account. What they are dng i dont understand. Pls resolve it soon. If i commit suicide i will right paytm name in suicide note and attaches all the proof. I am a student and that money is my training fee. If this reaches to my father no need of suicide. he only will kill me. Pls save life lord
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              S
              Sunildabak
              from Puducherry, Puducherry
              Dec 7, 2016
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              Address: Chennai, Tamil Nadu, 600108

              I booked my railwat ticket through irctcand pyd through paytm wallet but there is no clue of my tickets ans the money in gone from my paytm wallet . And there is no clue pf my tickets. The custome is always busy no xusotmer car local number i lost 50 rs in making call s to the noida a customer car number . This is a total fraud by paytm . This has happened twice with me . This red bastard s i will go to court .booking id -[protected].
              Dec 07, 2016
              Updated by Sunildabak
              My mobile number is [protected]
              Dec 07, 2016
              Updated by Sunildabak
              My mobile number is [protected]
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                S
                Sanjay Singh Katariya
                from Puruliya, West Bengal
                Dec 7, 2016
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                Address: Lalitpur, Uttar Pradesh, 284403

                सर
                मेने डेबिट कार्ड से पेटिम मे 100 रू टान्‍सफर किये दिनांक[protected] को और वो पेटिम में आ गये है मगर उसकी जरूत न होने के कारणउस मेने एकाउन्‍ट में वापिस कर दिया है मगर वह रू अभीतक नही हाये नाम संजय सिंह कटारिया मो0 [protected]
                Dec 07, 2016
                Updated by Sanjay Singh Katariya
                Transferred to BankBank Txn ID: [protected]Paytm Cash Txn ID [protected]-12-04 09:09:51 PM
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                  S
                  sheth.abhishek
                  from Sitarganj, Uttarakhand
                  Dec 7, 2016
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                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                  Website: www.paytm.com

                  Dear Personnel,

                  I have made recharge of DMRC SmartCard No. 75443956 through Paytm of Rs.200 on 1st Dec, 2016 with Order ID:- [protected] through PAYTM. The Payment receipt is attached here with. The recharge was successful but not has been reflected on Metro Card.

                  As I have tried PAYTM and DMRC both related to this issue, both of them didn't replied me till now. I have continuously mailed them related to this issue. But failed everytime.

                  Kindly look into this issue and resolve ASAP.

                  Regards
                  Abhishek Sheth
                  Dec 12, 2016
                  Updated by sheth.abhishek
                  Kindly find the attached mail from DMRC for my complain (reference no.[protected] to PAYTM. They have mentioned that your transaction has not been reflected to their system. Kindly make positive and needful action and resolve the issue ASAP.

                  Regards
                  Abhishek Sheth
                  ([protected])

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                    A
                    Al Qamar Yaseen
                    from Gurgaon, Haryana
                    Dec 7, 2016
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                    Website: Paytm

                    I am alqamar yaseen user of paytm .before 4 or 5 days i have transfered amount of 5000 to a bank account from my bank account using paytm. But the amount is deducted from my bank account and the other party didn't receive the money yet... And i didn't get my money back . AND i think the amount of 5000 is huge according to me ...so please take a stape against it as soon as possible And help me to get my money back.. Thank u...
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                      T
                      Tejash Trivedi
                      from Ahmedabad, Gujarat
                      Dec 7, 2016
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                      Address: 380061
                      Website: paytm.com/myorders/2301842902

                      Date : Dec 02 2016, 11:03 am
                      Payment of Rs. 1420 failed !
                      Your Order No is[protected]
                      Your payment has been declined by your bank. Please contact your bank for any queries. If money has been deducted from your account, your bank will inform us within 48 hrs and we will refund the same.

                      Didn't get Refund as per PAYTM's Promiose
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                        B
                        barpathi Akhil
                        from Hyderabad, Telangana
                        Dec 7, 2016
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                        Address: 500053
                        Website: www.paytm.com

                        Hi,
                        Order Id: [protected]
                        Paytm Cash Txn ID [protected],[protected], 02:18:27 PM

                        i sended money 7000/- from Paytm wallet to my Bank Account but the Status Showing still "Refunded Pending". from 28 november 2016 to now onwards 9 working days completed but there is no reply, still status showing pending. please raise my issue and solve quickly
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                          1
                          1234dipak
                          from Bhubaneshwar, Odisha
                          Dec 7, 2016
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                          Address: Kolkata, West Bengal
                          Website: www.paytm.com

