PayTM Mobile Solutions Complaints & Reviews

I have ordered an dress material from PAYTM. However the piece which I have received is defecting. I raised a return complain almost a month ago but no one came to collect even after I received many messaged about the same. Raised complain to customer care and no action taken yet. Now my money is stuck and more over I need to spend so much time to follow up with the reversal.

On 07 Oct i was trying to make some order on FirstCry.com using payTM wallet, since there were not enough balance in my PayTM account i have tried to load money from my Axis Bank net Banking & Axis Bank Credit Card, both times it got failed, but amounts got debited from my bank accounts both the times. below are the transaction id for both the transactions from bank for which PayTM has claimed the money from bank: 1. Bank transaction ID credit card (with this transactin id Paytm has claimed the money) amount 622/- 495759B210E8D19564D1DEEE579CDA44583194E 2. NetBanking transaction id amount 622/- INB/[protected] PRN No [protected] for both the transaction PayTM has claimed the amount but its not showing with my PayTM wallet nor reach to FirstCry. my paytm account email id:[protected]@gmail.com cell no- [protected] FirstCry Order nos for which payment got failed: Please help me to track my money, PayTM is not responding, below are the firstCry order for which payment got failed at the time of loading money to paytm wallet: 1. 1873982OJ207F3053 tried to load money to PaytM with axis bank netbanking, 2.1873982OJ200F5212 tried to load money to payTM with Axis Bank Credit card. both the firstcry order got failed but paytm has claimed the money from bank accounts but now not refunding back. Thanks, Wasim Tak

I ordered iphone 6 -64 GB. However what was delivered was iphone 6 -16 GB. Hence I request return and replacement of order. But when guys from parcel.in came to pick up the order, they could not make a system entry as it was showing return of 64 GB. Hence they did not pick up the order back. Kindly advise who can i return 64 GB phone when I have received 16 GB phone. After this I must have called the customer care more than 10 times but each time they assured pick up within 72 hours and nothing happened. I have also written serveral Emails to them but they only give assurances. Till date neither the product is picked up nor is my money refunded. PLS assist and help me PLS PLS PLS

I ordered a book from PayTM two weeks ago. Now I waited for 2 long weeks, but even that much time was not enough. They didn't even shipped it in such a long period. Whenever I contacted them with mobile they didn't reply back to me. If I mailed them they would say we are "Shipping it in next 2 days" and after 2 days "We are shipping it in next 24 hrs" and even after as if that was not enough they told me they are having a problem with shipping service and they would try to"Resolve it in next 72 hrs". After such a long wait they cancelled order themselves without even asking me about it and transferred money to their own wallet. It was a win-win situation for them. I was not given book and not even allowed to put a query for this. I have mailed them like 30 or so times and called 12-15 times.

I have tried to pay my postpaid mobile bill of RS.2074 but it showed failed. In the paytm wallet it shows rs.2074 on oct 11th amount has been refund to the bank but till know the amount hasn't refund. I have tried calling to the customer service no but it says line busy. I'm waiting for the reply but till know no revert.please do necessary action

Hi, Promo code in the Britannia bourbon pack is not getting applied in the PayTM site. Paytm is misleading people with various fake offers and this is not the first time am facing this issue.I wrote to customer care of paytm and there were no proper response. I am attaching the screenshot along with this complaint.

Hi Paytm, This is ridiculous. Paytm is the only service in which iam facing all these troubles to get my money back of a failed transaction. Companies like Payumoney, Mobiwik, Flipkart, amazon, snapdeal, etc will refund the money of a failed transaction within hours, even without a request. I have called to your customer care and written to you from my paytm account. Still, you cannot refund my money and are asking for more details. And, why the hell are you asking me the order number and transaction id? How can i know all these things? All i know is i tried to make a payment for Foodpanda via your wallet and got totally screwed. I doubt you are intentionally trying to loot money from customers. Iam totally disappointed with Paytm and that will be my last transaction with Paytm. Its high time for you to focus on your existing customers rather than sponsoring cricket matches. Never ever Paytm.

I ordered for pack of 5 mens vest whose cost was 298 and shipping was 313. I was suppose to get a cashback for the same order but haven't recieved it yet. When am I going to get the cashback. I ordered because I thought there was cashback on it. Let me know how and when am i going to get that.

Dear Sir, Myself Ajay Kumar Tiwari who had already complained against the transaction deducted on 12/10/2015 but the recharge has not been done still yet . I hope so that you guys please resolve my issue. Last time I contacted via [protected]@gmail.com. My mobile number is [protected] My id is [protected]@gmail.com. This are the transactions that took place yesterday, initially also I had Rs 50 in my paytm wallet which also I lost, totally I have lost Rs 150 And I am very disappointed with your service and I don’t know what kind of your service is when you guys cannot provide a single customer care number to your customer which works(customer care number). Please resolve this issue and I pledge never to visit your website. 12-Oct[protected]Oct-2015) POS PRCH POS[protected] PAYTM NOIDA 30.00 12-Oct[protected]Oct-2015) POS PRCH POS[protected] Paytm.com Noida 50.00 12-Oct[protected]Oct-2015) POS PRCH POS[protected] ONE97 COMMUNICATIONS L NOIDA 20.00