                          Dear All,
                          With reference to above subject, I need to draw your attention that order no. [protected] Date : 01.012.2016, order no. [protected] Date : 02.12.2016, order no. [protected] Date :02.12.2016 and order no. [protected] Date : 02.12.2016 for CESE bill payment. All transactions failed but amount deducted for against two order no. from my PAYTM balance and bank account Rs. 1270/- each. I have contact paytm customer care through e- mail and paytm also, but not yet received any helpful feedback. Kindly refund the such amount ( Rs. 2, 540/- ) as soon as possible.
                          Dec 08, 2016
                          Updated by 1234dipak
                          Dear All,
                          With reference to above subject, I need to draw your attention that order no. [protected] Date : 01.012.2016, order no. [protected] Date : 02.12.2016, order no. [protected] Date :02.12.2016 and order no. [protected] Date : 02.12.2016 for CESE bill payment. All transactions failed but amount deducted for against two order no. from my PAYTM balance and bank account Rs. 1270/- each. I have contact paytm customer care through e- mail and paytm also, but not yet received any helpful feedback. Kindly refund the such amount ( Rs. 2, 540/- ) as soon as possible.
                          Hey U...
                          I recharged my phone through Paytm. Transaction is successful but i didn't get balance & it shows 'operator down'. What is meaning of Operator down...?
                          How can I get recharge..? Give the proper solution to me Urgent.
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                            J
                            Johnson Mascarenhas
                            from Mumbai, Maharashtra
                            Dec 7, 2016
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                            Address: Mumbai City, Maharashtra, 400033
                            Website: irctc and paytm and Kotak

                            I was trying to book a ticket from irctc site on 01.12.2016. But the transaction failed and a total amt of Rs 8700/- was deducted.
                            The transaction ID from IRCTC is [protected].
                            I used Kotak Bank site.
                            The irctc customer care says that Kotak will refund the money. But Kotak has its own story. It says that the Paytm gateway has used it so Paytm will refund Kotak.
                            Now in the transaction my money is debited and i am unable to get it refunded. Kindly Help me in this issue.

                            Regards
                            Johnson Mascarenhas
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                              A
                              Ameyroh1988
                              from Noida, Uttar Pradesh
                              Dec 7, 2016
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                              Address: 110091
                              Website: www.paytm.com

                              I have order iPhone 6 16 GB order number - [protected] which was delivered on 3-DEC-2016. When I opened the package I found Micromax mobile instead of iPhone 6 16 GB Space Grey.

                              I raised the complaint and replacement got generated. They also arranged the pickup. However, courier guy came to my place when I was not available. I asked to visit next day but they didn't turned up and cancelled the pickup without contacting me.

                              And today[protected] the replacement got cancelled and there is no clue of refund. No courier is contacting for pickup. And the customer care is saying that they will take 5 more days for pickup.

                              I am fed of services. I want refund ASAP.
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                                S
                                SonyPV1
                                from Bengaluru, Karnataka
                                Dec 7, 2016
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                                Address: 689581

                                Hi Team

                                It's around 16 days over still my money was not refunded. Why it was not refunded?

                                At least you should respond the query mail. Only one time they responded after that they never respond any mails regarding the same query

                                Customer care very very bad service.
                                First experience like this. Never face these kinds of issues from any other company's care.

                                Kindly do needful

                                Regards
                                SonyV
                                [protected]
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                                  K
                                  kaschit kanta baral
                                  from Jamshedpur, Jharkhand
                                  Dec 7, 2016
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                                  Address: Puri, Odisha, 752002
                                  Website: paytm.com

                                  Dear sir,
                                  I have applied for a train ticket through paytm yesterday but my transaction still is not completed but the amount is already debited from my account.And also i have already complained by e-mail to your customer care mail id i.[protected]@paytm.com but still i am not getting any response from your side.
                                  Please look into the matter seriously and give me a confirmation as soon as possible.
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                                    A
                                    Aakash Ak
                                    from Mohali, Punjab
                                    Dec 7, 2016
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                                    Address: Balrampur, Uttar Pradesh, 271201
                                    Website: Google

                                    Sir I am transfer 2000 rupees on my bank of broad account but translation is pending please give my solution
                                    Dec 07, 2016
                                    Updated by Aakash Ak
                                    I am transfer money on my Bob account translation in pending but whay
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                                      K
                                      Karra Sony
                                      from Chennai, Tamil Nadu
                                      Dec 7, 2016
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                                      Address: Hyderabad, Andhra Pradesh, 500081

                                      Hi,

                                      I have an pay tm account with my mobile no [protected].I had transferred an amount of RS.500/- to my bank account no:[protected](kotak Mahindra) on Nov28th with transaction ID:[protected].Till now It was not credited.May I know the reason.I had raised many tickets on pay tm about the same.But no one has responded.Please let me know what will i do.

                                      Thanks,
                                      A.Siva,
                                      [protected]
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                                        lalitbansaliitr
                                        from Noida, Uttar Pradesh
                                        Dec 7, 2016
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                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                        Website: www.paytm.com

                                        Dear Sir,
                                        i would like to inform you that i have done recharge worth rs 600 on mobile number- [protected] on 30th november 2016. the recharge was unsuccessful but amount was debited from my account.
                                        I have mailed them more than 4-5 times to refund the money to my account or paytm wallet
                                        . I am still not getting reply from them.
                                        Please file my complaint against them and resolve the problem as soon as possible.
                                        My details are following.
                                        recharge amount- 600
                                        order id- [protected]

                                        Thanking you in advance,

                                        kind regards,
                                        Lalit
                                        Dec 08, 2016
                                        Updated by lalitbansaliitr
                                        they have not replied yet. please have a look in this matter. and resolve it as soon as possible
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