Hi, This is Subrahmanyam Nandipati I bought Cosmic Flash -Black And Red 21 Speed Mtb Bicycle (Cost:13700/-)on 21-August-2015.They have delivered the product on 27-August-2015.They have delivered wrong color also the front wheel is not fitting properly in it hub.I have raised a return request and returned the product on 05-September-2015 through Gati Logistics which was arranged by Paytm. It is more than a month but still they Paytm not initiated refund. I have called many times and sent many email, always they are saying once the product reach back to the merchant amount will get refunded to my account. This is my second worst experience with Paytm. Please let me know the procedure to to file a case on Paytm in Consumer Court. Regards, Subbu

Order no. -[protected] Transaction no.- CCACI1BUD615 i does this bill payment on 23 September but i still not get that recharge or refund of amount.i do too many times complaint in paytm but they are not responding Please take some action The amount of bill payment is 1200

Order no. -[protected] Transaction no.- CCACI1BUD615 i does this bill payment on 23 September but i still not get that recharge or refund of amount.i do too many times complaint in paytm but they are not responding Please take some action The amount of bill payment is 1200 and balance is deducted from my bank account . I confirmed with my bank and reliance

Kindly PLEASE STOP THIS FRAUDULENT PAYTM ORDER NO.[protected] Oct '15 4:54 pm Today I recharged For RS.248 . the money was deducted from my account still the recharge is not yet successful and the concerns could not provide any info regarding this.They said to wait till 2 hrs after that also nothing happened. Customer care executive stating that they cant provide any info. So kindly provide me the refund. I don't need any service from your site PAYTM

I had ordered a blackberry z10 phone on 10/10/2015. I received a rock today. I was shocked and tried to reach Customercare. When I explained them about this the executive laughed. My Order No: [protected]. Is this the way they react? Pathetic service by them. I sent several emails to [protected]@paytm.com with photos of the shipment received. They say the issue needs to be investigated. Their customer care number is very hard to reach. It took 2 hours to lodge my initial complaint. I wasted 15000 rupees.

I m A. Ganesa Shunmugam, My Mobile #[protected]. I have a ticket for Tiruppur to Chennai via irctc website through payment from Paytm wallet. The Amount of Rs. 200.97 was two times debited from my account. I have attached two transaction which one was failed. I demand my refund from PAYTM which i wasnt provided and for mental harassment and they are denying it. Please file a legit complain against paytm. My success transaction # [protected] and the other which was failure # is [protected]

Dear sir,
Order no. [protected].
I had recharged my mobile today, but till now i till didn"t get balance in my phone, but the money is deducted from my bank account.
Order, date, time - order no.[protected] oct '15 8:52 am.
My contact phone number - [protected].
So sir requested please solve my problem urgently.
Nb transaction no [protected]

PayTM money deducted but no transaction in PayTM generated.This is regarding foodpanda order ID : v9mx-h4ia.

I've transaction details from Bank, Even SMS to prove deducted money.

Transaction details from bank :

Date To Amt.

06/10/2015 PAYTM NOIDA IN 157.00 Dr

Dear sir, today i had recharged my mobile but it has not yet come.money didn"t came in my mobile.But the money has been deducted from my bank account.. I had recharged my mobile no: Recharge of Vodafone Mobile [protected]. NB Transaction No [protected]. Balance did:t came in my mobile but money from bank account has been deducetd. MY CONTACT NUMBER:[protected] DATE, DAY, TIME- ORDER NO.[protected] Oct '15 8:52 am. so please sove my problem

On[protected], I made a booking through cleartrip using paytm wallet. The offer paytm was giving was 15% cashback. I have not get cashback. I raised a ticket for my cashback. The reply I got was that my cashback will come within 48 hours. That was on 26th September. After it did not came, I raised the issue with paytm on their twitter account. That was on 30th september. The reply I got was that it will be credit with 24 hours. The reply came on 1st October. Now it is 12 October. They have lied 3 times now to me. First during booking, they said within 24 hours. Then through email they said within 48 hours. Then through twitter they said within 24 hours. All this while there is no update from any of them. I even said to them that I will complain against paytm but looks like they are not afraid of anybody. They don't care about customer. How many times I have to beg them to give my money. This is harassing behaviour and kind of mental torture from their side. I don't know what to do. I am attaching email conversation, twitter conversation, and conversation that I have to their website regarding this issue. Every Time, they just reply with a single line committing a deadline fo 24-48 hours and then never reply back. These conversations are sufficient evidence of their bad and unethical behaviours and the lies they have told to me. I think time has come for me to ask for a compensation and for a benchmark to be set by penalising them.

I tried to book a ticket from MakeMyTrip using HDFC credit card via Paytm gateway on 8th August but the transaction could not be completed due to some issues in MakeMyTrip site. But this amount (Rs.5415/- ) was deducted from PayTm and i cannot see any amount refunded in my wallet till now. HDFC Bank is telling that transaction was successful from their side and gave us the transaction details below: - DATE: 08-Aug-2015 Merchant Name: www.paytm.com Amount: 5, 415.00 Auth Code: 091666 ARN: 74568225220350012215674 We tried to call Paytm but they are telling we you can communicate only through mails for payment gateway issue.So, as we are communicating through emails, after sharing all the information given by the HDFC Bank, in last email Paytm told us that "As i checked and found that there is no deduction your account kindly contact your bank." Paytm Complaint number tel:[protected] And they are not having any phone no for these complaints and now we are also not getting any proper response from email also. They do not display any transaction processed through Paytm Payment Gateway.